GROUP - Key Persons

Job Titles:

• Vice President - Senior Consultant

Constance Kennedy is a highly skilled professional with experience in operations, project management, auditing, contract administration and training and development. Kennedy brings over 30 years of experience in leading change through process mapping, metric controls and operational savvy to the organization. Kennedy previously served as Senior Director, Technology, Training, Quality and Instructional Design at Convergys Corporation where she had responsibility for administration of all technological tools needed to support all training functions. As Senior Director of Operations, Constance managed the company's Consumer and Business acquisition portfolio through operations in the US, Canada and India. Kennedy earned her Bachelor of Arts degree in Economics from Clark - Atlanta University, and a Masters of Science degree in Economics from Cornell University.

Job Titles:

• President & CEO / Senior Principal Consultant

Dick Valentine leads the Valentine Management Group, Inc., a consulting firm he started over seven years ago. Valentine has directed and consulted with organizations regarding human resources strategies, process reengineering, call center implementations and business operations improvement. Prior to his consulting career, Dick was the Chief Administrative Officer for TELESIS Solutions, where he was responsible for all administrative, financial and regulatory functions needed to support their CRM operations. He also served as Vice President of Human Resources with HomeSide Lending and Director of Global Call Center Implementations with AT&T. Valentine started his career in the telecommunications industry in the early ‘70s as a microwave radio engineer and progressed through the management ranks. He has held positions of leadership in operations, engineering, business planning, project management and human resources. He has successfully led technical and non-technical teams in his career with outstanding results. As a member of the Project Management Institute (PMI) and the Society of Human Resource Managers (SHRM), Dick has shared over 25 years of human resource, engineering and customer service expertise with clients and others through interventions, association meetings and conferences. His work in contact center implementations and labor relations has been noted in trade articles as well as the Wall Street Journal. Valentine earned a Bachelor of Science degree in Electrical Engineering from the Virginia Military Institute and a graduate degree in Collective Bargaining from Cornell University.

Job Titles:

• Director of Client Services Support at at & T American Transtech
• Vice President & COO - Senior Principal Consultant

Donna Williams is an accomplished contact center and training executive and serves as Valentine Management Group's Chief Operations Officer. Williams brings over 15 years of experience in leading change through process reengineering, metric controls and instructional design methodology. Williams previously served as Vice President, Training, Quality and Instructional Design at Convergys Corporation where she had responsibility for contact center training delivery, instructional design and transaction monitoring in North America, Europe and Asia. Donna designed and implemented a state of the art integrated training delivery system that provided the capabilities of delivering a high quality simulated training environment for "best in class" Communication and Culture training. She is certified in Instructional Design and Development, as well as Training Delivery. As Director of Client Services Support at AT&T American Transtech, Williams established and led the first cross functional team responsible for the evaluation of all new business opportunities to ensure that the client requirements were operationally viable and the resources were available for implementation. Williams earned her Bachelor of Science degree in Chemistry from Hollins University, and a Masters of Science degree in biochemistry from the University of Virginia.

Job Titles:

• Director - Creative Design

Elizabeth Valentine is responsible for the design and delivery of multi-media presentation and training documents and materials. With more than 5 years of experience, Valentine is a creative, enthusiastic, and resourceful media specialist with a diverse background that includes classroom instruction, visual art, graphic design and journalism. Prior to joining Valentine Management Group, Elizabeth was a Layout Designer and Photojournalist for Entertaining U, a weekly entertainment magazine, where she designed page layouts and wrote articles for the music and arts events covered by the magazine. As Art Director for Pink! Magazine she was responsible for layout and style of the magazine. Her advanced understanding of curriculum development and a mastery of design elements have contributed to the continued success of the Valentine Management Group's vision for instructional design. Valentine attended Florida International University and earned a Bachelor of Science degree in Communications from the University of North Florida. She has also obtained instructional certification from the State of Florida.