MARLOWE FIRE & SECURITY LIMITED - Key Persons
Job Titles:
- National Accounts Director
Since joining in 2001, Anna has gained extensive experience within the company, allowing her to understand our customers' needs and continue to develop relationships with our national account partners.
Over the past few months, Annemarie has gone above and beyond in promoting Employee Engagement throughout the business.
Working closely with our Marketing Team and Charity & Social Committee, Annemarie has supported in arranging various events and initiatives including; National Customer Service Week initiatives and our very own Christmas Carol Service.
Annemarie has been with the business for over 15 years and in that time has fulfilled a number of critical operational roles.
In her current role, Annemarie is responsible for the accuracy and efficiencies of our service billing function, ensuring invoices are produced in accordance with our customer's contracts and submitted in the format that they require.
Job Titles:
- Commercial Sales Director
Barry is crucial to the generation of new sales opportunities and the development of existing relationships with our partners. He joined the Company in 2001 and became Regional Sales Manager in 2009.
Ben has been instrumental in supporting our back office and engineering team with the development and implementation of our new working at height policy. Ben has supported in some crucial customer meetings with one of our major national customers demonstrating the improved process to them. The customer has been extremely complimentary of Ben and his ongoing input surrounding this new policy.
Without Ben's continued support and dedication, we would have not been able to progress to levels we have done.
Ben has been a great ambassador for Marlowe customer service this month.
One of our customers, One Stop Stores, has been the subject of targeted break in's this month. Whilst working in Birmingham, on his own initiative Ben drove past a One Stop store which had been the victim of a break in and assisted the Police and Store Manager by resetting the systems and re-securing the building.
With over 30 years' experience in his field, Charlie is responsible for managing the day to day operation of our Category II NSI Gold Standard BS5979 accredited Alarm and Video Receiving Centre. Operating 24/7, Marlowe Connect continually monitors all alarm signals and reacts in the event of an activation, contacting the Emergency Services and nominated Keyholders.
Chris has been singled out for praise by a large customer for his diligence in correcting long standing faults on their fire alarm systems left by the original installers on key sites.
Job Titles:
- DIVISIONAL HEAD of MARKETING
Job Titles:
- NATIONAL ACCOUNTS DIRECTOR
Cliff joined the company in 2018 bringing over 30 years' experience in the fire and security industry. His knowledge and experience allows him to understand our customers' needs and develop relationships with our national account partners.
Craig Craddock, Operations Manager at Marlowe Kitchen Fire Suppression has been leading from the front throughout the pandemic.
Responsible for the installation and service of Ansul and Kitchensafe fire suppression systems, Craig leads over 22 engineers.
Despite all the lockdowns, tier structure and reopening and closing of sites, which has affected the workload to a huge degree, Craig has managed and motivated the team and has achieved excellent results month on month.
He has also championed the Mental Health and Wellbeing Policy and has been on hand for his team to help and support them through this difficult time.
Over recent months Dan has worked tirelessly to secure and mobilise a large number of prestigious national maintenance contracts.
Working with our Business Development, Account Management and wider Senior Leadership Team, Dan has generated innovative proposals that demonstrate the value added solution we as a business offer all our customers.
Understanding the link between Sales and Operational Delivery, Dan has formalised our mobilisation process, bringing together Team Members from across the business, insisting upon the ‘One Team' ethos that is so crucial to our current and future success.
Job Titles:
- JUNIOR SYSTEMS INTEGRATION SPECIALIST
Throughout the month, Dan has taken a lead role in the mobilisation of many National Account contracts. To support these mobilisations, Dan has constructed reports to facilitate the ongoing management of these accounts, working with the Finance Team and the relevant Account Managers to ensure the process runs smoothly and efficiently.
Dan always goes above and beyond, maintains a very positive attitude and is always accommodating to team members' requests.
Job Titles:
- Member of the PFX Team
- Lead Engineer
Job Titles:
- Member of the PFX Team
- PFX Operations Manager
Responsible for the design and delivery of complex fire and security systems, David has almost 30 years of industry experience. He joined the Company in 1999, taking his current role of Systems Director in 2015.
Job Titles:
- SENIOR SALES ADMINISTRATOR
Over the past 12 months, Dawn has established and developed an efficient Sales Administration function across Marlowe Fire & Security.
Working closely with Paul Mather, Divisional Sales Director, Dawn has successfully implemented new, accurate and innovative sales order processes which has provided the business a much higher level of accuracy in order intake forecasting and the smooth on-boarding of our customers.
A true team player, Dawn consistently provides the highest levels of service for both her internal and external customers, going above and beyond at all times.
We are delighted to announce that the winner of the October 2022 Employee of the Month is Emma Redshaw, HR Projects Manager.
Emma joined the HR team in March 2021 as the Project lead for Natural HR; Emma worked tirelessly to roll out this integral HR Information system throughout 2021 and continues to deliver additional services to grow and develop the platform and improving the use of Natural HR. Our goal was to deliver a centralised safe storage platform of all personnel data within the group, giving the HR function more credibly in its reporting and delivers a self-service platform.
