XLA

eXperience Level Agreement (XLA) is a commitment to deliver a promised experience... This 2.5-day course introduces best practices for embracing XLAs and transforming into an employee-focused organization. You will learn how to embed the Experience framework and articulate the value of an experience-based culture... The 8-hour course introduces the XLA Creation methodology. We take a deep dive on the two types of XLAs covering both the experience consumer's and provider's points of view. The course takes learners through an interactive case study and exercises to demonstrate the method and processes used.

Also known as: XLA Foundation, XLA.Academy

Primary location: Florida United States