INTERCOM - Key Persons

Job Titles:

• Co - Founder and CEO of ZeroDown

Abhijeet is the co-founder and CEO of ZeroDown. Previously, he was the COO and CSO at Zenefits and was with McKinsey & Company for seven years.

Job Titles:

• President

Archana leads Intercom's go-to-market teams, including Sales, Marketing, Success, and Support. She previously held marketing leadership roles at Airtable and Atlassian, most recently as CMO at Airtable. Archana Agrawal is President at Intercom, leading go-to-market strategy and the Sales, Marketing, Success, and Support teams. Archana has a wealth of experience in the software industry spanning more than two decades. She was previously Chief Marketing Officer at Airtable, where she led the marketing organization to build awareness and drive demand and loyalty across all channels. Before Airtable, Archana held various roles at Atlassian from 2013 to 2020, including Head of Enterprise and Cloud Marketing, where she led global marketing for all products and helped build and scale the company's high-velocity, low-friction, online distribution model. Prior to that, Archana was at Ladders, Inc. from 2007 until 2013, where she led corporate-wide analytics. She began her career at the IBM Almaden Research Center. Archana currently sits on the board of directors of MongoDB and previously served on the board of directors of Zendesk. She holds an M.B.A. from Harvard Business School and received her M.S. in computer science from the University of Illinois at Urbana-Champaign.

Job Titles:

• CEO and Co - Founder of Equals

Bobby Pinero is the CEO and Co-Founder of Equals. Bobby was previously the Senior Director of Finance & Analytics at Intercom from October 2013 to March 2021.

Job Titles:

• Chief Engineer
• Co - Founder
• CTO

Ciaran served as CTO from founding in 2011 until 2021, when he left to pursue other interests. He returned in 2023 as Chief Engineer. Ciaran Lee is Chief Engineer and Co-founder at Intercom, and previously served as CTO of Intercom for 10 years. He returns to the company after taking a break to spend time with family and dabble in angel investing. In his new role, Ciaran will focus on strategic technology projects. His current project is revamping Intercom's billing system and customer billing experience. Previously as CTO of Intercom, Ciaran led Intercom's engineering team along with Darragh Curran, with a particular focus on scaling the platform's infrastructure and ensuring reliability, availability, and security for Intercom's customers. Before Intercom, Ciaran was CTO of Exceptional, a SaaS company that created developer tools and was acquired by Rackspace, where he met fellow Intercom co-founders Eoghan McCabe and Des Traynor. Ciaran holds a B.A., B.A.I Computer Engineering Degree from Trinity College Dublin.

Job Titles:

• Chief Financial Officer

Dan leads Intercom's Finance, Accounting, Business Ops, and Analytics teams to optimize Intercom's growth. He was previously CFO of Sitecore. Dan Griggs is the CFO of Intercom. Dan leads Intercom's Financial Planning & Analysis, Accounting, Business Systems, and Strategic Planning and Ops teams to optimize Intercom's growth. Dan has held financial and leadership positions in both traditional corporations and high-growth technology companies, whether venture-backed or equity-backed, for more than 15 years. Prior to Intercom, he served as CFO at Sitecore where he played a critical role in its transformation from a perpetual license business to a subscription-based cloud software business. Under his leadership, Sitecore successfully completed the transition while doubling revenue at scale. Dan was also Vice President of Financial Planning and Analysis at technology company Rocket Fuel (now part of Amazon's Sizmek), where he built and led the finance organization to record growth of over $400M in revenue and helped drive a successful IPO and secondary offering. Before that, he also held progressive roles in corporate finance with Nestlé USA and AT&T, Inc. Dan holds an M.B.A. in Finance from the University of California at Davis and a B.S. in Electrical Engineering from Washington University in St. Louis.

Job Titles:

• Chief Technology Officer

Darragh leads Intercom's engineering team. Previously, he worked at Amazon and software design consultancy Contrast. Darragh Curran is the CTO at Intercom, leading Product Engineering, Growth Engineering, Infrastructure, Security, and IT teams to build, iterate, scale, and maintain the Intercom engagement platform. He's scaled and evolved Engineering teams and culture at Intercom since 2012. His background boasts a variety of experience, leading teams and building products at startups like Newbay and Ticketsolve, at the web product development consultancy Contrast, at agile software development consultancy Exoftware, and across large multinationals including IBM and Amazon. Darragh is passionate about the people and culture that underpin world-class teams and organizations, and has played an important role in establishing this at Intercom. He is passionate about building products, solving customer problems, and using technology to do that in highly leveraged ways. He values simplicity, automation, high attention to detail, a continual improvement mindset, and a customer obsession. He pioneered Intercom's approach to shipping fast and early, publicly sharing the philosophy and also built the internal systems that coordinate all of Intercom's infrastructure, which is capable of hundreds of deployments a day across thousands of hosts and clusters, multiple application stacks, and across multiple regions. Darragh holds a B.A. (Mod) Computer Science from Trinity College Dublin, where he was awarded a scholarship for standout academic achievement.

Job Titles:

• Chief Strategy Officer
• Co - Founder
• Member of the Board of Directors
• Member of the Leadership Team

Des co-founded Intercom and leads the R&D team, including Product, Engineering, and Design. Previously, he co-founded Exceptional, and was a UX designer for web apps.

