MOUNT GREEN - Key Persons
Job Titles:
- Property Services Manager
Job Titles:
- Architect
- Board Member ( Resident ) Board Member ( Resident ), Sits on the Resident Committee Group
Bio
Agnieszka is a qualified architect (Architects Registration Board) and in that role has experience working with the construction industry. She has long appreciated the value the social housing sector brings and along with being a Mount Green resident wanted to bring her insight and expertise to the Board and Development and Acquisitions Committee, when the opportunity arose.
Agnieszka is able and keen to influence decisions with the best interest of residents in mind and is delighted to be part of the Resident Committee Group. With that in mind, she plays an important part in linking the Resident Committee Group with the Board.
Bio
I work part time for the NHS as I am preparing for full retirement. I enjoy exploring new opportunities and like to contribute to my local community.
Bio
Becky is HR Director and qualified Occupational Psychologist who has led teams and businesses across the Retail, Construction and Technology Sectors for the last 15 years.
Always passionate and focused on the customer, Becky has orchestrated large scale organisational changes that adapt to commercial, regulatory and technological changes to create better products and services. Contributing to the broad Business decisions and plans, and delivering the people strategy to enable these plans, she is always the advocate of the people whose skills and drive deliver these plans, and who are also affected by them.
Becky is passionate about creating spaces that everyone in society can call home with a sense of pride, safety and security, and this has led her to support the Housing Sector. Her ‘out of sector' experiences and the parallels that can be drawn when navigating change and supporting people has brought her to Mount Green's Board.
Job Titles:
- Assistant Director of Digital Transformation
Bio
Ben joined Mount Green in April 2022 and has responsibility for Digital Transformation. Ben has predominantly worked in the social housing sector within IT and Digital roles. He brings experience of developing, managing and delivering technology projects, including digital transformation programmes across the last four years that improved staff and customer experiences through the enhancement of systems and software. Ben has always had a passion for social housing and believes strongly in delivering a great customer experience through the use of efficient and effective services and technologies.
Bill Flood - CEO, Managing Director
Job Titles:
- Chief Executive
- Managing Director
Bio
Bill joined Mount Green as the Chief Executive in December 2019. He was previously Managing Director of Wokingham Borough Council's local housing companies, which included Loddon Homes, a For-Profit Registered Provider (FPRP). Prior to this, Bill headed up Grainger plc's FPRP, where he led Grainger's first moves into affordable housing. His career has also included working for the Audit Commission's Housing Inspectorate. Working for the Audit Commission shaped much of Bill's thinking and belief about how social housing should operate. This, when combined with starting his career in housing as a Homelessness Officer back in 1991, drives much of his approach in leading Mount Green to provide the best homes and services possible for residents.
Bio
My name is Callum Broadman and I've been part of the RCG for approaching two years.
I've worked previously across the healthcare sector and held management positions. I've got two young children that keep me active.
I enjoy being a voice for the residents of Mount Green and being able to assist the Mount Green community. I like to have the opportunity to pass on queries raised by residents to the Mount Green board.
Job Titles:
- Assistant Director of Corporate Services
Bio
Clare joined Mount Green in June 2021 and is responsible for Mount Green's marketing and communications, people and culture and governance functions. Clare is a values-based leader with 24 years' experience supporting people across the public and third sectors. Prior to joining Mount Green, Clare was Director of Development and Innovation at a national social justice and harm reduction charity. She is a highly skilled strategist who heads up the Corporate Services team to achieve a clear brand and aligned resident experience, effective communications, and strong governance. Clare brings her passion for supporting and celebrating the talents and strengths of people and working to ensure everyone's experience is a great one within an inclusive workplace.
Job Titles:
- Assistant Director of Property Services
Job Titles:
- Chairman
- Member of the Board
Bio
David has worked in housing throughout his career and has experience from across the entire sector. This includes working for organisations in residential sales and lettings, local authority housing, housing associations and the ‘for-profit' registered provider sector. He is an accredited chartered surveyor, a member of the Royal Society of Chartered Surveyors (RICS), a member of the Chartered Institute of Housing (CIH) and experienced non-executive director.
