FORD - Key Persons
With four years of dedicated service as a service advisor at Tom Wood Ford and a decade of experience in the automotive industry, Chad Songer brings a wealth of expertise to his role. A graduate of James Campbell High School in Ewa Beach, Hawaii, he furthered his education at North Central Technical College, earning an Associate's Degree in Automotive Technology. Chad's work philosophy centers on providing customers with a personalized and welcoming experience, attentive to their unique needs and delivering effective solutions. Beyond the dealership, he relishes quality time with family, indulges in sports and outdoor activities such as disc golf and soccer, and is an avid enthusiast of NASCAR and Indy Car racing. Ford holds a special place in Chad's heart, having kick-started his career at a Ford dealership in Wisconsin.
Chaley McCann recently joined the Tom Wood Ford team as a service advisor, and her guiding principle is to provide customers with the same exceptional treatment she would expect herself. Outside of work, Chaley enjoys solving puzzles, playing card games, and taking leisurely walks with her dogs. It's no surprise that her preferred Ford model is the Mustang, as she proudly owns one herself.
Job Titles:
- Service Advisor
- Service Advisor at Tom Wood
Christopher (Chris) Redman is a Service Advisor at Tom Wood Ford, having joined the team in 2021 and entering the automotive industry in the same year. He adopts a philosophy centered on treating others as he would like to be treated. With a background in Architectural Engineering Technology from ITT Tech, he emphasizes active listening and finding common ground to build trust and rapport while guiding customers through the service process. In his free time, Christopher enjoys billiards, boating, and quality family time with his wife, children, and grandchildren. He's an enthusiast of the classic Mustang, known for its timeless appeal to sports car fans and the variety of models available, including those from aftermarket builders like Roush and Saleen.
Job Titles:
- Service Advisor
- Service Advisor at Tom Wood
Collin Kleckner is a Service Advisor at Tom Wood Ford. He has been a part of the team since 2020, but got his start in the automotive industry back in 2016. He pursued his education at Greenfield Central High School before continuing his education at IUPUI, and later transferring to Indiana University. Collin's customer-oriented philosophy is grounded in treating every customer as if they were family. He believes that delivering exceptional customer service fosters lifelong relationships and trust. During his free time, Collin enjoys taking walks, bike rides, spending quality time with his wife and daughter, and immersing himself in home improvement projects. He's recently switched to an F-150, trading in his Honda Accord, and he's fallen in love with it, making it his favorite of the Ford lineup.
Job Titles:
- Commercial Account Manager
- Sales Consultant
Greg Moore has served as the commercial account manager and as a sales consultant at Tom Wood Ford since 2015, embodying a commitment to integrity and ethical business practices. Greg brings authenticity to his work, prioritizing genuine connections over sales tactics. Beyond the dealership, he finds joy in motorcycle rides, quality time with loved ones, and relaxing. His top pick among Ford models is the Super Duty truck, admiring its versatility and strength.
Jami Phillippe has been in the automotive industry since 2013, but joined the Tom Wood Ford team earlier this year as a Service Advisor. She holds certifications in various automotive brands, including Kia, Hyundai, Honda, and of course, Ford. Jami's approach is to exhaust all options before informing a customer that a repair is not covered, recognizing the importance of empathy in retaining customers. Beyond her work, she's a dedicated single mother who cherishes spending time with her kids and has a passion for travel. Her favorite car model is the Ford Explorer, appreciated for its size, features, and comfortable ride.
Job Titles:
- Parts & Service Director
- Service Director at Tom Wood
Jeremy Forsyth is the current Parts and Service Director at Tom Wood Ford. He got his start in the automotive industry in 2003, then joined the Ford team in 2020. He's a graduate of the NCM General Management Executive Program and attended Knightstown High School. Jeremy's customer-centric philosophy revolves around simplicity - he prioritizes customers above all, actively listens to their needs, shows empathy for their situations, and goes the extra mile to resolve their issues. His goal is to create positive and memorable experiences that foster long-lasting trust and loyalty. During his free time, he dedicates himself to coaching youth sports, enjoys fishing, shooting, and spending time with his family. Jeremy's vehicle of choice is the Ford F350, appreciated for its sheer power and versatility, along with Ford's reputation for durability and reliability. He also loves the modern F350's advanced technology and comfort features, in addition to their appealing design and aesthetics.
