INTEGRATED CASE MANAGEMENT - Key Persons
Andrew has a commercial and financial background and has been managing and developing health and social care businesses since 1993 including in case management, domiciliary care, primary and secondary care. Previously a director and shareholder of Anglia Case Management Ltd, a provider of case management and expert witness services. In 2017 Andrew was appointed Managing Director of the Case Management Division of Active Assistance Group which was the largest group of Case Management businesses in the UK at the time.
Andrew has 5 grown up children and when not working enjoys time with his family and golf and water sports.
Bob has thirty five years' experience in the nursing and residential care sector as a principal, expert advisor and providing management services. Bob's eldest daughter suffered a catastrophic brain injury in 2010 which increased his awareness of the importance and value of services provided to individuals with life-changing injuries.
Bob has 3 grown up children and spends much of his free time with his eldest daughter.
Job Titles:
- Case Manager
- Independent Expert
Clare is a case manager for children and young people following birth injuries or acquired brain injury. In this role she acts as an advocate for children and their families, co-ordinating their care needs and therapies, and making recommendations and sourcing necessary equipment and adaptations. She has been working as a case manager since 2016.
Clare also works as an independent expert witness, she prepares medico-legal reports for the Court and is well experienced in attending and participating in case conferences and expert meetings.
I have worked in Human Resources for the last 17 years, gaining experience across a number of sectors. Whilst working, I studied part time and became Chartered Institute of Personnel and Development (CIPD) qualified in 2009.
In my role as HR Generalist, I provide support and guidance to our Case Managers, Team Leaders and clients who manage their own support team.
My role with Integrated Case Management is varied and I cover areas including, but not limited to employment, training and development, recruitment, payroll and ensuring that we remain compliant in line with our CQC requirements.
I am passionate about providing a service that is bespoke to each client and their family, building teams that are caring, skilled and that strive to meet the needs of our clients.
Julie qualified as a Physiotherapist in 1982 and has expertise in trauma, brain injury and neurological conditions. Working with adults and children in the NHS and private sectors in both clinical and community settings.
Julie has worked as a Case Manager since 2016, specialising in paediatric amputees, brain injury and cerebral palsy. Julie is experienced in the specialist assessment and planning interventions for clients with multi-pathology and complex presentation to ensure they receive the services that they are entitled to and achieve their maximum level of independence and function.
Julie has vast experience working within a multidisciplinary team to ensure that clients gain the most appropriate support and guidance which allows for a successful rehabilitation programme to be implemented. Julie has organised, co-ordinated and managed packages of care and is able to be flexible and adaptable to meet the individual needs of the client.
Julie is an excellent communicator and can build strong supportive therapeutic relationships with clients, carers, families, and other health professionals. Julie is sensitive to the needs of her clients and their families as they adjust to their potentially life-changing injuries.
Julie volunteers as a British Para-Swimming and International Paralympic Committee Medical Classifier. Julie is responsible for assessing athletes of all ages with a variety of neurological conditions as well as those with limb deficiency and impaired range of movement. Julie became an International Swimming Classification Educator in 2017 and contributes to new Classifier training in the UK and abroad.
Julie carries out thorough client centred holistic assessments ensuring a goal centred approach to support clients in their rehabilitation management. She is committed to maintaining high standards of professional care by keeping up to date with Best Practice and Continuous Professional Development.
Qualifications and Memberships
Job Titles:
- Case Manager - BSc MSc CSP HCPC
Laura specialises in working with clients who have experienced life changing catastrophic injuries, in particular multiple trauma, amputees and spinal injuries. She is also specialised in pain management having been responsible for the persistent pain management service in Portsmouth for a number of years.
Laura has excellent communication and interpersonal skills. She is experienced in assessing and managing care teams and ensuring her clients receive the best possible support and care so they are able to achieve their maximum level of potential. Laura has highly efficient assessment skills and is client centred. She is also solution focused, identifying clients' needs and problem solving whilst recognising the need for individualised rehabilitation programmes to enable her clients to return to their preinjury hobbies and activities or enabling them to discover new ones.
