HEALTHCARE TRANSFORMATION CONSULTANTS - Key Persons


Marc Klau

The associate dean and a founder of the most transformative medical school in the United States, Dr. Klau served as the director for continuing medical education and graduate medical education for the largest medical group in California. Under his leadership, the group achieved new heights in quality and education. He is a seasoned expert in hospital operations and executive leadership. A financially-savvy leader with a masters in business administration, he is an accomplished change agent with a track record of success in driving transformational outcomes. Dr. Klau is an accomplished head and neck surgeon in private and academic medicine.

Paul Bernstein

A nationally recognized leader, Dr. Bernstein served as Medical Director of one of California's largest medical groups. As leader of this multi-billion-dollar group, Dr. Bernstein was awarded the National Malcolm Baldrige Best Practice Award for leadership and innovation. He is well known as a futurist, author, and speaker dedicated to transforming the patient experience through telehealth and virtual medicine. Committed to improving the health of his community, he served on the Board of Directors for the American Cancer Society and ran its Head and Neck division for over two decades. A prolific novelist, his books have garnered numerous accolades including the New York and London Book Awards.

Richard Pitts

A physician and healthcare executive, Dr. Pitts' multi-faceted career spans Emergency Medicine, Preventive Medicine, Occupational Health, and private and teaching hospital administration. His leadership experience includes small and large medical groups, government, academic, and non-profit medical centers. Dr. Pitts became nationally recognized as the Medical Director who guided his hospital and community through a terrorist attack. He is a versatile leader known for facilitating change management, improving patient safety, clinical outcomes, building relationships at all levels, and managing financial resources. Dr. Pitts served as a Lieutenant Commander in the USNR MC and was interviewed for Surgeon General of the United States.