PROTEL - Key Persons
Illiana is a service-above-self team player. She is always willing to learn new things. She is incredibly good with client interaction and has great communication skills. She is driven and is always up for a new challenge. Illiana has always exceeded expectations with specific challenges we have faced. She is always willing to suggest new ideas to implement that may help the operation of the business - and our continued success as a Belize outsourcing contact center is a reflection of Illiana's leadership.
As the CEO of Protel BPO, Kevin takes the time to get to know his staff, from the upper management to the agents. He has always had an ‘open door' policy, cultivating an environment where any staff member is comfortable enough to knock on the door to his office, sit down and discuss anything with him. Our employees feel at ease when speaking to Kevin because he always has a smile on his face and greets the agents as he passes through the production floor. It is not common for agents to be able to share the same building with the company's CEO, much less walk into their office. This makes him even more approachable and makes our team proud to be working with him. He is humble and always willing to offer a helping hand. His experience, determination and great people skills have enabled the company to grow and succeed in a competitive Belize BPO market.
Misael has a deep understanding of the nearshore customer service labor market and its importance to Belize outsourcing services. He is always positive and ensures people are treated fairly. He is a great people person, and we find that several agents, and even staff members, confide in him and look to him for mentoring. Misael is always organized and ensures that all areas are covered with the necessary procedures. He has excellent communication skills. Because of his previous experience, he can adapt to any position given to him and excels at every one of them.
Shamir, as Operations Manager, focuses on each operational matrix to ensure the company's philosophy of giving each client a great nearshore customer care experience is achieved. Shamir has contributed much to the operational success of the company, as a leader in the Belize BPO industry, and always has ideas he is looking to implement. With the international education Shamir has achieved, he has been able to provide a unique input in the implementation of his ideas. Shamir understands that achieving complete client satisfaction takes everyone from the team. He is good at making the agents feel important and always wants to grow, which is key in this industry. Shamir's door is always open to the agents as he works to build a trusting relationship with them. He is an excellent motivator, and a great leader.
Job Titles:
- Vice President of Business Development
With over two decades of experience in the global contact and nearshore call center industry, Tony brings a passion for fulfilling business objectives, a consultative selling approach and focus on quality outcomes to his role as Protel BPO's Vice President of Business Development. Over his career, Tony has set organizational strategy, managed complex sales processes and overseen internal launch teams for several brands in the BPO industry.