RVALUE GROUP - Key Persons

Job Titles:

• Chief Corporate Officer
• President
• President & Chief Corporate Officer of Quintes Global

Anand Maheshwari is the President & Chief Corporate Officer of Quintes Global. He is a Chartered Accountant and a Company Secretary, and comes with 35+ years of extensive work experience with a blend of senior management and entrepreneurial roles, in India and UK. His experience includes controllership/ CFO responsibilities, business and finance leadership across a variety of domains of Offshoring & Domestic Business Services, Financial Services, Oil, Petrochemicals and Chemicals, IT and related services. He brings people leadership, client governance, strong business acumen and offshore & India experience enabling him to collaborate well with colleagues, clients, and associates. Leveraging his rich global and India Business Services experience, Anand commenced his entrepreneurial journey as Co-Founder, Intrust Global eServices in 2005 and has partnered with RvaluE for specific projects like ICICI Bank in India, Solvay Business Services in Europe, and many others in UK & USA. He has been a serial entrepreneur - Chairman of Suprawin Technologies, set up and led one of the top Legal KPO firms in 2000 and then co-promoted Pegasus Oil & Gas Services. Since 2015, he has been an integral part of RvaluE to work on the strategic initiative to launch the new growth-oriented RvaluE Group venture and co-founded 'Quintes Global' (QG). Anand has worked in corporations like Jubilant Organosys, Kanorias, American Express and Venture Infotek. He was part of the Global Leadership Team in setting up the first-ever Global In-house Captive (GIC) Financial Center of American Express in India in mid-90s for F & A and Operations processes. During his 7 years with Amex, Anand handled multi billion dollars' business transactions, led large/diverse teams across continents, pioneered transitions of finance and operations processes, driven multiple global projects like Y2K and BPR, bringing huge cost saves and value to various stakeholders, and was deputed to UK on a global assignment. As President - Operations & Technology in Venture Infotek, he continued his great work servicing of 30+ card operations leading a team of 500 people. QG as a venture provides the new age transformation and technology integrated enterprise solutions and services, through Dedicated CaptiveTM (D-CapTM) & Capabilities. Dedicated Captive (D-Cap), is much beyond the two classical operating models for enterprise services. The unique model enables clients to get exclusive centre with scale benefits while reducing cost & grow profits, and ensure end-to-end transformation through process excellence and technology tools. In his role as Founder & CCO of QG, Anand brings proven contracting capabilities, stakeholder collaboration, commercial expertise and organizational development skills. Anand combines orientation to detail with astute strategic oversight and has a keen mind that breaks down complex issues into manageable chunks to drive transformation. Anand is also the Governing Council Member of the Shared Services Forum and has been an excellent moderator for various panel sessions at the events and webinars, given his vast experience and insights in GBS.

Job Titles:

• Associate Vice President - Shared Services
• Associate Vice President SSF & Business Development

