MARSDEN - Key Persons
Carol has significant Board financial and risk experience gained during interim and permanent positions, including roles at One Family, Engage Mutual, Royal Liver and HBOS Business Banking. Carol chairs the Board Audit & Compliance Committee. She is also a member of the Board Risk and Nominations Committees. Outside the Society, Carol is an Interim Chief Financial Officer, in the main supporting mutual life and general insurance entities.
I started my career with the Marsden in June 2005 as a Customer Representative at our Nelson branch and then became the Retail Support Manager for the Society in summer 2018. My job is to drive business through the 8 branches we have across Lancashire, ensuing exceptional customer service is provided to our members. Each day is different and I often find myself building training materials, reporting on MI to senior management and helping with customer enquiries in branch as well as supporting the Head of Retail. I enjoy my job because it's very varied and I love dealing with our customers, Branch Managers and Customer Representatives, as well as working with all departments across the Society (savings, mortgages, HR, Marketing). I like working for the Marsden because it's small and feels like a family.
Previously Operations & HR Director at Cumberland Building Society, Chris has a strong marketing focus with extensive knowledge of change management and operations within the financial services sector. Chris is Chair of the Board Customer & Distribution Committee and is a member of the Board Risk and Board People, Remuneration & Culture Committees. Outside the Society, he is a Non-Executive Director of the Brathay Trust.
Georgina joined the Society in 2023. Bio coming soon.
Heather is Operations Director for the Society. Bio coming soon.
A qualified banker, John spent time with Barclays before moving to Barclays Private Equity, latterly Equistone, where he remained for 21 years. He brings diverse experience as a Non-Executive Director having sat on boards across a range of sectors. John chairs the Nominations Committee and is a member of the People, Remuneration & Culture Committee. Outside the Society, he is Chair at Alliance Fund Managers and Global Autocare Holding Limited and a Non-Executive Director at Worldwide Recruitment Solutions and Fruugo.com.
I joined the Society in late 2021 and I work in our Nelson branch as a Customer Representative. I'm still quite new here, but my role usually involves helping people withdraw or deposit money, open new accounts and being available to answer any queries our customers may have. The Nelson branch is very busy and I love talking to the different customers who visit us, meaning every day can be completely different. We have regular customers who visit us and it's nice to see so many familiar faces - we always have a good catch up. I enjoy working with the most wonderful and supportive team, who are always on hand to answer any questions I have or lend support.
Mark has extensive risk and governance experience gained within the financial sector holding previous positions at Shawbrook Bank, GMAC and The British Business Bank. He is currently Chief Risk Officer for the Money and Pensions Service (MaPS), a Government agency providing guidance on pensions, debt advice and helping to improve the nation's overall financial understanding and capability. For the Society, Mark chairs the Board Risk Committee and sits on the Board Audit & Compliance and Nominations Committees. Outside the Society, Mark is now also a Non-Executive Director of Sopra Steria Financial Services Limited.
Job Titles:
- Finance
- Non - Executive Director
Maura is a finance leader with over 25 years' experience in financial services gained with Credit Suisse, JP Morgan Chase and Morgan Stanley. She has broad accounting and finance experience including treasury, capital and liquidity planning. Maura is a member of the Board Audit and Compliance, Risk and People, Remuneration & Culture Committees. Outside the Society, Maura is currently Deputy Chief Financial Officer with one of the UK's leading wealth managers and holds Non-Executive Director roles as Chair of the Audit & Risk Assurance Committee of Gov Services Limited and Zurich UK.
Neal joined the Society in 1987, becoming a member of the Senior Management team in 2000 prior to being appointed to the Board in December 2008 as Finance Director and Secretary. As Finance Director, Neal is responsible for the Society's finance and treasury activities, ensuring the integrity of financial and regulatory reporting and managing the Society's liquidity, funding and capital positions. Neal chairs the Management Assets & Liabilities Committee. Outside the Society, Neal is a Non-Executive Director of Northern Star Academies Trust.
Nicola joined the Society in 2023. Bio coming soon.
Job Titles:
- Chief Executive
- Member of the Society 's Senior Management
Having joined the Society in 1989, Rob became a member of the Society's Senior Management team in 2000. He was appointed to the Board in December 2008 as Operations Director before becoming Chief Executive in March 2011. Rob has overall responsibility for managing the Society and implementing strategies agreed by the Board. Rob chairs the Executive Committee and is a member of the Management Assets & Liabilities Committee. Outside the Society, Rob is Vice Chairman of the Building Societies Association and Chairman of Pendle Education Trust.
I joined the Marsden in December 2020 during the Coronavirus lockdown and I didn't meet anyone face to face until the following April! My role within the Society is the Financial Controller, which means having responsibility for the non-interest income side of the finances. Managing the costs of running operations, paying the bills, overseeing project costs and keeping our spending in check keeps me busy on a day to day basis. I also own the financial and management accounting reports, which help explain how we're doing financially as a Society to our Board and members. I enjoy working for the Marsden because the colleagues care about you as a person, and that's heart-warming; everyone here genuinely looks out for one another.