CITY CIRCLE UK - Key Persons
Amanda handles enquiries from new and existing clients, liaising with them over the phone or via email to determine their requirements and help them with their journeys. This involves supplying and following up on quotations, as well as confirming any bookings within our system. She also manages a group of accounts, acting as a dedicated point of contact when these clients want to submit a new enquiry.
Job Titles:
- Assistant
- Operations Manager
Gavin assists with the planning, direction and coordination of day-to-day operations within the branch, handling logistics and supervising the team. His role covers a wide range of daily tasks, from making sure that our drivers are punctual, appropriately dressed and prepared for their journeys, through to checking vehicle defect checklists to make sure that each allocated coach is free of any issues. He also stays in constant communication with staff and clients to make sure that we are on top of our enquiries.
Job Titles:
- Senior Reservations Coordinator
Korreena is responsible for the day-to-day running of our reservations department, overseeing our team of reservations coordinators, assisting with bookings, checking itineraries and resolving any issues that may occur. She meets with new and existing clients throughout the year, either when they visit the branch, we visit their premises or at one of the major trade shows we attend. This gives her the chance to build a relationship with the client, get to know their business and to put a face to the name - something that is particularly important when our companies are working together on a regular basis. Korreena also assists the Managing Director with any client-related queries or requests.
Lynnette assists with our accounting processes, handling bank transactions, invoicing and expenses, as well as liaising with clients and suppliers to clarify accounting matters. Her role is extremely varied and her day-to-day routine changes throughout the month.
Mark is responsible for the maintenance and repair of our London fleet. He regularly inspects our coaches, reviews defect checklists and carries out specialised maintenance services such as vehicle diagnostics, brake testing and windscreen repair. As we offer these services to other coach companies, Mark is also responsible for working on their vehicles, allowing them to benefit from our state-of-the-art facilities and in-house engineering expertise. Mark is a highly motivated team player whose work ensures that our coaches are kept in top condition at all times.
Mike is responsible for the day-to-day running of our operations department, managing our drivers and vehicles, and ensuring that they maintain our high standards. He works closely with the reservations and engineering teams to ensure that we are fulfilling our customers' requirements and providing the level of service that they expect. He also oversees the allocation of work to our drivers, making sure that we do not exceed legal limits on driving hours, and that our operations are fully compliant with industry regulations.
Mike has more than 40 years' experience in the travel industry. After starting as a bus conductor at the age of 18, he became a driver and began driving coaches throughout the UK and Europe. In 1981 he moved into coach management where, other than a few stints as a truck driver, he has remained ever since, earning his national and international CPC qualifications in the process. Mike has successfully managed our operations since he joined the City Circle team in 1999. He is a member of the Institute of Transport Administration (IoTA).
Neil Pegg - Managing Director
Neil founded the company in 1999 with the intention of providing the best coaches, the best service, and the best support within the industry and this mindset still underpins our approach. He oversees the smooth operation of City Circle across our London and Edinburgh branches and takes responsibility for expanding the business, seeking out new opportunities and finding ways to further improve our services. Alongside his other responsibilities, Neil continues to work closely with new and existing clients, taking the time to understand their requirements so that he can provide the right coach hire solution.
Raj is responsible for our financial and management accounts, ensuring that the company's finances are in line with our budget, managing our liquidity and dealing with tax and external auditors. He enjoys looking after our financial reporting and keeping track of how we are progressing towards our targets; if needed, he will devise and implement suitable controls to keep us on track to meet our goals.
Job Titles:
- Engineering Administration Assistant
Susan assists with the running of our engineering department, taking care of invoicing, vehicle collection and any other administrative tasks that form part of day-to-day operations. Since joining the team in 2013, she has helped to increase the efficiency of the department, working with clients and suppliers so that engineers are free to focus on the fleet.
Tara has a wide-ranging role that includes several responsibilities beyond the payroll and HR duties referenced in her job title. As well as taking sole responsibility for these two key areas of the business, Tara handles procurement and pensions, plus she facilitates and manages our company health and safety policy. As a result, there is no such thing as a typical day in her position - everything is reactive and her time is structured around each day's developments. This arrangement suits Tara perfectly as she particularly appreciates the variety and autonomy within her role.