AOOPA

The Consumer Goods and Services Ombud (CGSO) is set up in terms of the Consumer Protection Act and is a statutory entity with jurisdiction to enforce the Consumer Goods and Services Industry Code of Conduct by receiving and dealing with complaints of consumers free of charge. Unlike some Ombudspersons within the same scope of practice who do not have jurisdiction (but only recommendation authority) settlements reached through the Office of the CGSO are binding on the supplier.