FALONYTECH

With over 13 years of experience in leadership, I have a proven track record of leading teams in a customer service environment, including call centers and retail store environments. I believe in a servant leadership style; my role is to empower my teams to do their best, and motivate them to give 100% of their effort and dedication... I have experience leading teams in Workforce Management and Data Reporting. I have built reporting structures, driven reporting on workforce and call center data to support operations, performance management, and implemented Tableau dashboard reporting for enterprise wide reporting.