CICM - Key Persons

Chris has held several senior roles, and has significant experience at Board and Committee level, more recently in public bodies working with members, directors and wider stakeholders to deliver strategy whilst meeting regulatory requirements in complex systems. Chris most recently held the role of Chair of the Audit Committee for Peterborough City Council. His experience spans 10 years in practice (PWC), 15 years in the private sector, and 10 years in the public sector.

Chris Hardman MCICM - Chairman

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Chairman
Member of Committee

Courtney Timson-Smith

co..@hays.com

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Member of the East Midlands Branch Committee

Dan Day

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Member of the West Midlands Branch Committee

David Thornley FCICM

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Secretary
Member of Committee

Debbie Nolan FCICM - Chairman

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Chairman

Debbie Tuckwood

de..@cicm.com

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Chief Advisor ( Professional Development )

Debbie is an experienced educator who has been involved for over 40 years in a wide range of areas such as teaching, curriculum development, teacher training, examinations and occupational standard setting. She has held leadership roles at the Institute since 2001. Debbie developed and implemented the Institute's current regulated awarding body and learning provision systems, including online learning, and gained accreditation for the CICM Credit Academy, Awarding Body, Trailblazer apprenticeships and our professional qualifications in credit and collections, money and debt advice and enforcement. She is currently leading the development of professional standards for credit management. Having completed a doctoral research project into the use of qualifications in credit management departments as a catalyst for performance, Debbie has considerable experience in linking training to qualifications pathways to create tailored professional development solutions for major corporations. In her spare time she enjoys the outdoors: sailing, walking, gardening, watching Nottingham Forest FC, and spending time with her family. Debbie also uses her expertise in Sierra Leone as a volunteer for the conservation education programme run by the Tacugama Chimpanzee Sanctuary.

Declan Flood FCICM

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Education Officer
Member of the Ireland Branch Committee

Dee Weston FCICM

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Chairman of the Thames Valley Branch Committee

Diane Eggleden MCICM

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Vice Chair

Dr Stephen Baister - President

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President

Emma Nicoll MCICM

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Education Officer
Member of the North East Scotland Branch Committee

Gareth Dennison

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Member Engagement
Member of Committee

Gary Baker FCICM

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Member of the Thames Valley Branch Committee

Gerry Thomas MCICM

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Chairman of the South West Branch Committee
South West Chair

Glen Bullivant - Treasurer

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Treasurer

Glyn Powell FCICM

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Treasurer of the Ireland Branch Committee

Heidi Pocock ACICM

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Member of the Thames Valley Branch Committee

Jacqueline Hitchen FCICM

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Member of Committee

James Morris

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Member of the East Midlands Branch Committee

Jamie Thornton MCICM

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Chairman & Learner Liaison Officer
Member of Committee

Jason Braidwood FCICM

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Member of the Thames Valley Branch Committee

Jean Clough FCICM

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Branch Committee Member

Jonathan Swan FCICM

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Member of the Thames Valley Branch Committee

Jonathon Milligan

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Events Officer

Joshua Mayhew MCICM

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Chairman of the Kent Branch Committee

Julie Andrews MCICM

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Branch Committee Member

NB: CICMQ emails in respect of Milliken Industrials should be directed to: john.crotty@milliken.com

Kabir Gulabkhan

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Chairman of the London Branch Committee

Karen Tuffs FCICM

ka..@cicm.com

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Head of Accreditation

Since my first credit controller role 34 years ago, the world of credit management has enriched my life far beyond my expectations! Our profession continues to evolve, gaining the recognition it deserves and it is a joy to be part of it. I enjoyed 26 years within the UK manufacturing industry in an organisation that grew to become a FTSE 100 company. For the last 7 years I have worked for the medical devices sector of Johnson & Johnson (J&J), adapting to the different corporate culture of a large, global US owned company. I have been fortunate to work with many different types of teams and locations, including in a tiny, rundown portacabin in a paper mill and a swanky, brand new Shared Service Centre with a grass roof! I take a keen interest in development and had the privilege of launching the J&J/CICM study and training program 4 years ago. Outside of work, I like to spend my time being as active as possible. I particularly enjoy walking and road biking although I do take to the spin bike in inclement weather! I am a member of my local Rock Choir, despite my family saying I can't sing. It must be a case of "safety in numbers"!

Karl Hague MCICM

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Member of the Kent Branch Committee

Keegan Smith-Jones

ke..@hays.com

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Member of the East Midlands Branch Committee
Committe Member

Kevin Artlett FCICM

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Member of the Kent Branch Committee

Kiera Howes

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Secretary

Larry Coltman

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Chairman of the West Midlands Branch Committee

Luke Sculthorp

lu..@cicm.com

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FCICM - Head of Strategic Relationships

I am joining the team from United Utilities plc, after building an effective and successful billing and collections shared service centre working across all non-retail commercial debt ledgers. Post University, in summary my career started in retail banking with Northern Rock plc, experiencing first-hand the credit crunch of 2008, I subsequently moved into the credit services sector, joining a trade body representing debt collection, where my passion for learning was cultivated. From then on, I have been associated with the credit industry until today. I am a surf loving Cornishman who finds himself living in West Yorkshire, enjoying the beautiful Heathcliff countryside, yet missing the Polzeath beach sand on my feet! I'm a keen Cricketer, having represented senior teams across Cornwall, Devon, Yorkshire & Northumberland, as well as a lifelong Plymouth Argyle F.C. supporter and subsequent ‘Ginsters Pasty fan'. I am delighted to be joining the team and helping heighten professionalism across all domestic and international credit markets.

