EII - Key Persons
Job Titles:
- Principal
- Software Architect
- PRINCIPLE SOFTWARE ARCHITECT
Aaron has been with Eii since 2006. He is responsible for the overall design of our software and the interfaces between the different software packages offered by Eii. Aaron has a BS in Computer Engineering from Purdue University and has a total of 6 years of experience as a Software Engineer at MailCode and Pitney Bowes. A native of Frankfort, Indiana, Aaron still resides there with his wife, Stacey.
Job Titles:
- INFORMATION TECHNOLOGY MANAGER
- Manager of Information Technology
Starting as a Customer Information Specialist for the Support Team back in 2008, Brandon has proven his knowledge of information systems and resources to be placed in the position as the IT Manager. Now going on 11+ years with the company, his role is not only the core infrastructure that keeps Eii innovative and functional but also to help search out new and exciting methods and technologies for the team.
Job Titles:
- Business Developer for the Sales Department
- BUSINESS DEVELOPMENT
Brian started with Eii in 2018 as a business developer for the sales department where he leads the business development for Eii's certified mail solution, Confirm Delivery. Brian received a bachelor's degree in business education from Ball State University and previously worked as a high school business teacher. A native of Cloverdale, IN, Brian now resides in Delphi, IN with his wife and two children.
Job Titles:
- APPLICATION ENGINEER
- Application Engineer & Customer Success Manager
Caitlin started working at Eii in 2019, bringing a cumulative of 5 years customer support experience to the team. As a Customer Success Manager, Caitlin ensures that customer needs are met, builds relationships with customers to encourage open communication, monitors key customer accounts to facilitate issue resolution. Additionally, Caitlin also works as an Applications Engineer at Eii where she coordinates with sales team to determine technical specifications for new prospect proposals, performs machine testing, and serves as an auxiliary engineer for key account projects. With a Bachelor of Science in Mechanical Engineering Technology from Purdue University completed in 2018, Caitlin is working towards her Bachelor's in Electrical Engineering Technology. Raised in Crowne Point Indiana, she now lives in Lafayette, IN with her husband Sam and their two cats, Simba and Poodah.
Job Titles:
- TECHNICAL WRITER
- Technical Writer for Customer Support
Charlotte started with Eii in 2018 as a writer and editor of technical documents for consumer consumption. Her job is to learn and explore the intricacies of Eii's products from its developers and then relay that information in an easy to understand format for the customer. Charlotte also possesses expertise with Adobe InDesign and is MailPro certified. Born in Palmyra, VA, Charlotte now lives in West Lafayette, IN.
Job Titles:
- Business Developer
- BUSINESS DEVELOPMENT
Clark has been with Eii since 2007 and currently handles sales and marketing. Clark graduated from Brown University with a bachelor's degree in political science and has expertise in the areas of Eii mailing and Logistics Solutions. Clark also has previous, notable experience with consulting, publishing, business writing, and advertising sales. Clark grew up in Lafayette, IN and now currently lives in West Lafayette, IN.
Dan has been with Eii since 2010, working previously as a Project Manager and a Product Manager. Currently, Dan serves as the Manager of the Customer Support team, offering his services as an USPS Expert, Product Manager for EZF, Agilis, Champ, and USPS Outgoing. Before his time at Eii, Dan worked for Pitney Bowes for 3 years and MailCode for 10. With a Bachelor of Science in Computer Science and Math from Purdue University, Dan combines his expertise in Business Analysis, Project Management, USPS, Agile, and Jira. After being raised in Frankfort Indiana, Dan now lives in Lafayette.
Job Titles:
- CHIEF OPERATING OFFICER
- Chief Operating Officer of Engineering Innovation Inc
Don Caddy is the Chief Operating Officer of Engineering Innovation Inc. Don has more than thirty years of experience in the mailing industry and is the driving force behind Engineering Innovation's product planning and development. Prior to helping start EII Don had a range of roles in the industry including Engineering Management, Product Development, and International Business Development.
Job Titles:
- CUSTOMER / SUPPORT / TECHNICIAN
Edward has been with Eii since 2017 and is currently a customer support technician. He assists customers and helps troubleshoot issues with machines. Edward has extensive skills with technologies like MailPro fundamentals, MailPro Advanced, Putty, Teamviewer, VNC and VM ware. Raised in West Lafayette, IN, Edward is now raising a family with five children there.
Job Titles:
- ASSISTANT MANAGER
- Assistant Manager of Customer Support
Emily began her career at Eii in 2017, providing customer support, and she is now the sales administrator as well. Emily deals with Sales and Customer support for incoming purchases. She's currently enrolled at Ivy Tech and is proudly certified in First Aid and CPR. Emily lives in Lafayette, IN, where she was raised.
Job Titles:
- CUSTOMER SERVICE
- Customer Service & Sales Representative
Hayley began working at Eii in 2020. She provides customer support alongside working as a sales representative. Hayley is currently obtaining her bachelor's degree in HR Management. Currently, Hayley resides in Darlington Indiana, where she grew up, with her children, Kinzie, Marshall, and Kyler.