As a champion of resident interests, he has worked throughout his career to involve residents in the development of operational services and governance. David is keen to ensure the Board's thinking reflects the communities Mount Green serve and puts residents' interests at the heart of all decisions the Board make.
Bio
My name is David Williams, though I prefer "Dave".
I've been with Mount Green for more than twelve years - some ten years as a keyworker at Graham House in Bookham, and now at Hawkridge, in Rudgwick, West Sussex. Hawkridge is an Independent Living Service.
I have multiple disabilities, which make everyday life difficult for me, and this is a key lens through which I view whether MG is truly meeting the needs of its tenants.
I am not as retired as I would like to be, and I continue to work in adult social care to keep the wolf from the door.
I joined the RCG in the hope that I could work with other like-minded people to drive improvement forward.
Bio
I have been a resident of Beecholme, Banstead for two years.
Job Titles:
- Retired As Chair of Our Board in 1995, After 33 Years of Service
Job Titles:
- Consultant
- Member of the Board
Bio
Greg works as a consultant, facilitator, and qualified executive coach. He has a post graduate qualification in psychology and psychotherapy and is a member of the European Mentoring and Coaching Council, and the British Psychological Society.
He has over 35 years' experience working in the social housing, property development and refurbishment sector and has worked in Chief Executive, Operations Director, and Housing Director positions. He is a member of the Chartered Institute of Housing and is an experienced non-executive director, having held positions as chair and vice chair. Greg has a particular interest in governance, organisational development, and resident engagement. He is currently a member of Stonewater's Governance and People Challenge & Assurance Panel and the Nominations & Remuneration Committee.
Job Titles:
- Customer Experience Coordinator
Job Titles:
- Assistant Director of Growth and Development
Bio
Holly joined Mount Green in September 2020 and has responsibility for new build developments and growth opportunities. Holly has over 11 years' experience working in housing. She is also a part of the Chartered Institute of Housing's (CIH) South East Board who strive to promote the professionalism of housing and facilitate networking opportunities in the region. Holly has been recognised as CIH's Rising Star in 2018 and is a named Housing Champion by Housing Today in 2022.
Bio
My name is Jacqui Diletti and I've been a tenant at Mount Green for almost two years now.
I'm familiar with the challenges that both housing staff and residents face due to having 17 years' experience in the housing sector in a management position.
I've felt very grateful to have a home with Mount Green and want to be a pragmatic member of the Committee while being a valued, clear-thinking voice for residents.
Job Titles:
- Property Services Administrator
Job Titles:
- Director of Business Operations
Bio
John has forty years' experience of business management in housing and construction in private, public and voluntary organisations with a specific interest in board strategy development and delivery. As leader of public procurement consortium LHC, John has worked with social landlords throughout Great Britain and continues to promote collaborative working in the built environment and community sectors to improve places for people.
Job Titles:
- Housing Services Coordinator
Bio
Juliana has over 25 years' experience working in the social housing sector, most recently as housing director for a large Midlands-based housing group. Previously, she worked for the London Boroughs of Southwark, Tower Hamlets and Greenwich.
She is a member of the European Structural Investments Funds Sub Committee and has also been Chair of the CIH West Midlands Board and a Trustee of HACT. Juliana is a non-executive director at Stonewater and chairs the Customer Experience Challenge and Assurance Panel. In her spare time, Juliana is helping to build a school in Ghana, in memory of her father.
Bio
Kel qualified as a solicitor in England and Wales and then as an attorney in the State of California. He worked in City of London private practice before heading up the Legal Departments of BUPA International and then Canada Life in the UK. He now sits as a Fee-paid Judge in several chambers of the First-tier Tribunal.
Kel brings strong legal credentials including experience of mergers and acquisitions as well as broad regulatory and governance experience which supports the work of the Audit and Risk Committee. Having grown up in a steel-making town in North Wales, he fully understands the importance of social housing.