Lexie Ervin, a fresh addition to the Tom Wood Ford family, started her journey in the automotive industry in 2018 and currently serves as a dedicated service advisor. Her guiding principle is to extend the same level of respect and courtesy to customers as she would expect herself, believing that they should be treated with honesty and transparency in all interactions. Outside of work, she takes delight in attending car shows and cherishing quality time with her son. Lexie's top pick among Ford models is the Mustang GT 5.0, renowned for its captivating aesthetics and exhilarating sound.
Matthew Gutierrez, who joined the Tom Wood Ford team in 2022 and now serves as the Quick Lane Manager, maintains a work philosophy centered on warm customer reception and consistently delivering impeccable service. Beyond his professional duties, he enjoys motorcycle rides and spending quality time with friends. Matthew's top pick among Ford models is the 5.0 GT Mustang, as he believes it boasts unparalleled aesthetics and a captivating engine roar that sets it apart from all other cars.
Michael Baldwin, currently serving as the finance manager at Tom Wood Ford. He has a tenure with the Ford team spanning back to 2007 and his industry journey started in 2004. His multifaceted career path has allowed him to excel as a service advisor and car salesperson, before ultimately leading him to finance. Michael's educational background includes graduation from Lebanon High School and continued studies at the University of Southern Indiana. His work philosophy centers on treating every customer like family, firmly believing that fostering lasting customer relationships is key. Beyond the dealership, Michael enjoys spending quality time with his wife and dogs, and indulging in hobbies such as golfing, fishing, and home improvement projects. Notably, his top pick among Ford models is the F-150, a testament to its lasting status as the leading truck for over 45 years.
Michael Mann is currently service as the inventory photographer for Tom Wood Ford. He joined the Ford team in 2013 and has been a valuable member since. He attended Greenfield Central High School and later graduated from Indiana State University with a degree in Radio/TV/Film. His philosophy at work is to take photos that he would want to see if he was the customer. Outside of work, Michael enjoys spending time with his girlfriend, watching movies, playing games and doing a variety of other activities to keep him busy. Of all of the Ford models, the Ford F-150 Lightning is his favorite. Michael favors F-150's in general and now the lack of emissions from the Lightning makes them even more appealing.
Job Titles:
- Parts Manager
- Manager at Tom Wood
Mike Turner, parts manager at Tom Wood Ford, started his automotive career in 2005 and joined the Tom Wood Ford team in 2014. With master certifications across various Ford specialties, Mike's commitment lies in delivering customers the right parts promptly and at a fair price. After graduating from Michigan City High School, he furthered his education and received an associate's degree in business from Indiana Wesleyan University. Beyond his professional role, Mike enjoys quality time with his family, engages in home improvement projects, travels, and unwinds by the lake. He holds a special affinity for the Ford GT, a historical emblem of Ford Motor Company's ingenuity and legacy.
Job Titles:
- Service Advisor
- Member of the Tom Wood
Sarah Rutheford, a valued member of the Tom Wood Ford team since 2020, currently holds the position of service advisor. Before venturing into the automotive realm, Sarah pursued her education with a medical focus at vocational school in Indianapolis and actively served as an EMT and firefighter. Her work philosophy revolves around treating every customer with the same care and consideration she would offer her own grandmother, emphasizing simplicity, respect, and efficiency. Outside of her professional commitments, she finds joy in engaging in DIY projects, exploring photography, and cherishing moments with her family. Her top choice in the Ford lineup is the Explorer ST, due to its spaciousness and the capability to provide fun experiences.
Job Titles:
- Sales Consultant
- Sales Consultant at Tom Wood
Yessie De Leon is a Sales Consultant at Tom Wood Ford. She joined the team in 2023, but has been in the automotive industry for five years. Yessie's philosophy is rooted in the golden rule, treating others as she'd like to be treated. She values honesty, transparency, and has a deep passion for helping others. In her free time, Yessie enjoys spending quality time with her daughter, hitting the gym, and playing with her puppy, Teddy. Her favorite car, the Ford Mustang, holds a special place in her heart for its classic appeal, captivating looks, exhilarating drive, and convertible features.