THE JUDGE CLUB - Key Persons
Job Titles:
- Group Director of Communications & Customer Success for Mears Group
Gary Jackson, Group Director of Communications & Customer Success for Mears Group, has delivered award winning customer experience training. Gary has a successful background developing and implementing customer and communications strategies, transforming business orientation from operations to customer centric, changing culture, leading high performing teams and improving business results. Previously, Gary has worked in the utilities, sportswear and manufacturing industries.
Job Titles:
- Communications and Marketing Expert at Pitney Bowes
- Seasoned Communications and Marketing Expert
Hina is a seasoned communications and marketing expert at Pitney Bowes working with teams to deliver on the challenges of company transformation, reputation management & building a strategy to achieve business goals. She helps shift company perceptions to build business reputation & grow brand awareness. Her business & commercial insight ensures a heightened focus to lead, shape and build on client needs across various geographies and markets, both internally and externally of an organisation. Hina believes different and diverse experiences add to personal learning and building company culture.
Job Titles:
- Director of Customer Services
- Director of Customer Services at Business Stream
Director of Customer Services at Business Stream. A highly successful Customer Experience professional spanning a career in Customer Service delivery across multiple sectors. Successfully led national and international multi-award winning teams in customer experience. Awarded UK CX Professional of the Year in 2019, ranked UK Top 3 CX professional in 2019 and ranked in the Global CX Professionals Top 150. Recently appointed to the Awards International Steering Council and Advisor to the Awards International Judge Club Board.
Ray has worked for over 30 years in a number of senior Learning and Development roles within a number of large Financial Services organisations. He is passionate about people development but gets frustrated when L&D functions measure their effectiveness based on the number of people trained and the score on the ‘happy sheet'. Ray believes that Learning professionals should hold themselves just as accountable as the stakeholders they support for driving the organisational strategy operating as strategic partners rather than simply passive providers of learning content and it is through this belief that he and his teams have built a strong reputation as business enablers.
Job Titles:
- Business Growth Consultant
Tony Lynch is a business growth consultant, mentor and coach. He equips people and businesses for growth and success. Tony works extensively with small and medium-sized enterprises (SME's) developing strategic growth plans to close the gap between expectations and results. This leads to greater effectiveness, leadership development, team engagement, performance, productivity, and profitability.
Job Titles:
- Director, Global Marketing & Customer Intelligence
- Global Director of Customer Experience
Valerie Howe is the global director of customer experience, insight and marketing intelligence at Elekta (a leading innovator of equipment and software used to improve, prolong and save the lives of people with cancer and brain disorders). Valerie has over 10 years' experience in driving customer experience change in a variety of technology businesses. In her current role, she is responsible for blending organisational, market and customer data to drive change and achieve business results.