Our commitment to you is that we respect the privacy of our clients and every visitor to our Website and Consumer Goods and Services Ombud ("CGSO") Platforms...
We are mandated to mediate disputes and ensure that industry players abide by the Consumer Goods and Services Industry Code of Conduct.If you have lodged a complaint with a supplier and the complaint has not been resolved to your satisfaction, you can escalate your complaint to the CGSO. We give the supplier the opportunity to resolve the complaint, failing which we help the parties to reach an agreed settlement...
If you have an unresolved complaint against a supplier, you may first attempt to have it resolved by means of alternative dispute resolution with the assistance of the Consumer Goods and Services Ombudsman. We give the supplier the opportunity to resolve the complaint, failing which we help the parties to reach an agreed settlement.
Also known as: CGSO As, CGSO South Africa