XENTRA SOLUTIONS - Key Persons
Aileen has an extensive background in working for various organizations in the Information Technology industry. Aileen's proven excellence in project and people management ensures that employees, executives, and stakeholders are doing their tasks and duties well, if not more efficiently. She has brought her extraordinary and outstanding skills in IT service management, operations management, and business development skills to the table at Xentra Group where she is the organization's Senior Vice President Program Management.
Aileen's expertise and diligence is highlighted in her ability to work in different companies. She started as a Research Analyst for Optel Ltd. where she was responsible for the research, documentation, report and marketing presentation requirements of the company; with focus on project support aspects of the Philippine IT-Enabled Services Industry. Through Optel, she was also able to write articles for international magazines, and assist the company's international clients in the start up of their own BPO and Call Center facilities and businesses.
From there, Aileen led the Administration and Reporting Teams at Merlin Information Systems. After a few years of office administration and coordination of business support processes, she became Bestminds Executive Search's Associate Consultant.
With Bestmind, Aileen further enriched her knowledge and skills in account, people, and HR management. However, it wasn't until her stint at Volenday that introduced her to project management focused on IT services. She was able to manage a team of software developers and software QA engineers. From there, she moved to other tech companies handling deliveries of solutions and software development projects. She has successfully managed projects for ADEC Group, Envirosite Corp., and ADEC Innovations.
Brian is the creative brains behind Xentra Group. As the Creative Director of UI/UX Design Team at Xentra Infotech Solutions, Inc. His extensive experience in the IT industry has been cultivated by his 20 years working for various IT and design companies, both local and abroad. His main expertise is in providing planning, designing, and providing support for the visual design solutions and creative branding.
As a creative director, Brian's responsibilities include overseeing the creative vision and direction of the company and the organization as a whole. He leads a team of designers, writers, and other creatives to ensure that all branding, marketing, and advertising efforts are aligned with the company's objectives and values.
Brian also ensures that the creative team is able to stay up-to-date with industry trends and technologies. He makes sure that the team is using the latest tools and techniques to create innovative and effective campaigns.
Over the years, Brian worked his way up the ranks from a Graphic Designer, Senior Designer, Frontend Website Developer, Senior UI Designer, Lead UIUX Designer managing his own team of junior designers until finally, as Xentra's Creative Director. His versatility in working across various industries showcases his exceptional skills in Visual Design and Team Management.
As a Creative Director, Brian demonstrates solid leadership, effective time management, and excellent communication, ensuring optimal efficiency and performance across the team. Satisfactory outcomes of his projects, delivered within the designated timeframe and financial constraints, have resulted in contented clients and a delighted teams.
Maricel is the management and administration brains behind Xentra Solutions. She is currently at the helm of the company as its president, where she oversees the day-to-day operations to ensure everything is sailing smoothly.
She has extensive background in managing organizations in different industries, including IT, construction, and talent recruitment. Her administration skills cross borders and industries, having worked for the Embassy of the Federal Republic of Nigeria, the US-based non-profit World Affairs Forum, as well as the Kenya-based media outlet The Diplomatic POST.
In her years of working, Maricel has been able to learn, develop, and hone her skills in:
Business resource planning
Communication skills
Team leadership
Organizational management
Strategic planning
Her proven excellence in office administration and management is highlighted in her agile ability to work in companies in different industries. Her solid leadership, time management, communication, and organizational skills ensure that everyone is efficient and performing well, projects are on time and on budget, and that the team and clients are happy.
Throughout her career, Maricel has worked with some of the brightest minds in information technology who have successfully executed digital transformation strategies in some of the most competitive industries online. With her background in construction and other industries, along with the help of the rest of the Xentra team, they are to build top-rated digital solutions that bridge the gap between businesses and their customers.
Marker Trax - offers regulatory-compliant casino marker technology that reduces the risk of issuing funds. Randy did the Salesforce Core implementation for Marker Trax, particularly Service Cloud.