In the three and a half years since Garreth joined the finance team at Marlowe Fire & Security, he has quickly established himself as an indispensable member of the team. He has become the first port of call for many staff members across the whole business for any finance queries, and goes out of his way to resolve their issues.
In particular, this month, he spent many hours of his own time resolving an issue whilst working tirelessly on the annual budgets during an extremely busy period. He has recently taken over the management of the purchase ledger team and has proved himself a worthy and well-respected manager. He is well-liked and appreciated by everyone who comes into contact with him, and this award is very much deserved.
Job Titles:
- Member of the PFX Team
- Lead Engineer
This month's Employee of the Month goes to the Portable Fire Extinguisher (PFX) Team for working diligently to deliver outstanding results throughout February and March. A special thanks goes to David Coles, Darren Bird and Gary Kitchen who have successfully worked together within the new management structure following the integration of FSE Fire & Security.
We would like to thank the Team for their efforts and commitment in delivering a high level of service to our customers.
Job Titles:
- SOURCING & LOGISTICS MANAGER
Over the past 2 months Ged gone above and beyond in supporting our Division in successfully responding to the COVID-19 Pandemic.
Ged has worked tirelessly to renegotiate critical sourcing contracts to ensure the continuation of our supply chain and management of costs during this difficult period, ensuring we maintain critical stocks of necessary equipment to facilitate our customers' systems requirements.
An early advocate of preventative measures, Ged has been responsible for sourcing and distributing vital PPE and sanitation equipment to our national operational teams.
PPE is required in order to enable the continuation of our Key Services to our Critical Sector customers, enabling us to protect our people, our customers and their properties from not only the threat of the virus but also the fire life safety and security risks our business was established to combat.
Job Titles:
- Operations Director Government & Defence Sector
Graham established our Defence & Government Services Business Unit which maintains the unique qualifications and clearances required to deliver fire life safety and security services to the most secure and critical sites within the UK.
Job Titles:
- FINANCIAL REPORTING & MANAGEMENT ACCOUNTANT
Helen has been pivotal in supporting the Senior Management Teams from across the Division in the development and fine-tuning of our 2020/2021 Budget.
Job Titles:
- IT OPERATIONS MANAGER
- Member of the Marlstones Review Team
Since joining the business in February 2020, James Turner, IT Operations Manager for Marlowe Fire & Security Group, has proven himself an excellent addition to our centralised IT function.
James has led many integral projects including an IT upgrade for one of the brands in the group and the roll out of homeworking devices for users across the Division in response to the Covid-19 Pandemic.
In addition, James is a valuable member of the Marlstones Review Team and has helped turn a number of suggestions into procedures which are already resolving issues expressed by a wide range of Team Members, making everyones' lives easier.
The support James provides is excellent and nothing is too much trouble. He resolves issues quickly, efficiently and with a smile on his face.
Jennifer is a chartered FCIPD qualified HR Director with over 15 years strategic
Previously part of our Scheduling Team, Holly joined the HR Team as a Screening Administrator in Summer 2022, where she obtained the challenging task of preparing screening for our October NSI audit.
Job Titles:
- Learning & Development Coordinator
Over the last 12 months Katie has worked tirelessly to bring training administration up to date and to modernise the systems and processes we use. She has revolutionised the way training is managed and has forged strong relationships with external suppliers and internal stakeholders.
She has led on the administration of the significant number of customer training portals and provided a huge amount of support on a major national contract through Simple Compliance.
Training records and support on mandatory site training is in its strongest position to date and Katie has created a robust set of processes and procedures which form the foundation from which to build training provision across the company and the wider group. Her contribution to the business has been invaluable and continues to elicit praise from all echelons.
During this unprecedented time, Laura worked tirelessly, supported by a small but highly motivated and committed team, to balance the Division's daily HR demands with the Government's ever changing guidance on the application of the Coronavirus Job Retention Scheme.
Luke received this accolade in light of the consistent hard work and high levels of service that he has provided to our customers.
Since joining Marlowe Fire & Security Mark has consistently gone above and beyond to ensure the robustness of our critical IT Network Infrastructure.
Mark has recently spearheaded the improvement and development of our integrated Alarm & Video Receiving Centre ensuring the continued delivery of services to our customers.
Always available, helpful and informative, Mark is an important asset to the Team.
Over the past 8 months, Mark Rimmer has been key to the Marlowe Fire & Security Group Innovation Suite development at our new premises, Project Managing the installation of our world class fire life safety and security systems while fulfilling his day to day role.
Managing a Team of Engineers, Mark has coordinated their efforts and supported in the design (developed by Jason Gray, Regional Account Manager) to produce a show case, integrated system, combining the latest fire life safety and security technologies.
Through his dedication and perseverance, Matthew has recently progressed from a Prospect Engineer to Service Engineer. Along with his step up to Service Engineer level, Matthew has helped to complete some outstanding service work on one of our valuable contracts.
Matthew has been highly praised by the East Midlands Service Team, and is a dedicated member of the Service Team. His great work has not gone unnoticed!
