ZENDESK

Zendesk is a customer service platform that helps businesses manage customer interactions. The company offers a suite of products that includes a help desk, a knowledge base, and a live chat tool. Zendesk also provides an API that allows businesses to integrate their customer service data with other applications... One of the challenges that businesses face when using Zendesk is managing customer interactions in multiple languages. Zendesk offers a built-in translation feature that allows businesses to automatically translate customer inquiries into the language of their choice. However, this feature is not perfect and can often result in inaccurate translations... This is where Unbabel comes in. Unbabel is a machine translation platform that uses artificial intelligence to improve the accuracy of translations. The company offers a Zendesk integration that allows businesses to automatically translate customer inquiries into the language of their choice with improved accuracy.