ANN ARBOR WINDOW CLEANING SERVICE - Key Persons
We appreciate how Ashleigh, (from DeWitt, Michigan) handles the countless details that go into getting every client's statements done correctly. If you have a question about a bill, need a an invoice copy or would like to pay by credit card please contact Ashleigh at Billing@GLWC.biz and she will cheerfully, quickly and meticulously take care of the matter.
Job Titles:
- Commercial Service Coordinator
Barry takes care of our Commercial Window Cleaning Clients. He endeavors to make Window Cleaning Service one less thing facility managers and building owners have to worry about. Barry has been with Great Lakes Window Cleaning since 2003 and is very familiar with our the individual needs of our clients. He works to ensure our quality and customer services standards are top notch. He also has been known to fill in where ever needed and is one of our most requested window cleaning technicians.
When Bob Georgi joined Great Lakes Window Cleaning in the fall of 1991, although he (semi) retired in 2018 he still pops in from time to time to give us his valuable insights and look over what we've been up to. Back when he joined us he brought with him over 20 years of professional management and customer service experience. His depth of management experience has enabled us to raise our standards of service even higher.
Bob's previous experience includes Operations Manager of Great Lakes Wood and 19 years experience at every level in the family company the Lansing Butcher Shop. Bob brings with him the committed and caring spirit that comes from growing up in a family business which mirrors the culture and energy we endeavor to display to employees and customers.
Bob graduated MSU with a BA in Business in 1974. Bob is a loyal MSU football season ticket holder. Go Green!
Damon Atlee, (From Haslett, Michigan) started with us in 1988 as a Lansing area window cleaning technician. In a short time we began to appreciate Damon's attention to detail, his insight and his ability to adapt to the need of the moment and many other applications.
Today, Damon manages the day-to-day operations of Human Resources and the Finance department activities of payables, income statements and payroll. His high level of technical understanding of anything that is assigned to him and talent in processing details; plus his ability to prioritize and streamline plays a huge part in our ability to maintain safe, high quality, cutting edge service.
Job Titles:
- Storefront Service Coordinator
Kiefer takes care of our high-frequency customers such as retail stores, restaurants and high-profile areas of office buildings (we call it "route" work). He oversees the computer sequencing of our service routes - to provide cost efficient service to our clients, mentoring and training of our Route Technicians, along with quality control and customer service.
Job Titles:
- Residential Service Coordinator
- Retail Service Coordinator / Commercial
Lee takes care of a lot of our Residential Window Cleaning Customer Service . He also is a Window Cleaning Coach and Trainer focused on improving our window cleaners technical and customer service abilities. His attention to detail, technical skill and Customer Service also makes him one of our top reviewed window cleaning technicians! 10 years window cleaning experience in the United Kingdom and Traverse City, MI
Job Titles:
- High Rise Coordinator
- High Rise Service Coordinator
You have probably seen Lupe and his team hanging on the sides of the area's high-rise buildings. He coordinates extensively with our High-Rise Clients and Site Managers , he works diligently to ensure that our property owner's and window cleaning technicians risks are minimized; juggles our schedules, marshals our resources and equipment so that our high rise window cleaning service is provided in a cost efficient and safe manner; He's been with Great Lakes Window Cleaning since 1994 and has extensive training and experience in High-Rise Window Cleaning safety, techniques and equipment.
Steven Miller has been involved with the window cleaning industry for over 40 years and has experience in every aspect of the window cleaning industry. He started as a teenager cleaning store-front & restaurant windows and has worked to continually improve the quality of our service, standards, and safety.
Steven was one of the founders of the International Window Cleaning Association, which was formed in response to the need for a comprehensive and balanced safety standard for the window cleaning industry. This initiative has ultimately resulted in the development of the ANSI/IWCA I-14 Window Cleaning Safety Standard, as well as the United States first window cleaning certification program and various other safety training programs.