OMBUDSMAN FOR RETAIL

The Ombudsman for Retail is a non-profit-making association meeting the legal requirements regarding independence, impartiality, transparency, accessibility and quality... The Ombudsman for Retail intends to reconcile customers and retailers. The Ombudsman for Retail is only competent for registered retailers. The conciliation procedure takes place online. An independent conciliator analyses the case and expresses a neutral opinion. If the customer and the retailer concur with that opinion, the conflict is settled... The initiation of conciliation proceedings with the Ombudsman for Retail is free for consumers. The Ombudsman for Retail is funded by the retailers who registered. The retailer pays an annual amount on the basis of his revenue and administrative fees according to the number of cases referred to conciliation. The conciliators receive a fixed amount for each case, irrespective of the result.

Primary location: Brussels Belgium