Lynda Innes MCICM

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Secretary of the North East Scotland Branch Committee

Mark Bebbington MCICM

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Member of the Kent Branch Committee

Mark Brogden

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Event Co - Ordinator
Member of Committee

Mark Phillips MCICM - Chairman

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Chairman

Martin Wood

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Vice Chair of the South West Branch Committee

Matt Civil

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Member of Committee
Secretary & Publicity Officer

Melissa Burnside

me..@hays.com

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Member of the East Midlands Branch Committee

Michael Hart MCICM

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Member of Committee

Michael Weir MCICM

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Member of the Ireland Branch Committee

Michael Whitaker

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Member of the East Midlands Branch Committee
Social Media

Neil Jinks FCICM

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Member of the West Midlands Branch Committee

Nick Neal FCICM - Chairman

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Chairman
Member of Committee

Nigel Fields FCICM

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Member of the Kent Branch Committee

Patrick McDonnell

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Communications Officer

Paul Colthurst MCICM

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Treasurer of the London Branch Committee

Paul Taylor MCICM

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Vice Chair

Paul Whittaker MCICM

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Chairman of the Ireland Branch Committee

Paul Woodward MCICM - Treasurer

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Treasurer
Member of Committee

Paula Uttley MCICM

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Vice Chair
Member of Committee

Peter Cartwright FCICM

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Education Officer
Member of the West Midlands Branch Committee
Our Education Officer

Our education officer Peter Cartwright is always happy to help students with advice and support. You can find out more about all of the committee members by searching for the West Midlands branch on the CICM website. He is our accounts guru and his webinar on accounts is a must.

Peter Courtnage MCICM

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Treasurer of the Thames Valley Branch Committee
MCICM - Branch Treasurer

Head of Credit Management for Tuskerdirect Ltd the vehicle leasing company specialising in salary sacrifice schemes which became part of Lloyds Banking Group in February 2023. I have held this position since June 2022 when I joined Tusker to set-up their credit management function. Prior to this I was Head of Credit Management at Alphabet (GB), part of BMW Group Financial Services a role I held for over 9 years. Before these roles in credit, I worked for Barclays for over 20 years in a variety of roles predominantly in corporate banking.

Peter Gent FCICM

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Branch Chair
Vice Chair
Member of Committee

Peter Kidd

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Member of the West Midlands Branch Committee

Peter Powell MCICM

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Member of the East Midlands Branch Committee

Phil Rice

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Vice Chair

Phil Sheard ACICM - Treasurer

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Treasurer

Rebecca Wilkins

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Treasurer of the East Midlands Branch Committee

Richard Berger MCICM

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Secretary of the West Midlands Branch Committee

Rob Osborne MCICM

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Member of the East Midlands Branch Committee

Robert Edge MCICM

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Member of the London Branch Committee

Robert Norman

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Head of Project Delivery

I have 25 years of experience covering various Project Management, Account Management & Service Delivery roles across Public and Private Industry sectors. I have a proven track record of leading organisations in the design, delivery and governance of end-to-end digital transformation changes to create efficiencies for in-house teams and provide a great customer experience to attract and maintain members. I have also held various voluntary roles within education and local community-shared services.

Rose Powell MCICM

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Member of the East Midlands Branch Committee

Ruth Howard MCICM

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Secretary of the Thames Valley Branch Committee
MCICM - Branch Secretary

I have over 25 years of experience in the world of credit and debt recovery in a variety of different industries ranging from an auction house, costumiers, factoring & invoice discounting to telecommunications. I received my CICM Level 3 qualification in 2014. I have been a member of the Thames Valley Branch committee for nearly 10 years and took on the role of Secretary in 2023. Although I fell into credit by accident, I am passionate about what I do and promoting it as a career choice. You will regularly find me attending careers fairs at local schools as well as helping with mock job interviews and talking to A level students about career opportunities.

Shaun Skene FCICM - Treasurer

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Member of the North East Scotland Branch Committee
Treasurer
Vice Chair

Simon Johnson MCICM

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Member of Committee
Publicity Officer

Simon Paterson MCICM

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Treasurer of the Kent Branch Committee

Sue Chapple FCICM - CEO

su..@cicm.com

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Chief Executive
FCICM Chief Executive

Sue Chapple is the Chief Executive of the Chartered Institute of Credit Management (CICM), the largest recognised professional body in the world for the credit management community. Before taking up this role, Sue held the post of Director of Strategic Relationships with the CICM - working collaboratively with a number of organisations in the sector, increasing awareness and building partnerships. With over 25 years experience in operational credit management across finance, utilities and public sector, Sue is passionate about good business practice, improving cash flow and raising the profile of this critical role within companies and government. She also sits on a number of industry and UK government-led bodies.