TPO - Key Persons
Job Titles:
- Chairman of the TPO Board
Diana leads the scheme's independent Board to ensure the Ombudsman can act independently and impartially when reviewing property disputes. Diana's extensive and varied career in public service was recognised in 1999 when she was awarded a life peerage. She is the current Chair of the National Housing Federation and is a Non-Executive Board Member Pension Protection Fund. Diana spent four years as the Chair of the Human Tissue Authority and spent 14 years as the Chief Executive of Universities UK, where she led the body representing the executive heads of 130 universities, both nationally and internationally.
Job Titles:
- Member of the Compliance Committee
- Member of the Independent Board
- Non - Executive Director
- CC Secretary - Sara Frensham
Job Titles:
- Chairman of the Compliance Committee
- Member of the Independent Board
- CC Chair
- Chairman of the CC
Gillian Fleming was appointed as Chair of the CC (formerly DSC) on 1 November 2016.
Gillian works independently in dispute resolution and complaint review. She also chairs healthcare regulatory panels and is an Independent Director of the Office of the Independent Adjudicator for Higher Education.
Gillian is an accredited mediator and a member of a statutory tribunal and of the Chartered Institute of Arbitrators. Previously she was a lead Ombudsman at Ombudsman Services, resolving complaints from property professionals.
Gillian began her career in Citizens Advice and has extensive experience of deciding complaints about professional services across a wide range of public and private sector organisations. She has also been involved at Board level as a non-executive director of a Foundation Trust Hospital and as a member of the Executive Team at Ombudsman Services.
Job Titles:
- Member of the Independent Board
- Vice - Chair, TPO Board
Job Titles:
- Member of the Independent Board
- Non - Executive Director
Job Titles:
- Member of the Independent Board
- Chairman, Consumer Forum
Job Titles:
- Member of the Compliance Committee
- Member of the Industry Board
- Non - Executive Director
Job Titles:
- Member of the Industry Board
- Chairman of Finance & Performance Committee
Job Titles:
- Member of the Industry Board
- Chairman, Industry Forum
Rebecca Marsh took up her current post as The Property Ombudsman on 5th October 2020.
Rebecca Marsh is former Chief Ombudsman at the Legal Ombudsman and was previously the Deputy Ombudsman and Executive Director of Operations and Investigations at the Parliamentary and Health Service Ombudsman. Rebecca brings an extensive range of senior level experience and understanding of complaint handling and investigation spanning 18 years. Her career has had a real focus on, and demonstrates her passion for, working with the industry and stakeholders to support improvement.