LUSHA KONIECKI

Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support... Advised client regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices... Helpful, personable, friendly and solution-oriented IT Support Specialist. Easily convey technical information to diverse audiences. Skilled at both hardware and software troubleshooting in fast-paced environments. 21 years of experience in customer service and support. Customer-focused team player. Detailed, organized with a knack for time management. Dedicated to customer loyalty and satisfaction.