INSYNC - Key Persons
Job Titles:
- Manager - Health, Education & Community Services
Adi has over 20 years of experience in health and aged care key stakeholder research. As Production Team Leader and Project Manager, she specialises in the delivery of Patient Experience survey projects across the Australasian region. Throughout her career, Adi has managed over 1,000 projects, including oversight of multiple national validation studies, an organisation-wide quality management portfolio and the distribution of 200,000 surveys on average each year.
Adi is an accomplished researcher, data analyst and report writer with skills including survey design, data cleaning, sampling, coding, survey printing, mail-house operations, and data collation for comprehensive reporting. Her knowledge extends across various survey instruments for key stakeholders such as patients, aged care residents, community and home health clients, families, employees and doctors.
Throughout her career, Adi has been instrumental in the development of a suite of nationally validated survey tools, ensuring ISO quality accreditation standards were maintained and transitioning mail-house operations to an automated model using sophisticated technology and equipment.
Job Titles:
- Principal - Health, Education & Community Services
Amanda is responsible for all survey projects conducted out of Insync's Gold Coast office. As a registered nurse with over 20 years of experience, Amanda loves supporting leaders to build a resilient and engaged caregiver workforce and provide safe, high-quality, consumer-centred care.
For 10 years, Amanda has led key stakeholder feedback measurement and improvement projects for health and aged care providers across Australia and New Zealand, including the expansion of operations into Asia from 2016. Amanda has partnered with many organisations such as St Vincent's Health Australia, Epworth HealthCare, the Department of Health and Human Services Tasmania, St John of God Health Care, Ramsay Health Care, Mater Health and UnitingCare Health.
Her experience includes strategic planning, managing major survey projects, providing post-survey coaching and consulting, facilitating quality improvement workshops, product/service development and testing, conducting national validation studies, and hosting international study tours of high performing hospitals.
Job Titles:
- Manager - Government & Utilities
Celeste is a seasoned professional boasting expertise in graphic design, marketing, RTO training, and academic support within the higher education landscape. With a Bachelor's degree in digital media specialising in Graphic Design and a Diploma in Commercial Arts, Celeste seamlessly integrates creative acumen with strategic insight.
Demonstrating a fervent commitment to client success, Celeste employs a strategic approach centred on a comprehensive understanding of client needs. Her distinguished career highlights include adeptly cultivating relationships with internal and external stakeholders, enhancing client engagement, and providing leadership and mentorship to diverse teams.
Celeste's experience has encompassed both commercial enterprises and non-profit sectors. She has developed and implemented services and programs aligned with organisational goals, using strategic orientation and her proven ability to drive collaboration and deliver results.
Chris is highly passionate about helping organisations better understand their employees and customers. He works with a diverse range of Commercial industry clients, including those in Mining/Natural Resources, Transport & Logistics, Financial Services, Property and Retail. Chris is proud to have partnered with peak industry bodies including the National Heavy Vehicle Regulator (NHVR), APPEA and Australian Logistics Council (ALC).
Chris is experienced in managing research projects from start to finish and is proficient in survey design, implementation, data analysis and debriefing. With his years of research and consulting experience, Chris is highly motivated to use his love for storytelling to ensure his clients receive valuable, easy-to-understand and insightful findings that drive organisational success.
Job Titles:
- Senior Manager - Survey Systems Developer
Dennis is a deeply experienced software developer and is passionate about technology and innovative software solutions. Dennis has been instrumental in the development and enhancement of various applications on Insync's survey platform, and he has also been responsible for implementing single sign-on (SSO) across Insync's platform and integration with the clients.
Dennis has been involved in custom projects and integrations for a wide range of clients, some of them include Orica, DEECD (Vic), Department of Health and Human Services, Superpartners, Cathay Pacific (Asia Pacific), Voyages, Epworth Health, WSAA.
Job Titles:
- Senior Manager - Health, Education & Community Services
With a passion for creating inclusive eco systems for all people to thrive, Divya has been involved in coaching, facilitation and execution of employee engagement programs in various organisations in her career. Having worked previously in Sri Lanka and India, Divya supports Insync's healthcare, education and community services clients in understanding their employee engagement and culture of the organisation, as well as identifying ways in which they can improve on organisational performance.
