ALLIANCE SOLUTIONS

Over the course of time there will be ebbs and flows in the VoIP market. New technologies will arise as old technologies fall (remember VoIP being all H.323?). There will inevetably be changes needed to processes and technologies, but that's what we've been doing for almost 15 years. Although we have been in the VoIP business for years, our history dates back to dialup... Being able to work out issues and keep those issues from falling through the cracks is paramount to keeping customers happy. When a customer has an issue it needs to be resolved as soon as possible. Having a proper ticketing system is the cornerstone to providing instant problem resolution. Our ticketing system was developed in-house and designed to wrap itself around our entire organization. No matter what the problem is, our system can keep track of the issue through its entire lifecycle... Alliance was founded at the turn of the century as a spin off from the Quantum Communications Group technology and marketing..

Primary location: Seymour United States