ISO 20000-1

ISO 20000-1 is meant for Certification and is known as "Specification for Service Management System". Basically Part 1 of the standard i.e. ISO 20000-1 is used to Planning, Establishing, Implementing, Operating, Monitoring, Reviewing, Maintaining and Continual Improving of an intended Services Management System in the organization... ISO 20000 is the first ISO Standard for IT Service Management (ITSM). It was developed in 2005 by ISO and then revised in year 2011 and was given the version as ISO 20000-1:2011. ISO 20000-1 is compatible with other standards and frameworks like IT Infrastructure Library (ITIL) Framework. ISO 20000-1 provides value to both the Service Provider and the Consumer of those Services... ISO/IEC 20000 provides a framework in terms of best practices, irrespective of the organizational domain, form, size or structure. Requirements of the standard are given as best practices and it does not matter where they are applied. ISO/IEC 20000 can be applied to small as..