INDEPENDENT LIVING - Key Persons
Job Titles:
- Registered Manager
- Artist
Amanda has worked in care for over 25 years and her bubbly cheerful personality is popular with our customers and their families. Amanda's kind approach and her willingness to go above and beyond is hugely popular with our customers and their families. Amanda has managed some very difficult care packages, most notably people we have looked after needing palliative care. As the manager she arranges the rotas, recruits and trains staff, carries out care assessments, and completes staff and customer reviews. Like any care company the rotas are a major weekly challenge but this is something Amanda enjoys. Amanda also carries out care so she is aware of the issues facing our customers and our carers. She is originally from Leyland but now lives in Chorley so she knows the area we cover very well. Amanda has an NVQ5 in Social Care.
Amanda is an artist, she enjoys painting and drawing, arts and crafts, and she also likes spending time with her grown up children and walking her dog, and helps out in a Charity Shop.
Job Titles:
- Compliance & Recruitment Coordinator
Laura was one of our carers who has stepped up to take on an office role. She helps deals with queries from our customers and carers, and sorts out the paperwork required to satisfy our regulators - the CQC. Each month we receive communication sheets and medicine logs from our customers and Laura checks these for any concerns, and then follows up any issues we have. In this COVID19 situation Laura orders our personal protective equipment (PPE) and ensures our carers have adequate stocks at all time. Laura along with many of our care staff is completing further qualifications in social care.
Being younger than the rest of the office team Laura is good with social media! She has taken charge of our Facebook and Twitter accounts.
Lilian is our experienced care manager and has worked in home care in the Leyland, Chorley and the Preston area for a number of years. Lilian comes from Leyland so knows the area well, when people phone up about care she often knows them or their family! Like Amanda she does a range of tasks including care assessments, rotas, staff reviews and quality control to meet our CQC compliance. She supports Amanda in working with our carers and customers to deliver a first class service. Our Registered Manager (Amanda) is Lilian's daughter so they get on well and make a good team! Lilian also completes some home care each week. Lilian has had family experience of providing palliative and dementia care so she empathises with customers, and potential customers very well.
Lilian, like Amanda has an NVQ5. She likes to go on holiday - cruises and to France. Lilian also is an animal lover and has two dogs - Bonnie and Clyde.
Independent Living was set up by myself (Mark Booker) in December 2011. Prior to this I worked in the public sector in the North West of England.