Divya has extensive experience in research, project management, business development, strategy and organisational development. She believes in creating a positive impact in her community in all that she does, especially by building organisations that support employees' growth.
Job Titles:
- Experts
- Principal - Commercial
- Specialist
Erika is passionate about fostering excellence in individuals, teams, and organisations, navigating through the ever-changing landscapes of today's world. Holding a Doctorate in Organisation and Industrial Psychology from the University of Melbourne, along with being a registered psychologist, Erika boasts over 17 years of hands-on experience in research and consulting.
With a unique blend of strategic insight and practical wisdom, Erika serves as a specialist and trusted advisor in matters concerning organisational health and culture. Her expertise spans employee engagement, psychological safety, and psychosocial hazards, offering invaluable guidance to her clients.
Grounded in the latest research and evidence-based practices, Erika is deeply committed to applied solutions. Over the past decade, she has collaborated with over 150 organisations, delving into the core issues driving contemporary challenges and uncovering hidden potential. Her impact extends to various teams and individuals across industries.
Erika's professional portfolio spans a wide array of sectors, with a particular focus on Banking, Finance, Insurance, and Legal industries.
Job Titles:
- Principal - Board & Governance
Dr. Susan Mravlek's expertise is in deep qualitative research that enables a macro view of board processes to help identify existing and potential polarities. Her experience has primarily focused on boards and top teams across many sectors to improve behaviours and dynamics, and help restore organisational cohesion.
Susan holds a PhD degree in Business from the University of Tasmania and a Master of Applied Science degree in Organisational Dynamics from the RMIT University, Melbourne. She has spent the last 10 years studying the impact of disruptive events on organisational culture and how maladaptive systems and social unrest affect organisational dynamics including performance and behaviours.
Susan's main objective is to help boards and top teams accomplish their organisational aspirations.
Job Titles:
- Senior Manager - Government & Utilities
Eleanor is one of Australia's engagement leaders. Her highly sought-after skills enable her to listen deeply, work collaboratively and create genuine social impact.
Driven by social impact, Eleanor recognises the complexities of how projects and planning decisions can impact people and is passionate about empowering communities to shape the decisions that impact them. With an enthusiasm for deliberative engagement that put people at the heart of decision-making, Eleanor recognises there is not a ‘one size' fits all method. She uses her expertise to partner with organisations and collaboratively design approach that meet the needs of the organisation and their community.
Working in multiple sectors, Eleanor likes the unique challenges of each project and designing creative yet practical responses. Through her career she worked closely with Victorian state and local governments on planning and strategies, public policy, significant infrastructure and urban renewal projects.
Her warmth and genuineness are embedded in her approach to community, stakeholder and client relationships. As a meticulous practitioner, Eleanor is an asset to any project team, bringing her unique style to strategy development and delivery.
Job Titles:
- Senior Manager - Health, Education & Community Services
Emily has delivered over 200 projects across a variety of sectors and focus areas. Emily specialises in the NFP space and is highly passionate about this sector. Emily partners with clients to assist them in better understanding their stakeholders (employees, customers, clients or members) through insights, arising from surveys, consulting and research.
Her project management role involves survey design, implementation, analysis and debriefing and she has significant experience in engagement, entry/ exit, organisational culture, leadership effectiveness, safety climate, customer and member surveys. Emily is a highly motivated and passionate individual with an unwavering commitment to customer experience and satisfaction and takes pride in helping organisations achieve their desired outcomes.
Job Titles:
- Manager - Government & Utilities
Ian joined Quantum (now Insync) in 1999 and has been building, running and reporting on staff surveys for Australian corporations ever since. Ian's specific expertise now lies in customising survey solutions for the utilities, banking, automotive, retail and community services sectors.
A small sample of his clients includes SA Power Networks, Western Power, Jemena, Australian Gas Networks, EnergyAustralia, SA Water, CSL Limited, Brookfield Multiplex, Crown, Amnesty International, Elders and Toyota.
Ian and his team have developed a range of summarised statistical products, continuous improvement and benchmarking systems to enable clients to easily interpret survey results and to manage their organisation's performance.