Job Titles:
- Expert
- Role of VP for Project Management
- VP Project Management
Mellanie is an expert in IT service management and IT asset management, focusing on project management, program management, and quality management. This enables her to lend her expertise to Xentra, where she is currently the VP for Project Management. Her long and extensive background in service delivery, program management, business analysis, disaster recovery, and IT strategy proves she is more than capable to lead an organization into scaling and transforming itself.
For more than two decades, she has worked for the BPO and IT industries in some of the country's leading companies such as Sykes and Hewlett-Packard to name a few. She started as a Technical Support Engineer for Sykes Asia, working her way up, eventually becoming the company's Quality Coordinator, a position in which she showcased her skills in leading and managing projects.
Because of her instrumental work at Sykes, Mellanie was able to upgrade as SDEX Capability Lead when she later moved on to Hewlett-Packard. While working for HP, Mellanie became an expert in IT Service Management, with certifications on ITIL (ITIL Expert) and ISO 20000 (Certified Internal Auditor). With HP, Mellanie was able to own business processes including Business Relationship, ISO 20K, Continuous Improvement Plan (CIP), and finally, Problem Management. This allowed her to lead the regional deployment of PCs for HP Enterprises as Regional Project Manager for PC Deployment.
After her huge role at HP, Mellanie took on the new role of Global Program Manager for End-User Computing at DXC Technology, a Fortune 500 global IT services leader. This role gave Mellanie the opportunity to handle a project setting up a call center and support system for their client. The setup included transformation and implementation of all IT related processes including incident, problem, and change management. It also involved resources, location, and knowledge transfer.
After setting up a call center for a DXC client, Mellanie led the provision of on-going support and transformation. For on-going support, she was responsible for deploying and implementing core ITIL processes, specifically Incident Management, Change Management, Problem Management, Escalation Management, and Continuous Improvement Program.
Before taking on the role of VP for Project Management at Xentra, Mellanie was HR Business Analyst for Failure Demand at global financial services leader, Macquarie Group. Here, Mellanie worked with data to identify and apply root cause analytics tools in the assessment of eliminating Failure Demand. She also provided project management coordination support to assist delivery of the project plan. She also coordinated project meetings and workshop logistics across multiple locations (AU, Manila, AMS, EMEA).
In her more than 20 years of working, Mellanie was able to learn, develop, and hone her skills in:
IT asset management
Service Delivery
Program Management
IT Service Management
Business Analysis
Process Improvement
Project Management
Troubleshooting
Disaster Recovery
IT Strategy
Randy is an expert and passionate about Engineering and Technologies. He has more than 20 years of experience in the field of Information Technology. He is currently the Chief Operating Officer of Xentra Solutions, heading the organization's ongoing operations and procedures.
Randy started his IT journey as an educator and eventually ended up as a school director. He then ventured off as a Software Developer, and worked his way up the ranks, rising quickly to Analyst, Project/Program Manager and eventually heading up various Delivery Centers and IT Operations across North America and Asia. Because of this, he has successfully launched Enterprise Solutions with big brands both local and abroad.
Randy's experience covers providing outstanding professional services to a long list of household logos - ensuring the seamless delivery and growth of their businesses. As part of his previous work, he has successfully helped launch enterprise solutions for local big names such as Ayala, Resort World Manila, Smart, and PLDT. His strength however, goes beyond what he can do for local brands. He has also successfully launched enterprise solutions for multinational brands and organizations such as Revlon, Fonterra, and Yamaha.
Randy also worked in different industries including the banking industry, for BPI and BDO, and the air travel industry, for Changi Airport and Malaysian Airlines. Locally, we've also provided enterprise solutions for Resorts World Manila, a world-class luxury resort and casino.
Randy's most recent achievements include:
SunCash - a mobile wallet and voucher platform based in the Bahamas. He was instrumental in the growth of the platform by leading the integration with Bahamas Central Bank and other leading Bahamian payment platforms such as Western Union.
Paysign - a publicly listed company specializing in card payment solutions and integrated payment processing. Randy did the Salesforce Core implementation for Sales and Service Clouds. He also built a Copay Card Management Platform that serves the top Fortune 100 pharmaceutical companies.