Laura uses a goal centred approach empowering her clients and their families/carers to be actively engaged in the rehabilitation journey.
Laura recognises the psychological impact of catastrophic injuries as well as the physical injuries and supports her clients with compassion and empathy.
Laura qualified as a Physiotherapist in 1995 from The University of Bath and completed a Master's degree at the University of Brighton in Manipulative Physiotherapy in 2011. She has over 25 years' experience working in a variety of clinical settings in both the NHS and in private settings.
Laura also lectures in physiotherapy to under graduates at the University of Chichester, ensuring that she is clinically sound and up to date with her practice and skills.
Qualifications and Memberships
Lizanne is a dynamic and passionate Case Manager, Expert Witness and Occupational Therapist with over twenty years' experience, in both private and statutory services; working in the areas of brain injury, amputation, complex orthopaedics and spinal injury.
She has a wealth of knowledge and experience in the medico-legal sector, both in clinical and operational posts. Lizanne is committed to ensuring that her clients and those of Integrated Case Management receive the highest quality of care and rehabilitation to enable them to achieve their maximum level of potential and independence.
Lizanne is also passionate about the continuing professional development of case managers at Integrated Case Management, ensuring that there is continuous on-going support, regular pro-active mentorship and excellent training.
She is a member of the Royal College of Occupational Therapy; The Case Management Society of the United Kingdom ; The British Association of Brain Injury and Complex Case Management.
Lizanne has two teenage children and enjoys the benefits of living by the coast in her spare time.
Job Titles:
- Case Manager
- Care and OT Expert Witness
- Case Manager - BSc ( Hons ) OT
Louise works with adults who have sustained brain injuries and multi trauma complex injuries including amputations and orthopaedic injuries. She enjoys working with all age groups, but especially younger adults and adolescents who are transitioning into adulthood. She values each client's individual lifestyle choices and considers the wider impact of her client's injuries on their responsibilities and choices for work, leisure and family life, including childcare.
Louise qualified as an occupational therapist at the University of Derby in 1998. She has over 20 years of clinical experience, working in hospital, community and social care settings. In 2010 Louise began working as a case manager for people who have brain injuries. Louise previously led her own Case Management Company for almost 10 years. Whilst running this company Louise prepared for CQC registration which has consolidated the practical knowledge Louise has with ensuring directly employed care is safe and well managed.
Her role is to co-ordinate the care, rehabilitation, vocational and housing needs of clients and provide support to their families. Many of the clients she works with have a complex presentation of physical, psychological and cognitive needs and Louise engages therapy teams and privately employed or agency care packages, identifying the most appropriate solution.
Louise has worked as a care expert witness since 2006 preparing reports for litigation and has extensive experience of attending case conferences and participating in expert meetings. She has given evidence in Court on two occasions, including virtual Court in 2020. This experience helps Louise to support her clients navigate the litigation process.
Qualifications and Memberships
Job Titles:
- Case Manager - BSc ( Hons ) OT
Louise qualified as an Occupational Therapist in 1996 and has worked in the NHS, in acute and rehabilitation settings, in clients' own homes and in the care home setting. She is a dedicated and experienced Occupational Therapist and Case Manager who has worked with people of all ages. The clients that Louise has worked with have a wide range of needs, presenting with multiple pathologies. She excels when working with clients to overcome the effects of disability.
Louise has extensive experience of managing a team of professional and support staff. She has managed a team of 20 staff which has given her excellent and effective communication skills, enabling her to deal with difficult situations. Louise has regularly executed her skills in conflict resolution. Within this team leader role, she was required to manage and prioritise her time, making autonomous decisions. Louise is organised and has effective communications skills. She has experience delivering training to cares, staff and families.
Louise's clinical caseload includes people of all ages with a wide and complex range of long-term conditions, neurological conditions, mental health conditions, musculoskeletal conditions and short-term illness and injury.
Louise is experienced in carrying out detailed holistic assessments, goal setting and delivering rehabilitation to ensure clients meet their desired treatment goals. She has extensive experience in assessing for and providing small and larger pieces of equipment. Louise is excellent at liaising and working in partnership with families, carers, support staff and health and social care professionals to ensure that clients are supported to reach their full potential.