Pallavi Jayaswal is Associate Vice President - Shared Services Forum (SSF) & Business Development at RvaluE Group. She has over two decades of diverse and specialist experience in Communication, Training, B2B Marketing, Content Creation & Management, Research, and Knowledge Dissemination. Prior to joining RvaluE in 2015, she has worked with Educomp Solutions, NIIT and UNDP (United Nations Development Program). At RvaluE, Pallavi has demonstrated all-round capabilities in the Business Services sector, leveraging intellectual capital and management of knowledge, stakeholders, projects, and business processes for customer service and support services functions. With her entrepreneurial mindset, she thrives in taking on new challenges and delivering fast paced creative solutions, and innovative strategies, across all lines of businesses. At SSF, a pioneering Industry Forum ‘Of Practitioners, For Practitioners, By Practitioners' of Enterprise Services & Technology, she has undertaken projects aimed at knowledge and best practices exchange in India & Global Business Services delivering optimal results & business value across different domains. She enables conceptualization and execution of initiatives aimed at information aggregation, creation and dissemination through knowledge sharing programs (conferences, leadership interactions, discussion forums, workshops, publications, research & survey, etc.), sustaining knowledge sharing across the industry. She is part of the core editorial team for ‘Process Edge', a periodic Journal of SSF, and ensures contribution by various CXOs and Practitioners on contemporary features, journeys, challenges, and topics of futuristic relevance. Pallavi has an extensive experience in designing training curriculums and conducting workshops for both, education, and business sectors, on Leadership and Capability Development, Brand Management, and Pedagogy. Her innovative ideas coupled with an expertise in Management & Marketing areas enable her as a passionate facilitator. In the past, she has also been a licensed editor with the Planning Commission of India & Publication Division (GOI). She has significantly contributed towards the curation of the award winning 'Millennium Learning System' for K-12 curriculum. She has authored high school curriculum books, and a successful Coffee Table book - 'Parenting Little Ones in the New Millennium.' An adventure sports enthusiast, she does paragliding, white-water river rafting, off-roading, biking, trekking and mountaineering. She self-volunteers to work with several social organizations. A founder member of a Natural Disaster Management association, incepted during the 2014 Kashmir Floods, she has since continued to contribute towards rescue operations at the 2015 Nepal Earthquake, 2018 Kerala Floods, etc. Pallavi is a Delhi University Alumni. She is a Post-graduate in English Literature and Systems Management. She has completed certifications on TQM (Total Quality Management) from NIIT, Information Management from CSE (Centre for Science & Environment) and Project Management from IIT (Indian Institute of Technology), Delhi.

Job Titles:

• Senior Vice President - Sales & Client Services

Pranav Singh is the Senior Vice President - Sales & Client Services and a Governing Council Member of Shared Services Forum. He is an Economics graduate and a Post Graduate in Marketing Management from FMS, Delhi with 40 years of rich experience across Sales, Business Development, IT, CRM, Finance, Talent Acquisition and Capability Development. He has dedicated 25+ years of his career in the marketing of technology products covering hardware, software and telecom in India and overseas, working with entrepreneurial organizations like HCL, Televista, Nelco, and rose to being the Chief Marketing Officer of Vickers Ballas Holding Plc., Singapore. Pranav started his entrepreneurial journey as the Founder & CEO of Skillspan in 2005, in collaboration with RvaluE as the Knowledge Partner, in the areas of Training, Recruitment and Capability Development with the prime objective of addressing the skill gap in the growing Business Services world, starting with F&A. Skillspan focused to enhance the employability of bright, fresh graduates through a new concept of ‘Ready-to-work' (RTW) resources with dual focus on Accounting as a process more relevant to industry and function, while helping to step up on communication and other soft skills.

Job Titles:

• Vice President & Head Enterprise Services Operations at Quintes Global
• Vice President Finance & ESO

Puneet Gupta is Vice President & Head Enterprise Services Operations at Quintes Global. He comes with 25+years of rich corporate experience in Finance, Business Process Management (BPM) and IT functions in different domains covering FMCG, IT/ITeS, Business Services and Retail, having worked with marquee companies like Adidas, Oracle, Genpact, Future Group and Jain Card Clothing. He is a Chartered & Cost Accountant, having performed many senior level roles as Finance Manager, Shared Services Head of multiple functions and processes, General Manager Commercial, and Chief Financial Officer, progressively enlarging responsibilities including business planning, forecasting and fund management. Puneet has transitioning and offshored business processes from overseas clients, and managed teams to deliver services. He has been one of the few leaders who moved from offshoring to lead and set up a large India to India Captive Shared Service Centre for Future Group. He has been associated with RvaluE since 2008 when he consolidated 350+ positions across F&A, Procurement & Master Data Management from multiple locations across India to Ahmedabad, with vendor help desk services and delivering on the business case for the SSC. In 2011, his contribution was recognised and the SSC received the award for the Best Shared Services Centre in India by the Shared Service Forum. He has an end-to-end Business Services expertise from blue printing to business case, design to transition, go live to stabilization, operations to optimization and commercial roles like contract negotiations, inventory management etc. Puneet has leveraged his functional skills to redefine and redesign business processes for different organizations and bring business transformation to enhance the processes. He has been involved in transferring Captive shared services operations upon take-over of the core business. In his role as IT business champ, he has extensive exposure to ERPs like SAP & Oracle, and was responsible for delivering and rolling out new technologies like DMS for document management and Reporting & Dashboard tools, POS for front end retail, HRMS for streamlining the HR processes, and mobile app for customer orders. Given his rich experience across functions and processes, with focus on business, systems, operations, transformation, financial reporting and compliance, Puneet joined the venture Quintes Global (QG) in early 2020 as an entrepreneur professional, as part of the Executive Leadership Team. He works closely with Founders in strategic decisions and business expansion including Business Planning Controllership, Cash Management, Audit, Control & Compliance, for QG venture and for overall RvaluE Group. He leads a strategic role to design and build Enterprise Services Operations for QG and its operating units covering Finance & Accounting, HR, Procurement etc. Puneet is a high energy professional combining simplicity, detail orientation, planning and analytical skills, problem-solving abilities, team building skills and strong relationships with customers and stakeholders.

