TWO TECH GUYS

The hoteleira net being an enterprise of rendering of services becomes the retention and the investment in the employee determinative elements so that the organization obtains to deliver a service differentiated and of quality, in order to increase the index of satisfaction of the guests, being guaranteed its position in the hoteleiro market. In this measure, it is understood that the controlled index of rotation is essential, therefore from one has only equipped of engaged employees if it obtains to highly form and to transmit the personality of the hotel, offering a qualified and differentiated service, in order to get the fidelizao of its customers. As Tanke explains (2004) ' ' the quality of the service that our guests receive is the way as our operations of hospitality are judged. Our employees represent the critical link between operation of hospitality and the guest. The responsible one for the return of hspedes&#039 is the rendering of services; '. So that this occurs to the..