SMART ZAMBIA INSTITUTE - Key Persons
Job Titles:
- Director - Human Resources and Administration
The Department is responsible for management of human resources and provision of administrative and logistical support services in order to enhance operations.
Job Titles:
- Director - Infrastructure Management
The department is responsible for designing and managing ICT Infrastructure (Server Farms, Networks and Data Centers) to facilitate smooth operations of various applications and ensure availability of e-services.
Job Titles:
- Director - Systems Development & Support
The Department is responsible for spearheading and coordinating the development, implementation and maintenance of Information Systems for MPAs in order to leverage operationalization of the e-Government.
Job Titles:
- Director - Digital Government Services
The Department is responsible for coordinating e-Government programs to improve access and delivery of government services to citizens, businesses, and government entities. It also develops and implements change management strategies to enhance ICT and electronic service accessibility and utilization.
The Office of the National Coordinator is responsible for directing and coordinating the activities pertaining to the digitisation of the Public Service. Further, the office of the National Coordinator is responsible and accountable for the proper management of eGovernment programs and oversees the formulation and implementation of the eGovernment interventions. It shall perform the strategic focus setting role while the functional heads will be responsible for executing the technical aspects of the Institute's functions. In addition, the office of the National Coordinator ensures that there are effective linkages among and within the Directorates and Units to strengthen internal systems, improve co-ordination and communication for effective performance of the Institute
Job Titles:
- Director - Service Management
The Department is responsible for improving service delivery and business continuity by providing centralized support and helpdesk services that leverage shared usage of ICT resources within GRZ.
Job Titles:
- Director - Standards & Compliance
The Department is responsible for developing, disseminating, and enforcing ICT standards and guidelines, ensuring compliance and quality assurance, as well as optimizing ICT investments through coordination of digital projects.