BRIDGELOYALTY - Key Persons
Job Titles:
- Co - Founder
- Managing Partner
Rohit Krishna, Co-founder and Managing Partner at BridgeLoyalty Customer Experience Management LLP, brings over 18 years of extensive experience in Telecom and Banking. With a passion for strategy, consulting, training, and operations, Rohit has led Customer Experience and Operations functions at renowned service brands such as Vodafone, Citibank, and Airtel. His expertise lies in assisting clients in gaining a competitive advantage through enhanced Customer Experience Management. Under his guidance, BridgeLoyalty offers comprehensive solutions for customer experience transformation, including strategy formulation, customer lifecycle management, journey mapping, process re-engineering, and digitization.
Rohit's strong focus on consumer insights is evident through their services, which encompass consumer surveys, market research, industry benchmarking studies, and focused group interviews. He is committed to segment-based service differentiation for high-net-worth individuals and premium customers. With a relentless pursuit of excellence, Rohit ensures best-in-class service delivery through state-of-the-art contact centers, omni-channel support, back-office operations, business process management, social media and online reputation management, and complaints and escalation management. He also emphasizes quality assurance, audits, and mystery shopping to ensure process adherence and alignment with the voice of customers. Rohit's dedication extends to providing training and certification across leadership levels, helping clients build a customer-centric culture. With his invaluable expertise and leadership, Rohit drives BridgeLoyalty's mission to empower businesses with exceptional customer experiences.