CITIWAVE SYSTEMS

Since virtual call centre software allows for distributed teams working off-site, as well as the services of a third party call centre, business operating costs can be lowered even further. This also enables 24/7 customer service and multilingual support-a necessity for companies that serve large international markets... The very first step in delivering a consistent customer experience is to understand their journey and their entire lifecycle. Companies that provide a consistent service quality across multiple channels retain 89% of their customers... An omnichannel experience can be incorporated into virtually any multi-channel marketing approach. The goal of the system is to standardize and unify the organization's messaging and approach to customers.

Also known as: ansr, ANSR COMMUNICATIONS LIMITED, CITIWAVE SYSTEMS LTD

Primary location: Patras Greece