THE CUSTOMER JOURNEY CONSULTANCY

• 73200 - Market research and public opinion polling

In this site we use the term Customer Experience interchangeably with Customer Journey. For some practitioners Customer Experience is a concept that deals primarily with how customers feel; with 'delighting' customers and creating distinct experiences. For others Customer Experience or CX is primarily concerned with online experiences. And for others Customer Journey is associated primarily with physical interactions (behaviour), contact strategy and reducing customer effort. We make no such distinction; we look at Customer Journey in the round... Customer Journey Consultancy was formed in 2012 and brings together an extraordinarily talented group with a wide range of complementary skills... We specialise in Customer Journey and Customer Experience (CX) Management. Our team includes experts in Customer experience design, qualitative and quantitative research, customer communications and loyalty, data analysis and segmentation, web usability, web analytics, customer service,..

Also known as: customer journey, Customer Journey Consultancy Ltd, THE CUSTOMER JOURNEY CONSULTANCY LIMITED

Registration numbers: 07990892 (CH)

Primary location: Bath United Kingdom