RCMS

Reality Check is celebrating over 25 years of helping companies evaluate and improve their customer experiences. We believe that successful companies care deeply about their customers, and we want to make it easy and efficient for those companies to see themselves through the eyes of the people they serve... Based in Seattle, WA, Reality Check was founded in 1994 to address the needs of both large and small companies and provide them the tools to measure and improve customer service. We began as a regional mystery shopping company covering the western U.S. By early 1998, we had begun developing one of the first online Mystery Shopping platforms, enabling us to expand our business to cover all of North America as well as global accounts while still maintaining the "small company" feel... Our dedicated management team is committed to ensuring your relationship with Reality Check is valuable, personal and drama-free.

Also known as: Reality Check, Reality Check Mystery Shoppers