RAYMOND ROBBINS

I have been working in information technology for over fifteen years, and I have now re-invented myself. I currently work for Source Support Service as a Program / Product Manager... Leadership (20+ direct reports, 2+ near shore, 5+ off shore.), Human Resources (In charge of recruiting, interviewing, hiring, on-boarding, training, career development and performance management.), Customer Service (Increased customer service by 20% and a decrease cost of $75K per year by upgrading processes and procedures for quicker response time by staff. Implemented ITIL process to assist with Service Delivery, Help Desk and Customer Service enhancements.), Project Management (Successfully managed 20+ projects ranging from budgets of $50K to $8M meeting 100% of identified timelines, milestones, and deliverables utilizing AGILE/SCRUM methodology.), Process Improvement ($7M saved and 10.5% staff reduction realized over three years by centralizing staff, migrating to enterprise services model, and..

Primary location: Grayson United States