- Responsible for a team of 52 members including Help Desk, Telecom Engineers, Developers and System Engineers...
- Oversee/design carrier infrastructure, omni-channel tools and telephony platforms for a BPO with over 500 internal plus 1500 external agents in 40 countries...
- Groomed network connectivity from MPLS to Private line across 7 locations to generate an annual cost savings of $110,000.