From June 2017 to February 2020, Louise was a team leader for a community therapy team; this further developed her management and leadership skills. She regularly trained qualified and support staff across all care settings. Louise provided supervision and guidance to staff, ensuring that the care delivered to the clients was safe and of high quality.
She has experience in preparing medico-legal reports for use in personal injury and clinical negligence litigation.
Louise's clinical expertise includes:
Experience of working with complex needs
Rehabilitation of clients with short- and long-term needs
Understanding of statutory provision of equipment, including representation on specialist equipment panel
Experience of specialist seating
Assessment and provision of specialist equipment
Moving and handling
Extensive experience in delivering training
Extensive experience in leading and managing a team
Experience in interviewing and recruiting staff
Qualifications and Memberships
Job Titles:
- Case Manager - BSc ( Hons ) OT
Naomi has worked as a Case Manager since 2011, specialising in children and adults with catastrophic injuries.
Naomi qualified as an Occupational Therapist in 1998 and began her career in statutory services, specialising in equipment assessment and provision and working with the wider team to secure adaptations for children and adults with physical disabilities. This varied caseload of clients enabled her to develop her assessment skills and work collaboratively to design small adaptations and larger building work to meet the needs of the client, their families and carers.
Following a 6 month break to travel in 2000, Naomi then worked for a number of different organisations, including an NHS community paediatric services, a Special School for children with moderate learning disabilities and a private company which specialises in the assessment and provision of dynamic lycra splinting for children and adults with neurological deficits. These roles enabled her to work as part of multi-disciplinary teams including Speech and Language Therapists, Physiotherapists, Play therapists, Rehabilitation Engineers, Social Workers and Psychologists.
In 2003 Naomi joined the Occupational Therapy team at Chailey Heritage Clinical Services. Here she undertook regular treatment sessions with children and young adults with complex disabilities with a particular interest in assistive technology and play. She also participated and then lead the Posture and Seating Clinics, coordinating the large team of professionals, setting goals and ensuring their implementation.
Naomi started working as a case manager in 2011 and as part of her case management work, has undertaken professional mentorship of a number of case managers, developed new clinical and reporting procedures and been responsible for managing the referrals and case load of the team.
Her case management experience to date includes:
Experience of recruiting and managing large care teams.
Supporting families to successfully appeal for Statutory Service funding and continuing health care funding.
Supporting families through the Education Health and Care Plan (EHCP) and tribunal processes.
Sourced, instructed and managed multi-disciplinary teams to provide rehabilitation treatment programmes.
Undertaken safeguarding reviews and worked with statutory services and private teams to ensure the safety of the client.
Managing the purchasing and adaptations of properties for use by the client and their team and family.
Supported clients through the litigation process and maintained case management after settlement.
Advanced member of the British Association of Brain Injury Case Managers (BABICM).
Qualifications and Memberships
Over her 27 years' of working as an occupational therapist, Pippa has specialised in the assessment and treatment of clients with complex needs following an acquired brain injury. She has a particular interest in cognitive and behavioural difficulties, working with highly challenging clients and demanding situations.
Pippa has worked as a case manager since 2011 and has supported numerous clients and families from the acute stages of injury right through to post settlement of legal cases. This first-hand experience has given her a thorough awareness of the many different stages, processes, and services that clients have to go through, as well as a comprehensive understanding of the litigation procedure.
Pippa is honest and approachable with her clients and their families, being aware of the need for ongoing communication and day-to-day consistency at what can be a traumatic time in their lives.
Pippa is able to grasp an individual's goals and work in a flexible way to achieve improved outcomes. She often looks for new and innovative methods to educate her clients in a way they'll understand, with the aim to engage them in their rehabilitation journey fully.
Prior to becoming a case manager Pippa worked in several Specialist Neuro Rehabilitation Centres. Here she managed the reintegration of clients back into the community and vocational roles. She also managed teams of therapists and support staff.
