BALDWIN LIVING HOMESERVE - Key Persons
Job Titles:
- Asset Manager
- Executive Director
As the eldest grandchild of the late Tony Baldwin (Founder), Ben is on a mission to take the family business to the next level and push it to become the leading mid-sized retirement operator in Australia.
In his dual roles as Asset Manager and Executive Director, Ben works closely with the Board, Executive, and Operations teams to create safe, enjoyable, and fulfilling lifestyles for all residents. Ben believes that a great leader is one who leads with action and empathy. He is committed to these values, making him a natural fit as the Group's operational growth and compliance lead across the village and HomeServe businesses.
Ben's commitment to providing the highest standards of care and service to residents is evident in his role as Group administrator for the Australian Retirement Village Accreditation Scheme (ARVAS) and Retirement Living Code of Conduct. He takes pride in ensuring that every aspect of the business meets and exceeds industry standards.
Ben's academic background is in business administration from Macquarie University. Previously, he gained valuable professional experience in several sectors, including Hospitality, Human Resources, Media, and Enterprise Software Sales. He's worked in businesses of all structures and sizes, giving him an appreciation of the unique challenges that each face.
Beyond work, Ben is an intrepid traveller, keen green thumb, and his favourite activities include hiking, surfing, and skiing. He also volunteers with WIRES, trained in the rescue, rehabilitation, and release of injured Australian wildlife.
Job Titles:
- Care Partner NSW - Sydney Northern Beaches & North Shore
Chantelle joined the team in June 2022, bringing with her over 14 years of experience in the home care sector. Chantelle works closely with her clients and their families, providing them with guidance, information, and organising care worker appointments. Her role also includes developing care plans, conducting annual reviews, and bringing together allied health professionals to provide comprehensive support to her clients.
Chantelle is passionate about delivering the best possible outcomes for her clients and is dedicated to helping them achieve their goals and live their lives to the fullest. She takes great pride in her work and is committed to providing excellent care and support.
When she is not working, Chantelle enjoys pursuing her lifelong passion for tap dancing, which she has been doing since she was 10 years old. She also enjoys spending time with her family and beautiful golden Labrador, who accompanies her on long walks in her free time.
Godwin's career spans across retirement living, chartered accounting firms, big and small banking institutions, fund managers, and a publicly listed IT company, over two and a half decades. He brings significant experience across all areas of finance.
Godwin is passionate about customer service and improving ‘the way we work' by adding value to our residents and consumers, with many examples in his career where he has revamped finance systems and processes, and data flow to finance from all other areas. He has led large teams throughout his career and was a finalist in Westpac's Finance Leader of the Year. Godwin has a strong desire to share knowledge and help people grow, as well as continuing his own learning journey, not only creating better processes and systems, but also building strong teams.
Alongside Godwin's work, he has a love for gardening, travel, bush walking, cooking, weight training, and boxing. Each of these activities are made even better now because he can do many of these things with his eldest son. Godwin also volunteers with his wife at their local church, and is heavily involved in his children's sporting, robotic, and other extra-curricular activities.
Job Titles:
- National HomeServe Manager
Job Titles:
- Case Manager
- Care Partner QLD - Brisbane & Gold Coast
Nicole brings over 15 years of experience in the retirement living and home care industry to her role. She is known for her down-to-earth and approachable personality, making her clients feel comfortable and at ease. Nicole's cheerful disposition allows her to bring positivity and light to difficult situations, and she remains calm in the face of chaos, ensuring that her clients receive the care they need.
As a Case Manager, Nicole is passionate about helping her residents maintain their independence and enjoy a high quality of life. She develops individualized care plans, schedules care worker appointments, and conducts annual reviews to ensure that her clients receive the best possible care and support. Her excellent communication skills allow her to work closely with her clients and their families, making sure that everyone is on the same page and that the clients' needs are met.
Outside of work, Nicole enjoys spending time with her family, especially going on beach holidays with them. She also enjoys taking her dog for walks and appreciates the simple things in life. Nicole's ability to find joy in the little things and her dedication to her clients make her an invaluable member of the Baldwin Living HomeServe team.
Job Titles:
- Chief Executive Officer
- Executive Director
- Business Leader
Paul is a highly experienced business leader with a distinguished career spanning 40 years in various forms of resident and guest accommodation and care. His career began in Hospitality, where he worked as General Manager for 4 & 5-star hotels and resorts both nationally and internationally. Paul's innovative thought leadership led to his appointment as Chairman of the Australian Hotels Association NSW.
He then ventured into the Retirement Living sector and led the growth of a group from an initial base of five villages in NSW to over 30 villages across five states. This rapid growth culminated in the group's acquisition by a major national property corporation.
In 2011, Paul joined Baldwin Living, where he continues to commit his leadership, systems, and networking skills. This has enabled the business portfolio to more than double in size in just over 10 years. Paul finds the retirement living sector to be rewarding, as residents impart their life lessons and wisdom through their stories. He enjoys engaging with residents to understand their needs and working collaboratively with the residents and his team to find solutions.
Beyond his work as CEO, Paul is a strong advocate for constructive engagement between residents and operators. He has chaired the Property Council of Australia's NSW Retirement Living Council and served as a Committee member for Leading Aged Services Australia. He is also closely involved with the NSW Residents Association.
In his leisure time, Paul enjoys outdoor activities such as cycling, surfing, and gardening. For 12 years, he was also a long-time volunteer of North Curl Curl Surf Lifesaving Club providing support as a lifesaver and water safety leader for Nippers.
Paul's diverse range of skills and experiences make him an invaluable asset to the business, and his commitment to improving the lives of residents is a testament to his character.
Job Titles:
- Care Partner TAS / VIC - Hobart, Melbourne & Geelong
Sharon brings a wealth of clinical experience to the HomeServe team, having served over 40 years in the aged care, community care, and home care services industry following her nursing training.
With her deep clinical understanding, Sharon is dedicated to ensuring that her clients can continue to live independently and safely at home, with the support they need. She enjoys the challenges that each day brings and finds great satisfaction in putting a smile on people's faces. Sharon works closely with her clients and their families, developing individualised care plans and providing comprehensive support to meet their needs.
In her spare time, Sharon enjoys spending time with her family, grandchildren, and friends. She is an avid walker and can often be found taking her 15-year-old Jack Russell, Billy, on daily walks around Hobart. Sharon's commitment to her clients, positive attitude, and love of life make her an asset to the HomeServe team.
Job Titles:
- Care Partner VIC - Melbourne & Southeast Melbourne
Sophie has a strong passion for engaging with seniors and empowering them to remain independent and connected to their community. She has experience across a broad range of person-centred sectors, including teaching and NDIS. In all her roles, she has demonstrated a strong commitment to providing high-quality care and support to those in need. Sophie has recently joined Baldwin Living as a Care Partner and is excited to continue making a positive impact on the lives of seniors.
Sophie has exceptional communication skills and is highly empathetic, which enables her to connect with seniors and understand their needs. She is a skilled problem-solver and has the ability to think on her feet when faced with challenging situations. Sophie is dedicated to providing person-centred care and always goes above and beyond to ensure her clients' well-being.
Sophie is passionate about living an active and healthy lifestyle. She enjoys running and hiking, getting outdoors and exploring nature. She believes that staying active is essential for maintaining good physical and mental health. Sophie is also family-oriented and loves spending time with her two adult daughters.