MICHAEL BRANDT

I've always enjoyed being on the frontline with customers. From my early days in the airline business to my last position at ABB in Zürich, as the owner of ABB's Voice of Customer (VoC) and global complaint resolution programmes... Optimizing the Customer Journey, ensuring the voice of the customer is heard and getting those complaints resolved quickly, efficiently, and sustainably! CX-Excellence.com

Primary location: Lugano Switzerland