ICSR - Key Persons

Job Titles:

• Operations Director
• Senior Leader

Benoit is an experienced senior leader with over 20 years' experience in management consulting, Lloyd's and London Market roles. He has a strong track record in delivering large transformation programmes covering a range of subjects that include digital, robotic automation, operating models, offshoring and service management. As part of those roles, Benoit has led, managed and coached high performing global operational teams, including oversight of Lloyd's operations across the EMEA region in the ‘Brexit' era. Benoit's previous roles have included Head of EMEA Operations (Lloyd's of London) and both Senior Transformation Manager and Senior Operations Manager for Continental Europe roles (QBE Insurance) as well as Senior Manager at a large management consultancy firm in the UK and France. In those roles, he has delivered projects that covered the business response to Brexit, the use of robotics in insurance, digital transformation and back office development, as well as working closely with colleagues in other teams to remediate poor risk management performances and deliver revised Target Operating Models. His specialist areas include: Digital Transformation Operating Models / Operational Efficiency Service Management Programme Management Strategy and Delivery Brexit / Lloyd's Europe Future at Lloyd's / Blueprint Two programme Benoit leads our Operations, Change, IT and Transformation function, working independently and alongside colleagues from our Compliance, Risk and HR functions. He is fluent in French and English.

Job Titles:

• Risk & Compliance Director

Claire has over 20 years' experience of working in the London Insurance market, the last 14 of which have been spent in Risk Management, developing and implementing frameworks for Amlin, Hardy and Tokio Marine HCC. Responsibilities included embedding and maturing all aspects of Enterprise Risk Management, including the ORSA process and associated reporting, stress and scenario testing and oversight of the production of the Internal Model validation report. She has been heavily involved in ensuring Solvency II Tests and Standards have been met for Company and Lloyd's market business and has worked closely with Board members to this end. Her experience includes managing the development and maintenance of the enterprise risk framework to a Solvency II equivalent standard, and working to PRA standards and deadlines on the production of multiple entity ORSA reports and the annual Internal Model Validation cycle. Claire has worked closely with Board members, both executive and non-executive and has experience participating in various Board Committees including those responsible for Risk, Cyber Risk, Climate Change, Data Protection and Operational Resilience. She has sat as a member on the IUA Climate Risk Committee and the ClimateWise Climate Change Committee. Claire leads our Risk and Compliance functions, personally advising clients on the more complex and strategic aspects of both disciplines as well as overseeing the work of our wider team of risk and compliance consultants and specialists across the business and Talent Pool.

Job Titles:

• Non - Executive Director
• Independent Non - Executive Chairman of Capita Managing Agency Ltd

Iain Bremner is a widely experienced Insurance professional. He has spent over 35 years' working in a range of board level positions and has undertaken multiple roles managing the governance responsibilities of various Lloyd's Managing Agencies, including as CEO and Managing Director. He has acted as an approved person in the UK and internationally and formed part of the CEO Advisory Board, supporting the Society of Lloyd's in developing its strategy for Brexit. He is FCCA qualified. His wide range of experience includes the areas of Compliance, Risk, Company Secretarial, Finance, Operations and Underwriting Portfolio management. He has a passion for helping nurture and develop the careers of the next generation of insurance professionals and participated in the Lloyd's Community Programme. Iain is also the Independent Non-Executive Chairman of Capita Managing Agency Ltd and a trustee of the charity, My Black Dog, which offers peer-to-peer support for people who are struggling with their mental health.

Job Titles:

• Director
• Compliance, Complaints and Corporate Governance Specialist Director

Kenneth Underhill has over 25 years in the London Insurance market and is the former General Counsel of Chubb European Group, then ACE. He was responsible for Legal, Compliance and Corporate Governance across the EMEA region. Prior to that Kenneth was a founding partner of the Commercial & Regulatory team at Reynolds Porter Chamberlain. He is the founding director of ICSR and alongside his own advisory work, manages our Talent Pool of consultants.<\/h4>\n Kenneth Underhill has over 25 years in the London Insurance market and is the former General Counsel of Chubb European Group, then ACE. He was responsible for Legal, Compliance and Corporate Governance across the EMEA region. Prior to that Kenneth was a founding partner of the Commercial & Regulatory team at Reynolds Porter Chamberlain. He is the founding director of ICSR and alongside his own advisory work, manages our Talent Pool of consultants. Born in Brisbane, Australia and educated at schools on the Gold Coast, Queensland and in Surrey, England, Kenneth has a law degree from the Queensland University of Technology and a Masters of Law from LSE, a part of London University. He was admitted to the roll as a solicitor in England and Wales in 1991 and in 1994 he moved in-house at Lowndes Lambert, as Assistant Group Solicitor covering a broad spectrum of issues and topics. After 6 years he left Heath Lambert as it had become and joined Reynolds Porter Chamberlain shortly after which he was made a partner and helped launch their Commercial and Regulatory practice. In 2007 he joined ACE European Group as the General Counsel, responsible for legal, company secretariat and compliance across the EMEA region. Kenneth has significant experience working for and advising regulated organisations on a broad range of compliance, risk and governance issues including: involvement in many regulatory disciplinary proceedings both at Lloyd's and for FCA and PRA regulated entities. numerous business reviews including skilled persons reviews and subsequent remediation exercises covering everything from business and distribution models to conduct risk, governance and culture. providing due diligence support on a significant number of acquisitions and advising on the consequential restructures. advising on a range of cross-border mergers and other corporate activity, including advising numerous UK and international firms on the implications of Brexit. supporting a variety of other corporate activity such as IPOs, joint ventures, business transfers and the development of businesses in new territories including assisting in the setting up of new business and distribution arrangements as well as making applications for regulatory authorisation. acting as a director of regulated entities trading in over 30 countries with a combined turnover totalling more than $5 billion. acting in approved capacities by the regulators in each country where approval was required including being an Approved Person for the 5th or 6th largest regulated insurance company in the UK. the development of a deep understanding of both UK and international corporate governance. creating, evolving and embedding governance, risk and compliance frameworks for all types and sizes of regulated entities in the insurance sector. development of the market standard binding authority wordings which are now used for almost all delegated underwriting in the Lloyd's market and worked with the market to develop the approach and regulatory requirements for the outsourcing and oversight of delegated underwriting. advising clients on all compliance and regulatory aspects of a wide range of thematic and other reviews instigated by the FCA, PRA and Lloyd's. undertaking Board Effectiveness reviews and advising boards on the appropriate governance structures and controls. providing compliance and governance training and mentoring to senior management function holders.

Job Titles:

• Senior HR Business Partner

Niki Underwood is a strategic commercial HR professional with significant experience in talent management, people management, learning and development, culture and recruitment. She has over 25 years' industry experience gained in a variety of roles across insurance firms, consultancy businesses and talent management. Niki is responsible assisting with the growth of ICSR, its' brand and culture and for the ongoing development our team and Talent Pool consultants who work with ICSR on a wide variety of projects for clients. Her role is to ensure that both employees and Talent Pool members are fully equipped to deliver their expertise in a style that is in keeping with the ICSR brand and culture and that they have all the necessary resource and support to do so.

Job Titles:

• Special Adviser, Market Reform

Peter joined ICSR in June 2022 to lead our work on organisational change arising from market reform. He has worked in senior roles across the broking and insurer markets for almost 30 years, including as an Executive Director at Aon and as Director of Operational Support (EMEA) for Chubb. He has led large teams responsible for delivering strategic and tactical change and the development of Target Operating Models. He has a demonstrable track record of delivering operational efficiencies alongside business growth.