Job Titles:

• Chief Executive Officer
• Executive Director
• Member of the Leadership Team
• Executive Director of RvaluE Consulting

Rakesh Sinha is the Executive Director of RvaluE Consulting & CEO of Quintes Global. He has been part of RvaluE since inception and has made significant contributions in the growth and globalization of services across the various lines of businesses in the Group Companies. He is a seasoned entrepreneur and professional with experience of over 2 decades in Advisory & Consulting, Business Services, Business Process Transformation and Technology space. An IT Graduate, acquiring management skills from IIM Calcutta, he is one of the few leaders globally certified as an Authorized Evaluator by ITsqc of Carnegie Mellon University, USA for eSCM and a certified ‘Program Coach' from Canada. Rakesh got exposure to service India and international clients at Espire and at RvaluE Group, he expanded his role servicing marquee clients like Aviva, Dr Reddys, American Express, Future Group, Compass Group and with BPO Majors. Over the last 17 years at RvaluE, he has risen to become the CEO of Quintes Global - the venture promoted by the Group. He has worked across geographies providing leadership in Global Business Services and Business Process Management (BPM) across multiple operating and structuring models in India, Asia Pacific, Japan, North America, Middle East, UK and Europe. Rakesh has been part of setting up/ growing several India & Global Shared Service Centres, and has ensured with the RvaluE Team to deliver cost saves and business impact to clients. He has led customized Business Transformation initiatives with CXOs on Sourcing Model Strategy, Benchmarking, Location Strategy, Offshoring, RFP & Deal Management, Business Process Redesign, Vision planning for Globalizing Shared Services, identifying process consolidation opportunities, preparing Business Case, leading process migration/ people transition cutting across F&A, HR, Supply Chain & Procurement, Customer Life Cycle, and IT functions both in Manufacturing & Services domains. Rakesh co-founded Shared Services Forum (SSF) in 2011 as an industry platform to create and disseminate knowledge for excellence in BPM for the ecosystem in Global India, authored several pioneering research reports and co-authored first-of-its-kind book on ‘BPM in Global India - The Inflection Point for Competitive Advantage'. He was one of the youngest leaders to be invited as Member of Management Council of Delhi Management Association! Rakesh co-founded Shared Services Forum (SSF) in 2011 as an industry platform to create and disseminate knowledge for excellence in BPM for the ecosystem in Global India, authored several pioneering research reports and co-authored first-of-its-kind book on ‘BPM in Global India - The Inflection Point for Competitive Advantage'. He was one of the youngest leaders to be invited as Member of Management Council of Delhi Management Association! Rakesh co-founded 'Quintes Global', a new growth oriented venture that provides new age transformation and technology integrated enterprise solutions and services, through Dedicated CaptiveTM (D-CapTM) & Capabilities. The D-CapTM is much beyond the two classical operating models for enterprise services. The unique model enables clients to get exclusive centre with scale benefits while reducing cost & grow profits, and transform fast and that too, end to end. Rakesh spots industry trends of Business Services space and is well-recognized and honored by leading media houses in their magazine of Industry repute - 'Pioneer/ Thought Leader / Gurus' of Business Process space, Identified as one of the top 30 Influential Young Entrepreneurs of 2016 by the Insight Success magazine and featured on the cover story, and honored as India's Greatest Leaders 2017-18 - Pride of the Nation', by AsiaOne Magazine & URS Media - Process Reviewers PricewaterhouseCoopers PL". In December 2020, he has been felicitated by ET-Edge as one of the ‘Most Promising Business Leaders' in Asia. As part of his social responsibilities, Rakesh mentors young leaders from leading Management Institutes, devotes time/energy to social projects along with like-minded people, think beyond the present, for creating Think Tanks for 2030 and make India a better place to live in the global village!

