EXPERIENCE DESIGN STRATEGY

I recently had the opportunity to take a one day trip for business. I flew to Baltimore and back. I guess you could call that an experience. Well, a trip is really a collection of individual events, experiences, that make up a larger experience... To take that trip, I had to book a flight and a rental car, travel to the airport, park, check in with the airline, get through security, buy a cup of coffee, board the plane, fly, exit the plan, navigate the airport to the exit, take a bus to the rental car facility, get my car, and finally, start driving to my destination. Whew! Then, later in the day, I reversed the whole process to get back home... Some of the definitions I found in the Merriam-Webster dictionary for experience are a state of being affected from without (as by events) also an affecting event (a startling experience); something or the totality experienced (as by a person or community); to know as an experience; suffer, undergo.

Also known as: Experience Design Strategy Podcast