Pippa's long-term experience as an OT means she is an incredibly resourceful case manager, utilising her comprehensive knowledge of statutory and private services.
Qualifications and Memberships
Job Titles:
- Trust, Hastings Child Development Centre, 2004 Senior Occupational Therapist
I joined Integrated Case Management in April 2022, and my role is to provide admin support to Case Managers.
I have worked in Case Management providing administration for 5 years and find the industry fast paced and believe in building good working relationships. I am committed to providing the best service possible to our clients, their families, our case managers and instructing parties.
Job Titles:
- Registered Nurse
- Spinal Cord Injury Case Manager
Sarah is a Registered Nurse who specialises in providing case management for clients who have experienced spinal cord injury. Her expertise in spinal cord injuries makes her one of the UK's leading Spinal Cord Injury Case Managers.
Sarah has extensive knowledge and experience of setting up and managing complex rehabilitation plans, supporting clients and their families through their rehabilitation to ensure they receive the services that they are entitled to and achieve their maximum level of independence and function.
Sarah organises, co-ordinates and manages complex homecare packages and is flexible and adaptable to meet the individual needs of her clients to ensure that they receive the right level of support in an appropriate environment.
Sarah has great communication skills and is very person-centred. She develops enduring relationships with her clients, their families, carers and other professionals to ensure the best possible outcome. Sarah is sensitive to the needs of her clients and their families as they adjust to their life-changing injuries.
Sarah's work centres on thorough and accurate assessment of a client's individual function; identifying goals that are realistic and achievable, commissioning and co-ordinating services to meet those assessed needs.
She has worked in a wide range of clinical environments, including urodynamics and pressure clinics, working for the NHS and in private care settings.
She worked with the Duke of Cornwall Spinal Treatment Centre for over 12 years. During this time, she gained a certificate in Nursing Patients with Spinal Cord Lesions and also a qualification in Teaching and Assessing in Clinical Practice. In addition, Sarah regularly worked on the Intensive Care Unit, maintaining her skills in ventilation and high dependency care.
Qualifications and Memberships
Job Titles:
- Occupational Therapist / Expert Witness, 2019 - Present
Job Titles:
- Case Manager
- Occupational Therapist
- Member of the Health
Case Manager - Batchelor of Health Science: Occupational Therapy
Simon is an occupational therapist who gained his degree from Charles Sturt University in Australia in 2002. He has extensive experience of working in the private sector, NHS and social care settings as a case manager, expert witness and occupational therapist.
Simon is a strong advocate of multidisciplinary working having worked in numerous multidisciplinary teams across private, NHS and social care settings. He has worked with and managed occupational therapists, physiotherapists, social workers, nurses, support staff and carers. He is experienced in urgent and crisis response intervention as well as long term planning. He has experience of working with statutory and private care agencies, including recruitment, monitoring and training of these staff. As a case manager Simon has extensive experience of recruiting and managing therapy teams, care and support staff, as well as working with private medical specialists.
Simon is a member of the Health and Care Professions Council, The Case Management Society UK, the British Association of Occupational Therapists and is an advanced practitioner member of the British Association of Brain Injury & Complex Case Management. He is committed to lifelong learning and as such ensures he regularly maintains his skills by attending a range of training courses and conferences. As a Case Manager, Simon undertakes immediate needs assessments and acts as a case manager on complex cases.
Job Titles:
- Technical Operations Manager
Previously a Solicitor, Head of Department, and a Litigator Member of the Association of Personal Injury Lawyers (APIL), Verity has over 15 years' experience in managing personal injury claims as a result of catastrophic injuries. Her background has been dealing with complex litigation matters; spinal and brain injuries, amputations, fatalities and psychiatric injuries and she is passionate about helping injured people.
Verity's compassion for her clients and her wealth of technical knowledge of the legal process provides invaluable insight for our team and empathy for the journey faced by our clients. This assists our case managers in supporting their clients and strengthens the collaborative nature of working cohesively with solicitors and insurers; providing detailed and accurate reports as well as effective and efficient communication.
Verity has young twins who keep her busy and active, normally outdoors, when she is not working