Results from formal client survey evaluations confirm that Ian is highly regarded for his client support, responsiveness, presentation of information and managing very complex issues when required.
Job Titles:
- Executive Director and Practice Leader - Government & Utilities
James is deeply committed to helping organisations become more effective, working with executives of a range of client organisations on improving staff, board and customer engagement.
James' undergraduate qualifications are in politics and psychology, and holds a Masters degree in Environmental Management. He combines these with considerable consulting and leadership experience to provide value and insight to our clients. James' particular passions are water, NRM, utilities, governance, leadership and employee engagement.
James worked at KPMG Consulting and also spent more than a year working as an ‘Australian Volunteer Abroad' in the Solomon Islands, and three years riding a motorcycle around the world.
James' community involvement includes his role as President of Bicycle Network and his past positions as Director and Deputy Chair of the Melbourne Forum. He speaks for, advises and/or volunteers for Leadership Victoria, the Water Services Association of Australia and the Darebin Parklands Association.
Job Titles:
- Manager - Government & Utilities
Jane works predominantly with water utilities and local governments to help measure customer sentiment, facilitate engagement and improve customer-centricity. Jane has managed a variety of projects including customer and employee engagement surveys, community engagement forums, focus groups, action planning workshops, stakeholder research discussions, and willingness to pay surveys.
Jane is passionate about customer and stakeholder engagement, bringing several years' experience supporting organisations in their strategic marketing activities.
Job Titles:
- Chief Executive Officer
- Specialist
Jeremy is an operational specialist with a deep working knowledge of all things pertaining to the management of the business. Jeremy has over 25 years of experience gained predominantly in financial services and the corporate legal industry.
Jeremy has significant experience in HR, risk management, governance and compliance, management information, process improvement and project delivery as well as hands-on experience in leading both back-office and customer facing teams.
Job Titles:
- Project Manager
- Senior Consultant - Health, Education & Community Services
Julissa is an accomplished project manager with seven years of experience in industries including not-for-profit (NFP), commerce, and tech. Throughout her career, she has successfully managed projects of varying sizes, employing agile project management methodologies to navigate tight schedules, competing timeframes, and organisational priorities. With her adeptness in building strong relationships, Julissa collaborates effectively with executives, users, suppliers, external commercial advisors, and internal support services to ensure project objectives are met and overall client satisfaction is high.
At Insync, Julissa works closely with organisations, assisting with survey administration, analysing results, and providing valuable insights to key stakeholders which all contributes towards enabling organisations to make informed decisions to drive positive outcomes.
Job Titles:
- Consultant
- Project Manager
- Manager - Commercial
Kevin is an experienced consultant and project manager, having previously worked with a diverse range of independent schools in Australia and New Zealand for 5 years. He has worked with schools to conduct stakeholder satisfaction reviews and has been involved in all areas of the research project process.
Kevin aims to provide the best possible client interactions and to create insights that can lead to meaningful change for organisations.
Maria is an experienced finance professional and CPA, and leads Insync's finance team responsible for cash flow forecasting, monthly financial reconciliation and reporting, financial analysis, development and management, accounts payable, accounts receivable and payroll. Maria is a team player with integrity, strong ethics and a sense of fairness and justice.
Job Titles:
- Director - Education & Libraries
Michael is responsible for Insync's strong relationship with the Council of Australian University Librarians (CAUL). He also manages the growing partnership with the university student services community, TAFE sector and health and government sector libraries. Insync is the leading tertiary library survey provider across Australia, making Michael responsible for most of Australia's tertiary library client research. Michael also works with several international campuses.
His 25 years' experience as a library and information specialist in government, academic and private sectors gives him an impeccable understanding of libraries' unique survey needs. He values the importance of measurement to ensure libraries deliver on their commitment to serving the information needs of their clients.
Michael has outstanding people skills and is inspired by utilising surveys and other available technologies to explore new opportunities to make libraries even better for end users.
Job Titles:
- Principal - Health, Education & Community Services
Job Titles:
- Manager - Board & Governance
Job Titles:
- Senior Manager - Government & Utilities
Job Titles:
- Principal - Health, Education & Community Services
Job Titles:
- Principal - Government & Utilities
Job Titles:
- Managing Director - Sydney and Practice Leader - Commercial