ITSM UTILITIES

ITSM Utilities is a new resource for Administrators and Developers of IT Service Management (ITSM) products such as BMC Remedy, ServiceNow, Etc. Our goal is to provide useful tools and services that help administrators and developers take on a more proactive role in supporting these enterprise environments... ITSM Utilities is a custom application that integrates with the BMC Action Request System (ARS) in the form of a Management Console. This console is a stand-alone customization and does not alter any out-of-the-box (OOTB) workflow or objects but can be further customized to meet the specific needs of your environment. The "Main" application console contains several modules (Tabs), each representing different tools... IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.