I've always loved a good challenge -- it's a big part of who I am. My career pursuits have led me through a variety of challenging industries, from piloting and air traffic control, to economic theory and software development. Throughout my journey, I've observed a single truth that applies to every industry I've been involved in: a customer-first mindset is the key to both successful relationships and business. It's especially common for developers to communicate poorly to their clients throughout a project's implementation.