QUALITY INCENTIVE COMPANY - Key Persons
Job Titles:
- Director of Business Development
- Member of the Business Development Team
With having compiled more than 25 years in the rewards & recognition industry, Brant still maintains the everyday passion you'll observe the very first time you chat with him. He is well-versed in the content, context and best practices to design and ensure effective and memorable programs.
Brant currently represents QIC on the Executive Board of the Incentive Marketing Association's Incentive & Engagement Solution Provider Council. He also earned CPIM certification status via the IMA, and has been a speaker and workshop presenter at various industry events.
Brant resides in the Los Angeles area, where he leads QIC's business development efforts in the western US.
Job Titles:
- Member of the Business Development Team
- Senior Account Coordinator
Devyani joined QIC in 2021. Her background as a project manager in the advertising industry provided invaluable client-services experience, which now is a perfect fit for our account management team. She is comfortable with change and the complexity that comes with a dynamic environment; able to accommodate the individual needs of our clients. Devyani earned a bachelor's in Business Administration.
Job Titles:
- Director of Business Development
- Member of the Business Development Team
Doug's career spans five decades - assisting national companies and organizations of all sizes to achieve corporate objectives and improve performance. His expertise with channel sales, customer loyalty, safety and years of service programs has benefitted companies from all industries.
Doug worked in retail management briefly upon graduating from the University of Dayton with a degree in marketing and economics, and began his incentive and recognition career shortly thereafter.
Job Titles:
- Member of the Leadership Team
- Partner at QIC
- Vice President - Marketing and Business Development
Following college, Jeff spent 13 years as retail store director for a large supermarket chain, and was also involved in its corporate training programs. He brought this retail merchandising and management experience to the wholesale supplier channel, and over the course of a decade held such positions as division director of advertising and national director of loyalty marketing with the former parent company of QIC. He was responsible for designing and implementing major marketing strategies, comprehensive advertising campaigns and consumer loyalty programs for large retail clients.
Jeff has been a partner at QIC since 2002 and has over 20 years of experience in the incentive and recognition industry. He is responsible for daily operations and the company's marketing strategies.
He earned a bachelor's degree from Covenant College, Lookout Mountain, Ga., and also attended the University of Mississippi.
Jeff can be reached at 901.367.8237 or jedwards@goqic.com
Job Titles:
- Member of the Business Development Team
- Director of Marketing and Strategic Communications
John is a seasoned marketing, communications, and public affairs professional, having cut his teeth on Capitol Hill in Washington, D.C. in both the public sector and on behalf of trade groups and major Fortune 500 companies. A graduate of the University of Memphis with a B.B.A. in finance, John spearheads QIC's day-to-day marketing and communications operations and provides regular commentary on the markets, workforce trends, and the incentives and recognition industry.
Job Titles:
- Member of the Business Development Team
- Account Coordinator
Mallory brings a wealth of knowledge and strong work ethic from the promotional products and hospitality industries, along with a positive, friendly attitude and attention to detail. As part of QIC's account management team, she enjoys her role in assisting our clients and supporting the QIC team in providing professional services to existing and prospective clients.
Job Titles:
- Member of the Leadership Team
- Chief Client Officer
Michelle joined Quality Incentive Company in 2012. Previously she worked for a major retail chain where she led her team to achieve consistent brand standards and a positive store culture. Her experience has given her a passion for finding creative solutions to improve employee morale while increasing employee retention.
At QIC, Michelle oversees all QIC/Client relationships as well as Account Management. She is responsible for the health and growth of the company's existing portfolio of incentive and recognition programs.
Michelle earned her bachelor's degree from the University of South Carolina and master's degrees in business administration and sports management from the University of Tennessee. Athletics have always played an important role in her education. While at the University of South Carolina, Michelle was a member of the equestrian team, and during her graduate studies she worked with the men's and women's track teams and the women's golf team.
Michelle can be reached at 865.207.5881 or mchappell@goqic.com
Job Titles:
- Director of Business Development
- Member of the Business Development Team
With nearly 20 years of experience designing and implementing incentive and recognition programs, Mike specializes in employee recognition and multi-step channel sales incentive programs. Originally from the metropolitan New York City area, Mike received his undergraduate degree in history at Indiana University-Bloomington and his master's in business administration with a concentration in marketing from Georgia State University.
Mike is based in Atlanta and can be reached at 404.702.2674 (mobile) or msullivan@goqic.com
Job Titles:
- Chief Technology Officer
- Member of the Leadership Team
A recognized technology leader known for constructing the essential strategic vision to achieve business goals, Pankaj Kumar, or PK, as he is affectionately known to colleagues and clients, brings an exceptional blend of executive acumen, team-building, and IT solutions development to Quality Incentive Company (QIC). As chief technology officer, PK has built a responsive IT organization that consistently delivers results for clients by aligning technology initiatives with company goals, yielding significant improvement to incentive programs and systems.
PK has over 20 years of experience in the technology industry. Prior to joining QIC in 2006, he held a number of consultant and project management positions with various companies in the field of manufacturing, finance, services and technology. He has hands-on development and management expertise in a broad variety of software platforms and database engines.
He earned his bachelor's degree from the Indian Institute of Technology, Delhi and a master's degree from the University of Alaska at Fairbanks.
Job Titles:
- Member of the Leadership Team
- Executive Vice President - Strategies & Business Development /
, Rob is responsible for leading the company's business development efforts in both the employee recognition and sales/channel arenas. He has more than 15 years of experience in the recognition and incentive industry, having served as president and CEO of Atlanta-based Loyaltyworks before joining QIC in 2011.
Prior to this, Rob held leadership roles in several privately-owned, middle market companies. He began his career in the public sector, first with Boise Cascade Corporation and later with Sonoco Products Company.
Rob holds a bachelor's degree in economics from Dartmouth College and a master's in business administration from Stanford University. He currently maintains offices at both QIC's headquarters in Memphis, and in Ventura, CA.
Rob can be reached at 404.449.4982 or rmiklas@goqic.com
Job Titles:
- Member of the Business Development Team
- Data Specialist and Analyst
Robert joined QIC after 11 years in the service and retail industries, where he managed teams and built strong customer relationships. This experience helped improve his business acumen and developed his continuous passion for problem solving. At QIC, Robert supports the account management team by analyzing and manipulating data for clients.
Robert is originally from Virginia and graduated from Radford University before moving to Memphis.
Job Titles:
- Chief Executive Officer
- Member of the Leadership Team
- President
Scott has over 30 years of experience in the incentive and recognition industry. As President and CEO of Quality Incentive Company, Scott focuses on corporate strategy and growth, while also leading a team of seasoned professionals and being actively involved in the management and oversight of customer relationships. Scott is the majority shareholder of QIC, having negotiated and led the management buyout of the company from a large independent wholesale food distributor in May 2002.
Prior to the management buyout of QIC, Scott held a variety of corporate and divisional leadership positions within the former parent company of QIC, including Director of Finance & Operations, Controller, and Corporate Tax Accountant.
Scott graduated with a Bachelor of Business Administration degree with a major in Accounting and a Master of Business Administration degree with a concentration in Finance, both from the University of Memphis. Scott holds the designation of Certified Public Accountant (CPA) and is a member of the Tennessee Society of CPAs, the American Institute of CPAs, and the Incentive Marketing Association.