Job Titles:

• Executive Chairman
• Founder
• Member of the Leadership Team
• Business Leader at Amex Global

Ravi S Ramakrishnan is the Founder & Executive Chairman of the RvaluE Group. He is a seasoned global business and people leader with 40+yrs of business, finance, business services and technology expertise, with the last 17 yrs as an entrepreneur. After an excellent corporate career of 25 yrs of senior management roles in marquee companies like Unilever, Murugappa Group, CFO at Eicher Group and Global Business Leader at American Express. Building on his pioneering global experience to establish the first-ever offshore Global Financial Centre at Delhi for American Express in mid-1990s, Ravi founded RvaluE in 2005 to become the first-generation entrepreneur in the Business Services space. His vision is to enable people and clients to realize their potential and value in this globalization era.RvaluE has now grown to now become RvaluE Group, with four LOBs, encompassing RvaluE Companies, Shared Services Forum and Quintes Global. Currently, the Group offers end to end services across the life cycle spectrum of transformation and technology integrated Enterprise Solutions & Services to strategize, set up, operate, automate and transform Captive Operations in India & overseas, and setting trends and next practices with Shared Services Forum as industry platform to ‘realize business value'! As a Business Leader at Amex Global, Ravi was integral to the growth of the Centre to make it truly global - starting with countries in Japan, Asia Pacific, Australia (JAPA) Region, and expanding to servicing 30+ countries including US, UK, Europe and India. He worked with customers across the globe, created global Centres of Excellence and Expertise, delivering US$ 20+ Mn cost saves, while leading global initiatives like Y2K Compliance, Global Process Ownership, Capacity Optimization, first time Sox Compliance for the global US$160Bn Balance Sheet etc.

Job Titles:

• Associate Vice President
• Associate Vice President Projects & Transformation

Sachin Jadhav is the Associate Vice President - Projects & Transformation and he brings in over 22 years of professional experience in the ITES Industry across Program Management, Collaborative Partnering, Pre-Sales, Solutioning, Transitioning, Contract Agreements, Setting-Up Centers, Transformation & Value Creation. He is an MBA in Project Management, Bachelors in Information Technology and a PMP Trained Professional. Having worked in Captive & BPO environments with renowned companies like WNS, Genpact, Quatrro, Future Group and AOL, in customer contact centres and processing operations across multiple functions, he has a holistic view of the end-to-end process and stakeholder management requirements. Over the 2 decades, Sachin has led multi-geography carve-outs, contracts and transitions for global & India clients for 2500+ FTEs, due diligence, and digital automation. He has been instrumental in designing custom transition methodologies for F&A, S2P, Procurement, Tech Support, Analytics, RFP & Partner management across Financial Services, Healthcare, Pharmaceutical, Manufacturing, Retail, FMCG, Hospitality, Mortgage, Audits, Logistics, etc. Sachin has been associated with RvaluE since 2011, when Future Group Shared Services Centre had plans to build capabilities to service third party operations for customers beyond the Group. He has even worked with RvaluE leaders on projects to build transition and customer onboarding framework and demonstrated his capabilities to understand, visualize and deliver on customer requirements. Sachin joined the Group venture -QuintesGlobal (QG) in 2020 to become part of the core team bringing his professional expertise and entrepreneurial mindset and drive/ enable the growth of D-Cap TM model, an innovative and differentiated transformation centric solution for mid-scale Business Services operations. He is an integral part of the team in contracting, transition and service base lining for carve-out of a captive centre, built a plan for governance and transformation of processes & operations and over the last year, worked closely with the Founders to nurture and grow the business pipeline. Sachin joined the Group venture -QuintesGlobal (QG) in 2020 to become part of the core team bringing his professional expertise and entrepreneurial mindset and drive/ enable the growth of D-CapTM model, an innovative and differentiated transformation centric solution for mid-scale Business Services operations. He is an integral part of the team in contracting, transition and service base lining for carve-out of a captive centre, built a plan for governance and transformation of processes & operations and over the last year, worked closely with the Founders to nurture and grow the business pipeline. Sachin is a self-starter, combines strategic and tactical capabilities, great listener to get the best out of all internal and external interactions, connects the dots of big picture with detail, calm and composed to handle varied situations in project and stakeholder management, and focused on business and process to co-create value to all stakeholders.