Job Titles:
- Product Support Specialist
Isaac started at Eii in July 2013. He manages UPS-MI products including annual preventive maintenance, updates of software and hardware, and new feature requests. Isaac has a BS in Software Engineering and an Associate's Degree in Aerospace Electronics from the Community College of the Air Force. He has 7.5 years in the USAF as an aircraft mechanic, Intel QA, call center, and IT. His expertise covers UPS-MI Desk, KACE, DHL SW, SPA, and Parcels machine. Raised in Indianapolis, IN, Isaac currently lives in West Lafayette, IN with his wife, Jeanine; son Braiden; and his daughter, Breana.
Job Titles:
- PRODUCT / SUPPORT SPECIALIST
Job Titles:
- CUSTOMER / SUPPORT / TECHNICIAN
James began at Eii in 2018. He provides phone and remote computer support for customers with issues and questions related to Eii products. He majored in Graphic Design at Baker Business College. His job experience includes 10 years of technical service doing testing, maintenance, and troubleshooting for field equipment; 5 years of Automation Machine Operation and Quality; and 2 years as a Customer Field Support Technician. James' expertise includes technical service and support, Quality and Testing, Troubleshooting Field Equipment, Google Technical Support Fundamentals, Google Networking from Coursera. Originally from Homer, MI, James now lives in Morocco, IN with his wife, Angela; son, Jaron; and daughter, Hannah.
Job Titles:
- CUSTOMER SERVICE REPRESENTATIVE
Kelly began working with Eii in 2016 where she provides customer support for ConfirmDelivery.com, Mail Tracking, Database Processing, Order Entry. Kelly studied Business Management at Ivy Tech Community College in Indianapolis, IN and accounting at Danville Area Community College in Danville, IL. Her work experience began with ConfirmDelivery.com. She previously owned and operated a Monument Company here in Lafayette and helped her family design monuments. She went to school in New York to learn how to design Monuments and received a Certificate from Monu-Cad. Kelly is a native of Crawfordsville, IN but now lives in Dayton, IN. She has a daughter named Tiara, a daughter-in-law named CJ, and a son named Taylor. Kelly also has 3 grandchildren: Braylin, Gavin, and Emma.
Job Titles:
- Manager of Marketing & Design
- MARKETING & DESIGN MANAGER
Lora joined Eii in 2013. After several years of fulfilling the role of Graphics Coordinator she is now Engineering Innovation's Marketing and Design Manager. Lora graduated from Indiana State University with a Bachelor of Science in Studio Art/Graphic Design and a minor in Art History. Prior to working for Eii, she gained over 10 years of experience in the newspaper/advertising industry. Lora is well versed in the Adobe Creative Suite, with expertise in Illustrator, Photoshop and InDesign. That experience helps her with her responsibilities, including creating graphics for advertising and trade shows, planning and implementing marketing strategies, and maintaining the Eii brand.
Matt began with Eii in 2013 where he is responsible for Accounting and Human Resources. He got a BS in finance from Ball State University and has 23 years of experience in Accounting and Business Management with not-for-profits and agriculture. Matt was raised in Monticello, IN and currently lives in Brookston, IN. He's married to Amy and has 7 children: Noah, Liz, Lydia, Isaac, Maria, Rebekah, and Kaite.
Job Titles:
- CUSTOMER / SUPPORT / TECHNICIAN
- Customer Support Representative
Michael Dalton started with Eii in 2020 as a Customer Support Representative on our Support team. He currently manages installation and scheduling for Chameleon install projects alongside performing customer support assistance. In the past, Michael has been involved in supervising within the mechanical industry. Michael was raised in Dayton Indiana, and he now lives in Crawfordsville.
Job Titles:
- CUSTOMER SUPPORT / TECHNICIAN & PRODUCT SPECIALIST
- Customer Support Technician, Product Specialist, Technical Writer
Sarah started at Eii in 2014. She resolves machine issues, trains customers and new technicians, and maintains knowledgebase articles. Sarah studied Nursing at Vincennes University and Architecture at Ball State University. Her work experience includes 7 years as a Library Assistant and 8 years as a Construction Mechanic for the US Navy. Raised in Bloomfield, IN, Sarah now lives in Battle Ground, IN and has a daughter named Mackenzie.
Job Titles:
- SOFTWARE ENGINEERING MANAGER
Vanessa started at Eii in 2016. She is a Code Monkey handler and Director of "making it rain." She gets stuff done. Vanessa's your Sherpa into the chasmic netherworld that is the Software Department. As teacher and student, she leads by example and follows when required. In her own words: "I am humbled by my own arrogance. Integrity is at the heart of everything I do." Vanessa also manages the Software Department from QA to Maintenance. Her team includes QA, UX, Embedded Systems, and full-stack Software Development. She helps guide the developers toward best practices and sets the foundation for continuous integration. One word of advice she has for her developers and others in the career field is to make learning a priority and never get comfortable. In an industry that changes every 6 months, comfort is for legacy not legends. Vanessa attended Indiana State University. She started working in tech when she was 16 years old, building computers for her family's IT business. She took a break to join the Air Force as an Avionics Specialist where she specialized in electronics and communication/navigation systems. She's worked in some area of tech from hardware to IT to development for nearly 26 years now. Her first development job right out of college was with Hewlett-Packard, and she also worked for Purdue as a Web Application Developer before coming to Eii. Raised in Terre Haute, IN, Vanessa now lives in Carmel, IN with her husband, Siddharth; her daughter, Sierra; and her son, David.