Job Titles:
- Property Services Officer
Job Titles:
- Customer Experience Manager
Job Titles:
- Independent Living Support Officer
Job Titles:
- Customer Experience Coordinator
Job Titles:
- Repairs & Maintenance Surveyor
Bio
Martin qualified as a Chartered Surveyor (RICS) and worked in a range of public and private sector roles in construction, property management and property development industries. He was the Chief Executive of GLE Group, the London Local Authorities' regeneration, business investment and enterprise services group.
In his later career, Martin brought his commercial and management skills and his property, regeneration and business investment experience to the housing sector. He has held non-executive positions at Pocket Living Limited, Selwood Housing Society Limited, vice chair at Hexagon Housing Association and more recently Chair at Greenoak Housing Association. He is currently a non-executive director of Stonewater Housing Association, where he sits on the Risk and Assurance Committee.
Martin is passionate about achieving the best service delivery by combining a commercial ethos with the highest standards of public sector values. This is something he has championed in his career, and in his non-executive roles in Housing Associations.
Bio
My name is Natalie Tynan and I've been a resident with Mount Green for over 10 years. As well as being part of the Resident Committee Group, I'm also an Estate Representative for a block of flats in Reigate.
I'm a busy Mum to four children.
I decided to become a member of the Committee to help be a voice for every resident. I'd like to help improve services residents receive.
In the same year, Nick Ronald joined Mount Green as Chief Executive. On a handover tour with Brian and Elizabeth, Nick visited a small estate in the picturesque village of Shere. It was here that he learned that Handa Bay, Lord of the Manor of Shere, had proposed providing the land to Mount Green to develop affordable homes.
Job Titles:
- Chartered Accountant
- Finance Director
- the Interim Finance Director
Bio
Pedro joined Mount Green as the Interim Finance Director in October 2023. Pedro looks after the finance function and supports Bill and Jesse to ensure Mount Green has a strong financial base to deliver its services to residents.
Pedro is a qualified Chartered Accountant (ACA) with significant experience in social housing having worked as a finance stakeholder for a number of housing associations supplemented by experiences working in private sector organisations engaged in meeting housing need across different tenures.
Away from Mount Green Pedro spends his time walking his dog (a miniature schnauzer called Reggie) and following the ups and downs (mainly downs) of Mansfield Town FC.
Ray Soanes, who became a Mount Green resident in 1974, was asked to take the role of Chair of our Audit & Risk Committee in 2011, in recognition of her considerable contribution over the years. Ray was the first resident to join Mount Green's Board and went on to start the first Residents' Forum and become an active member of the Reigate Estate Residents' Association.
Job Titles:
- Customer Experience Coordinator
Job Titles:
- Voids & Allocations Officer
Job Titles:
- Assistant Director of Housing Services
Bio
Sarah Crabb joined Mount Green in March 2015 and is responsible for housing services, including customer experience, housing and tenancy management and the independent living support service. Sarah brings extensive experience across many of these areas having worked her way up within Mount Green - joining as a Neighbourhood Officer and then as an Independent Living Service Manager. Sarah is passionate about ensuring residents are at the heart of what we do and the decisions we make.
Job Titles:
- Independent Living Support Officer
Bio
My name is Sue Kings .I live at Hawkridge an independent living establishment and have been a tenant of Mount Green for the past year.
I have always had a keen interest in the development of services for older people having worked in the service of elder care for approximately 25 years. I am keen to use the skills developed in this area to assist in improving communication and understanding between the tenants and Mount Green.
Bio
Verena has spent her career in the social housing sector, leading on all aspects of frontline customer, housing and property services. Joining Selwood Housing in 2003, Verena has taken her technical background in business performance and change management into a leadership role and has held an executive position since 2014.
She is experienced in strategic business planning and is an experienced change architect, leading teams through strategic, cultural, regulatory, operational and technical change. Her experience also includes project management, large scale voluntary transfer, right to buy, development and regeneration and private consultancy.
Verena has lived experience, having grown up in social housing and brings a strong commitment to resident involvement, scrutiny and co-development. Verena is also Chair of a small charity, Trowbridge Futures.