CAPCON - Key Persons
Job Titles:
- Operations Support Manager
, the Operations Support Manager at Capcon Limited, focuses on providing specialised training for hospitality businesses. Additionally, he plays a pivotal role in reviewing internal standards amongst the Audit team.With a wealth of experience, Adam excels in helping businesses achieve comprehensive control over their stock through accurate and real-time information, resulting in substantial cost reduction and enhanced operational control.
As part of the broader Capcon business Adam also assists clients in training their teams to enhance management skills, providing in-depth and independent customer insights for brand protection, conducting thorough audits and due diligence to assess and prioritise risks, and performign objective compliance reviews.
Adam's expertise as the Operations Support Manager lies in optimising stock management for clients, ensuring that they have the most up-to-date information to make informed decisions. His extensive experience and dedication to delivering results make him a valuable asset in helping businesses gain ultimate control over their stock, reduce costs, and increase operational efficiency.
Job Titles:
- Operations Support Manager
Manager at Capcon, brings 16 years of extensive experience in the hospitality industry. He has excelled in diverse environments, including late-night venues, countryside food-led establishments, and heart-of-the-community locations, earning him a strong reputation for adaptability and team motivation. Andrew's successful management extends across multiple cities, such as Leicester, Derby, Sheffield, Hastings, and Norwich.
In 2017, Andrew transitioned to the field of Audit at Capcon Ltd, leveraging his knowledge to assist clients in optimising operations and minimising losses. His exceptional interpersonal and communication skills led to his promotion as Senior Auditor in 2022. Andrew not only conducts audits but also manages client relationships ensuring satisfaction and fostering strong partnerships.
Recently, in April 2023, Andrew further advanced his career as he was promoted to Operations Support Manager at Capcon. In this role, he oversees process management and provides guidance to trainees, demonstrating his effective leadership and mentorship qualities.
Andrew's philanthropic endeavours are also noteworthy. In 2016, he completed a charity skydive, raising an impressive £6,500.
is a highly experienced and respected investigator with a remarkable career in the corporate world. His extensive portfolio includes working on numerous high-profile investigations for FTSE 100 companies and major international organisations. Ken's expertise has been instrumental in establishing two publicly listed companies, including the first fully listed Risk Management and Investigatory business in the UK. His cases cover a wide range of areas, such as theft, fraud, conspiracy, extortion, blackmail, kidnap and ransom, patent theft, parallel trading, computer hacking, bribery, and corruption.
As the Chairman of Capcon Limited and leading the Capcon Argen team, Ken spearheads a well-established private intelligence firm offering comprehensive intelligence, protection, and security services globally. With a specialisation in discreetly sourcing intelligence, Ken helps clients effectively manage risk, implement countermeasures, conduct due diligence, screen executives, and ensure compliance. His expertise in investigations and protection is invaluable in mitigating the impact of unexpected threats to business functions or transactions, making him a trusted advisor to companies and individuals worldwide.
Job Titles:
- Head of Operations & Development
Lee is an experienced professional in management roles in hospitality and financial services. He is the Head of Operations and Development at Capcon Limited, leading a team of 50 auditors nationwide. With expertise in business planning, operations management, project planning, and software development, Lee plays a pivotal role in driving the company's success.
Within the Capcon group, Lee specialises in compliance services for the hospitality and leisure sector through Capcon Realty. This includes real-time stock control, training programmes for management skills, customer insights for brand protection, and risk assessments. He also works with Capcon Argen, providing intelligence, protection, and security services to multinational corporations, assisting them in expanding geographically while mitigating risks.
Lee's career began in an IT Department and later moved to the hospitality industry as an induction and development coordinator, refining his team-building and operational management skills.
Outside of work, Lee contributes to his community and education sector as a Governor for Moat Hall Academy and a Trustee for Future Generation Trust overseeing five academies. He shapes policies, resource allocation, curriculum development, and performance evaluation.
With over 15 years of experience in the hotel and leisure industry, Marcus Jones brings invaluable expertise to his role as Managing Director of Capcon Ltd. Since joining the company in 1998, Marcus has leveraged his extensive knowledge of hotel operations to provide clients with valuable insights and solutions for their audit and due diligence challenges. He actively engages with senior operational management teams, delivering training and consultations to enhance business controls and provide an independent perspective on company risk to Audit Committees. Specialising in compliance-related services for the Hospitality & Leisure Sector, Marcus offers extensive expertise in areas such as stock controls, management skills training, brand protection through customer insights, and objective compliance reviews through audit and due diligence assessments. As part of the broader Capcon group, Marcus extends his capabilities to offer services in business intelligence, protection, business continuity, and high-level employment screening.
Job Titles:
- Head of Operations & Resource
Mike rapidly progressed to Duty Manager in an independent hotel early in his career before broadening his management experience in a multi-operation site with Everards Brewery in Leicester. He subsequently joined their internal audit team. His journey with Capcon started in 1990 as a Stock Auditor. He developed enthusiasm and expertise in the systemic approach to audit, integrating emerging Epos technologies, and harnessing the resultant explosion of data. He then spent many years working as Head of IT, developing and supporting Capcon's bespoke software. The synergy of practical experience and technical understanding is the bedrock that makes Capcon's reporting and control portfolio second to none.
As Head of Operations & Resource, Mike passionately believes that the collective expertise of our team is what makes Capcon the obvious choice when it comes to managing risk within any hospitality venture.
Recently relocated to South Wales, Mike has rekindled a love of playing tennis (badly). Besides watching his children develop into inspiring people, he lists his proudest achievement as becoming a qualified cellar manager with Eldridge Pope while still at university.
is a Support Consultant at Capcon Limited. As a key liaison between clients and auditors, he ensures that client needs are met and reflected in the auditor's work. Nick also provides professional and personal development support for auditors. In addition, he prospectively sells Capcon's services and facilitates smooth transitions for regular contracts by creating and initialising accounts. Nick offers technical support, stocktake analysis, and training sessions for both new and existing clients.
With over 30 years of experience in the hospitality industry, Nick is a seasoned sales professional. He has successfully managed restaurants and hotels, including his own restaurant business, and has excelled as a sales representative for a large online food ordering company. Nick's conscientious and achievement-oriented approach, coupled with strong communication skills, allows him to build productive relationships and consistently exceed expectations. He adapts to changing circumstances, ensuring a positive working environment. Nick's extensive experience and professional achievements, including awards and certifications, make him a valuable asset in sales and hospitality, known for exceptional customer service and outstanding results.
is a seasoned professional with extensive experience in pub management and stock auditing, driven by a strong passion for the hospitality industry. With a background that began during his time at Bath Spa University, Steve quickly developed a deep understanding of the trade. His transition into pub management after completing his Graphic Design degree saw him excel in overseeing operations and ensuring exceptional service delivery. Steve's expertise extends to diverse hospitality environments, having managed pubs across the Midlands, optimising business performance through his wealth of knowledge.