LIGHTHOUSE - Key Persons
Job Titles:
- Managing Director - Lighthouse Europe B.V
André has 35 years industry experience and heads up our operation in the Netherlands. Admired and respected for his professionalism and dedication to providing the highest levels of customer service, he fits the Lighthouse philosophy perfectly. Based at our offices in Soesterberg, which is in the province of Utrecht, he is responsible for maximising the opportunity created by the considerable Max Co/Lighthouse Group resources available to him.
Chris runs our busy accounts department using his wealth of experience, gained over many years. His staff process orders, invoices, perform credit checks, liaise with suppliers, control purchasing, etc. The Lighthouse policy of paying all suppliers on time, every time, is popular; Chris successfully ensures we never receive an incoming call chasing payment. He also maintained our record of zero bad debt in 2018, by collecting every penny we invoiced. Total cost of bad debt since 1991, is £198!
There's no shortcut to experience and after 10 years of outstanding service, Dave has that in abundance. His willingness to throw himself into all aspects of our Production facilities over the last decade, have made Dave a highly respected individual by everyone who deals with him. He currently heads up our sign shop, handling the production of a diverse range of both printed and fabricated output. Dave's graphic design skills ensure our marketing materials are fresh and constantly updated.
Job Titles:
- Sales Manager - Lighthouse Europe B.V.
Frank has a wealth of experience across many sectors and products. His knowledge, ability and work ethic bring more strength to our already strong team.
With the support of the team in the Netherlands, UK and our colleagues from Max, Frank is getting great results for us.
Our marketing function covers a great deal, from organising our attendance at over 40 exhibitions each year, to handling sales enquiries, system quotes and a staggering 43,000 requests for information packs/samples last year! They also answer our incoming calls, which takes a huge level of commitment to ensure we answer promptly; the average is less than 3 seconds. The remarkable Helena, calmly looks after the large team it takes to deliver all of this. The sheer volume of work is one part of her challenge, but the response times we set ourselves are another completely!
As our staff numbers grow, Jason has become increasingly busy, looking after everyone. CIPD qualified, he covers HR, Learning & Development, GDPR training (implementation and maintenance), recruitment, assessment and induction. He's always on the go, but is never seen without a smile on his face.
John has worked his way up through the ranks over 10 years, to head up an extremely professional, settled and successful UK team, which has unrivalled levels of industry knowledge and experience. He's constantly training, coaching and supporting his staff, to ensure they always provide the best help and advice possible.
Job Titles:
- Assistant Manager - Customer Service
Having worked over the last 8 years in customer service, field based installation, production, sign shop, technical & training, and is one of our top performers at exhibitions, Leon really does bring a wealth of experience and ability to the position.
Job Titles:
- Assistant Marketing / Admin Manager
Marketing is always a busy department at Lighthouse. Nancy has worked in all areas of marketing for several years. With fantastic knowledge of both our markets, exhibitions, and internal processes, Nancy has personally been involved with more than a quarter of a million bespoke customer mailers. With fantastic knowledge of our markets, exhibitions, and internal processes, she is a key member of our management function.
Job Titles:
- Telesales & Support Manager / Shannon
Sib runs our extensive production facilities, manufacturing a huge range of materials for all our products. The quality standards are exceptionally high and Sib's expertise and unwavering commitment to ensure we always deliver, is key to our success in this area. Goods in/out, order despatch, Health & Safety, facilities management, ISO certification and purchasing, are other functions which fall under his control... he's a very busy guy!
Simon is the ultimate driving force behind Lighthouse, with an unrelenting desire to continue the 3 decades of success, whilst maintaining our core principles of putting customers at the centre of everything we do. He started in 2004 and has a powerful blend of experience and formal qualifications (Chartered Member IoD, CIPD Qualified). In his time as a Director, Simon has built a strong marketing, support, customer service and sales infrastructure, resulting in Lighthouse being Europe's most successful manufacturer of print & cut systems.