ALEXANDER RICHARDSON

Tech-savvy and dynamic professional with hands-on experience in delivering exceptional customer service... I have a stellar record of assisting and supporting new customer and user activation programs, internal communication, and progress tracking activities, while meeting overflow technical support and content conversion service needs. I rapidly adapt to new technologies with proficiency in SQL, Python, HTML, CSS, Command Line, Git. I also have 3 years expiernce working with Zendesk, Adyen, Datadog, and Airtable. Bilingual communicator (English and French) with excellent interpersonal skills. I continully look to foster and fortify productive relationships with key clients, staff members, and senior management... Deliver guidance and support to key customers by maintaining and expanding help documents and knowledge base. Collaborate with team members and serve as the point of contact to analyze and resolve issues related to payments (Adyen) and in-house shipping labels. Leverage..