Job Titles:

• Advisor
• Member of the Board
• Board Member of Ares Management

Eileen serves as an advisor and board member. She retired from Google in June 2021 as Chief People Officer and a member of Google's executive leadership team. Eileen Naughton serves as an Intercom advisor and board member. She retired from Google in June 2021 as Chief People Officer and a member of Google's executive leadership team. Eileen joined Google in 2006 and was named Chief People Officer and Vice President of People Operations in September 2016, overseeing all aspects of Human Resource Management at Google, including Talent Acquisition, Compensation and Benefits, Human Resources Consulting, People Analytics, Learning and Development, Diversity and Inclusion, and Global HR Operations for a workforce that doubled to 135,000 during her tenure as CPO. Between 2014 and 2016, Eileen was Vice President and Managing Director for Google UK and Ireland, responsible for business operations in Google's second-largest market. Earlier, as Vice President of Global Sales, she was Google's Senior Relationship Manager with its largest advertising and agency clients. She led sales and operations for YouTube's and Google's display advertising business in the United States and Americas, and the post-acquisition integration of DoubleClick ad-tech platforms into Google's operations. Prior to joining Google, Eileen held a number of executive positions at Time Warner Inc. as President of TIME magazine, General Manager of Fortune magazine, and VP of Investor Relations and President of Time Inc. Interactive where she was responsible for the digital assets of Time Warner's publishing division. Eileen is a board member of Ares Management, a global alternative asset manager where she serves on its conflicts committee; Zscaler, the leading cloud-based network security company; Olive AI, a company building AI solutions to automate healthcare administration where she chairs its compensation committee; and The Center for Discovery, a learning, living, and research center that transforms the lives of people with disabilities. She earlier sat on the Boards of Directors of L'Oreal where she served on its compensation committee, and The XOGroup, serving on its audit committee. At TIME, she hosted a Global Health Summit in collaboration with the Bill & Melinda Gates Foundation, and was a member of the Business Coalition on HIV/AIDS. She received a Matrix Award in 2014 from NY Women in Communications, and was named a "Woman of Valor" by the American Diabetes Association for her work to raise awareness of the obesity epidemic. In 2009, she was featured in How Remarkable Women Lead, a book focusing on successful female leaders by McKinsey & Company consultants, Joanna Barsh and Susie Cranston. Eileen holds B.A. and M.A. degrees in International Studies from the University of Pennsylvania and an M.B.A. from its Wharton School.

Job Titles:

• CEO
• Chairman of the Board of Directors
• Co - Founder
• Member of the Leadership Team

Eoghan is CEO, co-founder and Chairman of the Board at Intercom. Before Intercom he founded Contrast, a software design consultancy, and Exceptional, a developer tool company acquired by Rackspace. Born and raised in Ireland, Eoghan McCabe built his first website on America Online (AOL) in 1996 and launched his first internet business in 2000, an internet portal for his hometown of just 10,000 people! He expanded his ambitions beyond that while he studied Computer Science at Trinity College, Dublin during which he studied every page of 37signals' pivotal book on software, dreaming about starting his own business just like their Basecamp. Fresh out of college in 2006, Eoghan started his own software development company, creatively named Eoghan McCabe Ltd. The company's first software product was a website monitoring and analytics product called FoldSpy, a JavaScript app that helped website owners collect user metrics to help them better place ads on their pages. It was a major success and measured one billion screens within its first three months. Foldspy was acquired in 2007. That same year, Eoghan met Paul Campbell and David Rice, who joined Eoghan McCabe Limited, which later became Contrast. Des Traynor joined them later, followed by David Barrett and Ciaran Lee, who would all go on to start Intercom with Eoghan. At Contrast, Eoghan and his team designed and developed products for startups like Smartling and larger companies like Wells Fargo. They also experimented with their own products, one of which was Qwitter, an app that would notify Twitter users of users who had quit following them. This caused much controversy in the early days of the Twitter platform. After Contrast, Eoghan co-founded Exceptional, a SaaS company that created developer tools for easily identifying and tracking bugs in web apps. The success of Exceptional led to the sale of the company and its eventual acquisition by Rackspace. In addition to his posts on Inside Intercom, Eoghan has been active in sharing the story of his journey with Intercom on a variety of podcasts and interviews. You can read more about Eoghan on his personal web site and follow him on Twitter, LinkedIn, and Medium.

Job Titles:

• Member of the Board
• Partner

Ethan is a partner in the Bessemer Venture Partners' San Francisco office and a leading investor in developer platforms and digital consumer tech. He has worked for Dow Jones & Co. and Linden Lab. He joined Bessemer in 2008. Ethan Kurzweil is a partner in the Bessemer Venture Partners' San Francisco office and a leading investor in developer platforms and digital consumer tech. He's passionate about companies that provide technical users powerful capabilities while also providing amazing developer experience and democratizing access to these functions for other knowledge workers. He's excited about consumer startups that change the way we play and interact across the media, entertainment, gaming, and esports landscape. Before joining Bessemer in 2008, he worked for Dow Jones & Co. where he managed the turnaround of The Wall Street Journal's international editions. He also worked at Linden Lab, the creator of Second Life. Earlier in his career, Ethan co-founded SSB-Bart Group (now known as Level-Access), a company which helps make the internet accessible to users with disabilities. Ethan graduated Phi Beta Kappa from Stanford University and earned an M.B.A with distinction from Harvard Business School. Raised in Boston, he remains a Red Sox fan for life.

Job Titles:

• Global VP of People

Lauren is the Global VP of People at Intercom, leading the People Operations, Total Rewards, People Programs, Business Partners, Recruitment, and Real Estate and Workplace teams. She previously held HR roles at Twitter and Google.

Job Titles:

• Chief Product Officer

Paul is Intercom's Chief Product Officer, leading the Product Management, Product Design, Data Science, and Research teams. He previously held leadership, product and design roles at Facebook, Google and Dyson.