Megan's role consists of receiving goods from our supplier deliveries which includes over 300 orders per week. Megan is also part of the team in dispatching over 700 orders each week to our Engineer Teams whilst also receiving over 35 requests per day from operations regarding job queries in relation to picking/dispatching urgent orders.
Coupled with this, Megan also manages our ongoing mapping of the warehouse locations on new and existing stocked lines to ensure that we have an efficient layout to keep our productivity levels high.
Megan continuously supports our Operations Teams and Install Department each day and embraces the challenges whilst also being result oriented and having the right attitude and flexibility, which is key to our customer service and our Operations Teams.
Since joining in 2007 as a Graduate, Michael has supported various areas with a focus on business development through professional procurement practices. Recently, his remit has grown to incorporate overall responsibility for marketing and contractual governance.
With a proven history of working in Senior Leadership roles for several large international businesses, Mike joined in 2019. Responsible for the performance of our large fleet of multi-skilled Service Engineers, he is passionate about our service delivery.
Job Titles:
- KITCHEN FIRE SUPPRESSION DIRECTOR
Following the migration of Flamefast Fire Systems Limited to become a subsidiary of Marlowe Fire & Security Limited, Nigel joins as Kitchen Fire Suppression Director. After 12+ years at Flamefast Nigel will continue the exciting growth of the new brand Marlowe Kitchen Fire Suppression, development and implemention of new products and key supplier partnerships.
Job Titles:
- Senior Systems Design Estimator
We are delighted to announce that the winner of the September 2022 Employee of the Month is Paul Buttery, Senior Systems Design Estimator.
Paul is proving himself to be an integral part of the Midlands Engineering Team. Following a recent audit carried out by the Compliance Team, Paul achieved 2 x A's on both his fire and intruder audit with no prompting and was absolutely textbook on both systems.
In addition, Paul's van was spotless both inside and out and his personal presentation was faultless.
Paul has also received many plaudits from around the business from both National Account Managers and Administrators for his attention to detail on both his paperwork and presentation with customers.
Job Titles:
- Managing Director
- Divisional Sales Director, Dawn
Previously responsible for the Division's Business Development Strategy and Account Management governance processes, Paul recently moved into the role of Managing Director where he applies his industry knowledge and experience to deliver results.
Paul directs the install and project teams, delivering complex Fire & Security solutions to our customer base. Having joined Marlowe Fire & Security in 2004, he began his current role of Projects Director in 2014.
Peter has extensive experience in providing high level IT solutions to the security and monitoring industry, having previously worked for several international organisations where he provided Technical Management for over 10 years. Peter sits on numerous British and European industry steering committees and enjoys huge experience in designing and delivering IT and Connected Service solutions to our customers.
Rob is a financially competent and commercially astute entrepreneur, business manager and strategic leader. Since joining in 2017, Rob has implemented measured business transformation processes reflected in the organisation's demonstrable success in business growth and P & L delivery.
This month's Employee of the Month goes to Robbie for the successful completion of the office relocation.
Without the support, hard work and extra hours Robbie put in to the project, it would not have been possible to reach the goals that we set out to achieve for the project.
From the initial sourcing of available properties in the area through to the planning phase, interior design, management of the whole refurbishment process through to handover, the innovation and attention to detail Robbie brought to the project has been exemplary.
The dedication, diligence and patience that he has displayed over the past 10 months have helped us to achieve the very high standard and quality of premises that we visualised in the building plans.
Job Titles:
- Project Commissioning Engineer
Shaun has been commended for his support with the unique project delivery for numerous critical customers and great work ethic/attitude.
Shaun receives constant praise from customers and his colleagues describe him as a breath of fresh air to work.
Bringing with him over a decade of experience in senior financial positions, Simon is well equipped in his role of advising the Board of Directors with regards to business growth. He joined the Company as Finance Director in 2018.
Stephen established our DRS or "Defect Reporting System" which is the mechanism we use for our engineers to report faults, failings and deficiencies on the systems we support. The DRS Team and the bespoke systems we have developed around it have revolutionised our remedial quotation and minor work processes, enabling us to provide quick, efficient and accurate quotations to our customers, linked to our customer's bespoke Customer Price Groups.
In addition, Stephen has worked diligently to develop an online database of technical updates, operating manuals, firmware updates and system configuration files. Christened, ‘Mar-Tec' the Sharepoint platform has been seamlessly integrated to our newly launched Blink Employee Communication platform.
Stephen has spearheaded the utilisation of the Sharepoint platform and has provided guidance and support in the development of our Division wide Bid Library. Currently, Stephen is well underway with the construction of our Key Account Management Instruction tool which provides a centralised and easily accessible repository of all Key Account Customer instructions for Service, Billing, Credit Control and Account Management.
Working tirelessly over very long days, nights and weekends, often dropping their own personal/family commitments, the team went above and beyond, working together to ensure the continued protection of one of our largest student housing customers which has over 70 halls of residence with 30,000 bedrooms.
The fire alarm system on this particular customer site protects over 600 students, day and night, and we would like to thank all Team Members involved for their efforts and commitment to deliver a high level of service to ensure their continued safety.