MCHOWARD EI LEADERSHIP

There is an abundance of research on the impact emotions have on an individuals' performance in the workplace. It shows that people often perform their worst when they experience unproductive feelings, such as feeling frustrated, concerned, stressed, inadequate, and fearful... Research also shows that people perform their best when they feel involved in purposeful work that develops who they are… and when they feel valued, cared for, consulted, respected, informed and understood... Examine how we can use reactive and proactive techniques to build our resilience and effectively manage strong emotions, and