AUSTIN - Key Persons
Job Titles:
- Funeral Administration Manager
Amanda McArthur joined the business in May 2023 and is responsible for the management of the funeral arrangement team. Specializing in people management and process/systems improvement, Amanda enjoys building high performing teams, with a focus on delivering a uniquely personal and professional service for our clients.
Job Titles:
- Crematorium Groundsman
- Member of the Grounds Department at Harwood Park Crematorium
Arlen is member of the grounds department at Harwood Park Crematorium. His previous employment saw him undertake the care of gardens and sports pitches, providing him with invaluable knowledge and experience that he has brought to his employment at Harwood Park Crematorium. He is a keen Tottenham fan and a general sport all-rounder.
Job Titles:
- Funeral Office Receptionist
Job Titles:
- Funeral Operations Assistant & Funeral Conductor
Joining the team at Harwood Park in July 2022, as Crematorium Superintendent and Registrar, I am responsible for overseeing all crematorium and memorial operations. Having gained my NAFD Diploma in Funeral Directing in 1992, and as an approved Tutor for the NAFD, I deliver training for the NAFD Diploma in Funeral Directing and the LAFD Certificate in Funeral arranging and Administration.
Job Titles:
- Crematorium Superintendent
Job Titles:
- Senior Accounts Administrator
Danny joined Austin's in 1992 on a Youth Training Scheme. He is now one of our most experienced members of staff and is fully conversant in funeral operations. Danny is highly skilled in the care of the deceased and oversees funeral services as a Funeral Conductor.
Neil joined Austin's in Feb 2012. Running and working in mortuary since I joined and started conducting Sept 2012.
Kevin is the Head of Grounds at Harwood Park Crematorium. He started his career in the grounds care industry fresh out of school at 16 years old, and has now amassed almost 20 years' experience. Harwood Park Crematorium offers a beautifully calming environment to remember loved ones who have passed away, and Kevin is proud to head up the team that provides the setting for this. In his spare time he is a keen angler, and occasional golfer.
Job Titles:
- Funeral Administrator
- Member of Our Funeral Administration Team
Janine is a member of our funeral administration team at Austin's in Stevenage High Street. She joined the company in October 2010 and is passionate about her role in assisting bereaved families. Janine holds the LAFD Certificate in Funeral Arranging and Administration.
Job Titles:
- Assistant Crematorium Technician
Kyle joined the Austin's team as a Funeral Assistant in October 2021 and is the youngest member of our team.
Jackie joined the team at our Stevenage branch in June 2008. Since which time, she has worked at all our branches. Jackie is an extremely experience Funeral Administrator and holds the LAFD Certificate in Funeral Arranging and Administration. She is now permanently based at Austin's of Hitchin.
Job Titles:
- Crematorium Administrator
Job Titles:
- Funeral Operations Manager
- Senior Funeral Administrator
Before joining Austin's in July 2021 as a Funeral Assistant Kurt worked as Man with a Van removal service. Kurt enjoys travelling and spent a year in Australia. He is also a family man and enjoys and looks forward to his family annual fishing trip in France.
Job Titles:
- Head Crematorium Groundsman
Nick was one of the first members of the Harwood Park team when it opened in February 1997. Nick is a qualified Crematorium Technician but plays a role in all aspects of the crematorium including operating the sound system for funeral service and advising families on the availability of memorials in the gardens. Nick is a skilled landscape gardener and is involved in the planning and development of the memorial gardens.
Job Titles:
- Crematorium Administrator
Job Titles:
- Personal Assistant to the Managing Director
James originally joined Austin's on a Youth Training Scheme in 1986. He is experienced in all aspects of the funeral industry. James is a qualified Funeral Director, holding the NAFD Diploma in Funeral Directing and is one of our senior Funeral Conductors.
Job Titles:
- Care Manager & Funeral Conductor
Lisa forms part of the team at Harwood Park where her role is both administrative and compassionate. She works closely with bereaved families as well as funeral directors, ministers and civil celebrants. Lisa's background is in customer service/logistics including 20 years working as a Logistics clerk. Lisa can honestly say that working at Harwood Park has given her the most job satisfaction.
Job Titles:
- Crematorium Technician
- Senior Crematorium Technician
Before joining Austin's, Caroline had a long career in the NHS, including 15 years in the mortuary and bereavement service, where she qualified as a Senior Medical Examiner Officer.
Stevenage born and bred, Lee has worked in a number of customer supporting roles during his career. However, in 2016, when he entered the funeral industry, he felt this is where he could help people the most. Having spent six years as a funeral operative, he is now a Crematorium Technician with the Harwood Park team.