911LOOKOUT

911Lookout is a service created by first responders, for first responders, to ensure that the reputation of this critical public service is kept at the highest possible level... Chiefs Kenny and Blondell crafted a survey and metric system to solicit and document feedback from the 911 users to be used as a tool to improve the overall quality of service. While it is not feasible to have supervisors on every call, 911 Lookout provides a window into the service provided at each incident. When first responders are aware of an uncompromisable, unbiased third-party watchdog monitoring their behavior, the service, unsurprisingly, can and almost always improves. Communities that participate in the 911 Lookout program are provided with monthly reports that break down the service ratings of the department, shifts, and individual members.