Job Titles:

• Chartered Accountant
• Chief Architect of Shared Services Forum
• Chief Architect Shared Services Forum ( SSF )
• Chief Architect SSF

Sanjay Gupta is the Chief Architect of Shared Services Forum (SSF) India. He has over 3 decades of work experience in the fields of Shared Services operations, Business Process Management (BPM), Finance and Human Resources, having been part of EXL Service Holdings, American Express, Indian Oil Corporation and Living Media. As a Governing Council Member of SSF since 2013, he has played a pivotal role in architecting knowledge dissemination at SSF, the industry platform for Global Business Services (GBS) ‘for the practitioners, by the practitioners' bringing together the GBS & SSC leaders in India to adopt global best practices in BPM to suit Indian context. In his previous role, he was the Global HR Head for EXL Service Holdings. He comes with a blend of experience in global and domestic corporations, in private sector and public sector organizations in various capacities, strategic as well as operations roles, covering various domains in Offshoring, Financial Services, Insurance, Oil & Energy and Media. Sanjay is a Chartered Accountant and started his career with Living Media and Indian Oil Corporation, serving in many functional roles in Vendor & Receivable Management, Balance Sheet Consolidation, Oil Pool Accounting and Inter-company settlements. During the initial 10+ years, Sanjay worked in the core Finance & Accounting functions in domestic companies and then was part of the initial setting up of the off shore centre at American Express. At the global Financial Resource Centre (FRC), he first migrated and then serviced several groups of international financial operations covering both card and travel accounting, with service deliverables to several countries across the globe. Sanjay has extensive experience in multiple sectors and multiple domains and has been part of several start-up operations in off-shore Captive Centres and BPO Companies with demonstrated execution and success. Sanjay is an avid reader and writer of articles and is the Editor at SSF for the Journal ‘Process Edge'. He has co-authored BPM Books and Research Reports at SSF and is passionate to translate industry knowledge, management expertise and experience into frameworks and models for the benefit of the GBS practitioners. He is an excellent moderator and a speaker at every event of SSF.

Job Titles:

• Assistant General Manager IT & Systems

Sanjiv is Assistant General Manager IT & Systems at RvaluE Group. He is a graduate in information technology with 15 years of work experience of performing multiple roles in IT Infrastructure & Network Management, IT Transformation, Service Delivery & Process Documentation, IT Operations, Team Management and Infra audit, with companies like Dish TV, Zee group. He has been part of key projects at Dish TV related to IT Process Transformation, RPA , Infra Development & Management, and has been an Appraisal team member for SEI CMMI-SVC v1.3 for ML3 and ML4. Sanjiv joined RvaluE in 2019 and since then has brought several Tech Infra and System Architecture improvements that have enabled the Group to streamline all aspects of IT - like Data / Systems administration, security& privacy, adoption of cloud based infrastructure and aligning the infrastructure of various companies within the Group including the new venture Quintes Global (QG). He has played a key role in the recent take-over of a Captive Centre operations by Quintes Global and has worked closely with Leadership to transfer of infrastructure from client companies to QG. During the recent pandemic, he was instrumental in ensuring robust business continuity for IT infrastructure & applications for internal communication and external servicing of clients. He is an integral part of Shared Services Forum tech-team and manages the technology platforms for SSF webinars. Having dealt with multiple stakeholders in Service Delivery and Operations, Sanjiv has a sharp focus to understand and deliver on customer requirements on every project in his kitty. He has worked on service delivery, data centre management and quality control, to identify opportunities for automation. He has sound knowledge of IT service delivery with process optimization bundling with latest technologies including DMS/ Workflow Tools. He is good at collecting information, questioning status quo, assimilating, and translating them into decision support analytics for decision making and has demonstrated the same by playing a key role in bringing transformation to the existing processes for internal client. He has been an integral part of new technology implementation, process audits and has a managerial role for internal clients. Sanjiv is result oriented and goes beyond his job responsibilities to deliver value to the organization. He brings excellent interpersonal skills, outstanding team management and decision-making skills at his previous jobs. We believe his strong value system makes him a key player in success of our organization and our clients.

