It was necessary to establish a Banking Ombudsman Institute in order to achieve enhancing of customers' trust in banks and to find solution to disputes between banks and customers prior to courts. This institute can ensure the out-of-court settlement of disputes that may occur between banks and customers. The main purpose of the establishment of the institute is to achieve the formation of relationships based on trust between banks and customers by resolving disputes with the help of the Banking Ombudsman...
The necessity of establishing the Bank Ombudsman Institution has been established to resolve the disputes arising between the Bank and the customer.