Job Titles:

• Deputy General Manager
• Deputy General Manager - Projects & Transformation

Saravanan Rajan is Deputy General Manager - Projects & Transformation. His expertise includes identifying and deriving implementable solutions to critical issues that hinder optimal growth and functioning of an organisation covering Strategy, Business Excellence & Operations. He brings in over two decades of rich experience working with marque Indian and Multinational Organizations. Saravanan has exposure in multiple sectors - Business Services, Defence, Construction and Health Care Delivery. He has successfully developed go to market strategies, mapped market potential for F&A functional consolidation, driven large scale cost saving initiatives, implemented digital solutions across OTC and PTP processes to improve operational efficiencies and gain strategic advantage while managing inflight risks within organization. At RvaluE, he is driving transformation centric, tech driven New-Age solution for business process services. He is also involved in building a tech ecosystem for the organization to create a robust technology offering to the clients. He is also actively involved in looking at strategic partnerships that will enable non-linear growth trajectory. In his avatar as a Sports Physiotherapist, he has treated injuries and optimized performance of many well-known athletes. An adventure and sports enthusiast, he plays competitive cricket, practices functional physical training, loves to go on a trek, and have tried his hands on rock climbing and river rafting. He still advices on injury rehab and training to his nears and dears and an active member of management committee of his residential complex (700+ families). Saravanan Rajan is a Wits University Alumni (University of Witwatersrand Johannesburg, South Africa). He is a Post-graduate in Business Management and holds a Masters in Sports and Exercise Physiotherapy as well. He has completed certifications on Six Sigma (Black Belt) from American Society for Quality (ASQ) and Tata Business Excellence Model (TBEM).

Job Titles:

• Assistant General Manager - Projects & Transformation

Shilpa is a graduate diploma in computer engineering with 13 years of work experience of performing multiple roles in Project Management, Business Process Transformation, Process Redesign & Documentation, Transitions & Change Enablement, Process Operations, Team Management, and Service Delivery, with companies like WNS, Accretive Health and Scryptions, besides RvaluE. She joined RvaluE in 2015, after living abroad in USA for 5 years, as a Project Manager to develop an internal Program Management Office (PMO) for RvaluE. She has been part of key projects at RvaluE related to Business Process Transformation, Shared Services Program Overseas and India, Process design and documentation, eLearning, BPM Tool and Program Management Role. Having dealt with multiple stakeholders in Customer Service as well as Operations, Shilpa has a sharp focus to understand and deliver on customer requirements on every project she is part of. She has worked on Strategic Review & Feasibility Assessment engagements across F&A, HR, Supply Chain, IT and Customer Engagement functions, to identify opportunities for redesign/ automation, offshoring, evolving business case/ cost benchmarking, legal requirements, and developed execution roadmap. She has interacted with the CXOs and Board members of the client organization and received appreciation Shilpa has been part Shared Services Centres blueprint and set up for India and offshore corporations, Finance Transformation initiatives, have managed offshore PMO role for a client with HQ in New Zealand & Australia with multiple Business Units and Locations. Her meticulous planning, eye for detail and constant follow through actions ensure client satisfaction and timely completion. She has acquired knowledge of Process Mapping, Redesign and Documentation, Process Improvements, Voice of Customer Survey Planning to Publishing Results, and developed intranet portal for one of the operating company within the Group. She is good at questioning status quo, collecting, assimilating and translating information into decision support analytics. Shilpa is result oriented and goes beyond her job responsibilities to deliver value to the organization. She brings excellent interpersonal skills to interact with clients across the geographies, outstanding team management and decision making skills. We believe her strong value system makes her a key player in success of our organization and our clients.